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Hello, just today I purchased a new license and downloaded a fresh copy of the Enfold theme and installed it. for some reason the site goes to a totally white screen when I activate Woocommerce though. to fix it I must rename the woo plugin folder and then ensure it gets deactivated.
is there any way you can tell what is going wrong here? I am at a loss.
I did not see a post on this particular issue after searching a good bit, but if there is one already out there, I very much apologize!
Kind Regards,
Chad
I have not done something like that before. can you tell me where someone would generally go to do that?
Hi debbi_handtowels2,
Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/
Best regards,
VictoriaVictoria,
I sent a message with note about my logs last friday. did you get that? I am trying to determine the best way to get you my two log files.
thanks!
Chad
Hi Chad,
I can’t see any logs in the thread unfortunately, maybe you could try to post them on pastebin.com then link to them here?
Best regards,
Rikardplease find the links to my log files below, in the private area. thank you for trying to help me figure out why your newly downloaded, most recent theme is not working with a brand new installation of Woocommerce with almost nothing else installed that could cause a conflict. and to be clear – I have tested this issue with all other plugins deactivated in case they were causing some conflict.
thanks!
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