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  • January 5, 2022 at 9:56 pm #1334434
    GWS

    Hi,
    We are having a problem with getting the accordion toggle element to work correctly. In the element preview it looks correct as show in this demo – https://imgur.com/bs9OrpD – but on the actual page it is only showing the last toggle. We can’t make sense of it. Steps we have taken to troubleshoot include:

    – Upgrade all software
    – Set Theme > Performance > Disabled JAvascript compression
    – Deactivated the Responsive Accordion and Collapse plugin (we are trying to get the client to use the Enfold one instead)
    – Tried removing the text block above the accordion to no avail

    None of the above made a difference. I’ve posted a link to the web page in Private Content. Any suggestions are appreciated.

    January 6, 2022 at 7:58 am #1334485
    Rikard

    Hey GWS,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 6, 2022 at 3:55 pm #1334568
    GWS

    Thanks, Rickard. The temp login has been added to Private Content.

    January 7, 2022 at 5:21 am #1334632
    Rikard

    Hi,

    Thanks for that. It works as expected when the parent theme is active, so this is caused by something in your child theme. I tried looking for the cause, but I couldn’t find it unfortunately. Maybe you have a clue as to which customisation you added might be causing this?

    Best regards,
    Rikard

    January 9, 2022 at 7:52 pm #1334881
    GWS

    Rikard,
    Thank you for taking a look. We isolated a custom style on another page accordion toggle that was causing the conflict. We’ve been able to correct it. I really appreciate your guidance.

    January 9, 2022 at 8:48 pm #1334888
    Mike

    Hi,
    Glad Rikard was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Accordion Toggle – not all open toggles are showing’ is closed to new replies.