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  • September 23, 2019 at 4:27 pm #1141045
    Kimberly

    I am helping a friend build his website. I had him go and purchase the theme and then I installed it for him and have been working in it. I have received an error about the theme activation code and the Layer Slider 6 is also saying I need to activate it.

    I have created a Layer Slider and it is showing a big white blank screen and I am not sure if this is due to the activation code thing or not. Anyhow can you please help me.

    September 24, 2019 at 8:36 am #1141260
    Rikard

    Hey Kimberly,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    About LayerSlider; you cannot update the bundled version which comes with the theme, all you need to do is to update the theme itself.

    Best regards,
    Rikard

    September 24, 2019 at 2:07 pm #1141391
    Kimberly

    OK

    Regarding the Layerslider. It’s not about ‘updating’. It is telling us we need to activate the Layerslider. You will see this when you log into the site.I have this theme on 2 of my own sites so I know this is not usual and know that it does come with the theme. I am not sure if it is because of the main activation issue on the site or what. Either way the slider is showing up completely blank on the site. When you login you will see all this and I am pretty sure will be able to work your magic and make it work.

    As always thank you for your speedy support. You guys rock!

    • This reply was modified 5 years, 3 months ago by Kimberly.
    September 25, 2019 at 11:42 pm #1142047
    Kimberly

    Any update on this?

    Thanks!

    September 26, 2019 at 4:45 am #1142106
    Ismael

    Hi,

    Sorry for the delay.

    We couldn’t login to the site using the credential above. It seems to be invalid. Please check it carefully. Did you happen to toggle the Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin settings?

    Best regards,
    Ismael

    September 26, 2019 at 3:48 pm #1142315
    Kimberly

    I will write in the private message

    September 30, 2019 at 2:55 am #1143188
    Ismael

    Hi,

    Thank you for the update.

    We checked the layer slider panel, but there’s no existing sliders in it, so we created one and added a background to it. We then created a test page, added the layer slider element using the builder and everything seems to be working as it should. You’ll see the test page URL in the private field.

    Best regards,
    Ismael

    October 1, 2019 at 7:26 pm #1143897
    Kimberly

    The original issue about the activation code is not fixed. Please help us solve this.

    October 2, 2019 at 8:03 am #1144085
    Rikard

    Hi,

    Thanks for the update. The purchase code is no long valid in order to register the theme and to receive updates, please refer to this on how to generate a token and register your theme: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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