Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 17, 2016 at 4:08 pm #566812
    jbtlong

    I purchased Enfold yesterday and uploaded it to my Themes folder and “Activated” it in my WP dashboard. I had confirmed that I had the latest version of WordPress and I was previously using your Upscale theme for the past few years. Once I activated the new Enfold theme, the screen immediately went white and I am now unable to see my website or log onto my WP Dashboard. I looked up similar topics in Support but they all seemed to still be able to get into their WP Dashboard. I use Aplus.Net as my provider and they do not support technical issues with WordPress. Please help!!!!

    January 18, 2016 at 6:19 am #566929
    Rikard

    Hi jbtlong,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 19, 2016 at 12:16 am #567482
    jbtlong

    Thank you for the response. Due to time and the site being a business site I removed WP and reinstalled. Started again from scratch. Love the Enfold Theme!

    January 19, 2016 at 7:48 am #567674
    Rikard

    Hi,

    Ok, glad you got your problem solved. Please let us know if you should need any more help on the topic.

    Best regards,
    Rikard

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