Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 7, 2023 at 10:52 pm #1415761
    Robert
    Guest

    Hello

    I have just bought the theme and I can´t register the theme with the token provided.

    I´m getting this message
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    August 8, 2023 at 7:17 am #1415794
    Nikko

    Hi Robert,

    Thanks for contacting us!
    Please make sure generate an envato personal token, you can create here: https://build.envato.com/create-token/
    And find further instructions in our documentation page: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
    Also, make sure it has correct permissions.

    Best regards,
    Nikko

    August 8, 2023 at 4:22 pm #1415832
    robertmasana

    Thanks Nikko

    But once is done I need to add the Item ID or the Item Purchase Code in any place to make sure that is activated and updated ?

    Thanks
    Robert

    August 8, 2023 at 8:55 pm #1415861
    Rikard

    Hi Robert,

    I’m not sure I understand your last question. Did you try following the documentation which Nikko linked to?

    Best regards,
    Rikard

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