Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 7, 2018 at 7:25 pm #938643
    june

    Hi
    I’ve just tried to add a few icons from Fontello to my Enfold theme. I chose the ones I wanted and then downloaded them. I then went to Import/Export and uploaded the zip file in the Fontello Font section. The error message I get is please insert a valid zip file, you can create the file on Fontello.

    Could you check and see what the issue is please?
    Thanks
    June

    April 7, 2018 at 7:32 pm #938646
    june
    This reply has been marked as private.
    April 9, 2018 at 9:59 am #939029
    Victoria

    Hi june,

    Best regards,
    Victoria

    April 9, 2018 at 11:49 am #939096
    sp1k3

    Was there a fix for this? I had the same problem.

    April 9, 2018 at 2:13 pm #939226
    Rikard

    Hi sp1k3,

    Victoria wrote this in private:

    The PphpZip extension is not enabled on your server and this might be the reason that you cannot import the icons, you need to write to your hosting provider to have it enabled for you.

    Best regards,
    Rikard

    April 9, 2018 at 7:05 pm #939357
    june

    Hi there
    I have asked my provider and the change has been made but I still get the same error message. Do you know what else it could be?

    June

    April 9, 2018 at 9:00 pm #939406
    june

    Hey, you may close this ticket. I found the culprit: One of my plugins was conflicting with the upload. It’a working now.

    April 10, 2018 at 1:29 am #939495
    Jordan Shannon

    Hi,

    I’m glad you got this corrected. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 8 posts - 1 through 8 (of 8 total)
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