Account Access Issue & Website Update Problems – Purchase Code: f734ef99-b5b3-4754-96ef-7fa60a22513e

Good morning,

I am writing to this pre-sale thread as requested by Yigit after I encountered ongoing issues with my Enfold theme and support access.

Initially, I experienced a problem where changes made to my homepage in the backend were not reflecting on the frontend (www.alchemicha.it). The site seemed stuck on an older version, and some formatting had unexpectedly changed.

Yigit suggested clearing caches, and when that didn’t resolve the issue, directed me to the support forum.

However, I have been unable to access the Kriesi support forum for approximately three months. My purchase code (f734ef99-b5b3-4754-96ef-7fa60a22513e) is recognized as being linked to an account, but I cannot log in. I have contacted Envato multiple times, but they have instructed me to contact you directly. The “forgot password” feature indicates that my email address is not recognized.

After attempting to revalidate my purchase code as suggested, I still cannot access the support forum. Therefore, as requested by Yigit, I am reaching out through this pre-sale thread.

To reiterate, my purchase code is f734ef99-b5b3-4754-96ef-7fa60a22513e.

I would greatly appreciate your assistance in resolving both the account access issue and the original website update problem.

Thank you for your time and help.