-
Posts
-
I can’t seem to add an image when I’m editing a page. When I go to the media elements, it makes the outer box turn blue and nothing happens. It won’t open up the media library. I’ve tried it in all browsers, I’ve restarted my computer, I’ve deactivated all plug ins and then restarted them one by one. Nothing is working.
I have a screen shot if someone wants to email me: (Email address hidden if logged out)
This has been like this for about a week, and I can’t get any help.
I’m on Enfold version 3.8
Hey donitafowler,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
You can upload the image in http://imgur.com/ or dropbox and post the link here, if you want the link to be private (only for moderators) just post the link in the “private content”. Ftp access might be needed also.
Best regards,
Nikko
- You must be logged in to reply to this topic.