Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • April 28, 2020 at 6:09 pm #1207894
    wdrow81

    Hello,
    We have an accordion element on our FAQ page and it used to open and close based on the topic chosen but now they are all just open. I have rebuilt the page and the same issue occurs. I have very few plugins running as this is basically a static page.

    April 28, 2020 at 8:39 pm #1207962
    Jordan Shannon

    Hey wdrow81,

    Are you running the latest version of Enfold?

    Best regards,
    Jordan Shannon

    April 28, 2020 at 8:40 pm #1207963
    wdrow81

    Hey Jordan,
    I’m using 4.7.4

    April 28, 2020 at 8:47 pm #1207967
    Jordan Shannon

    Hi,

    WordPress is up-to-date as well? Can you please provide admin info so we can look into this issue further?

    Best regards,
    Jordan Shannon

    April 28, 2020 at 8:48 pm #1207968
    wdrow81

    Yep. Your PHP version: 7.3.17 and WordPress 5.4

    April 28, 2020 at 8:51 pm #1207969
    wdrow81
    This reply has been marked as private.
    April 28, 2020 at 8:52 pm #1207970
    wdrow81
    This reply has been marked as private.
    April 29, 2020 at 11:34 pm #1208377
    Jordan Shannon

    Hi,

    Thanks for the additional info. I will check if the other admins have additional insight on this as well.

    Best regards,
    Jordan Shannon

    April 30, 2020 at 11:25 am #1208480
    Mike

    Hi,
    Thanks, but the link to your login page doesn’t work, please check.
    When we are able to login, can we disable plugins to test temporarily?

    Best regards,
    Mike

    April 30, 2020 at 1:00 pm #1208499
    wdrow81
    This reply has been marked as private.
    May 1, 2020 at 11:37 am #1208804
    Yigit

    Hi,

    I assigned this thread to myself and Mike. Mike is located in the US and I’m in Europe so whenever you let us know that you have disabled the system, either one of us will look into it as soon as possible :)

    Best regards,
    Yigit

    May 1, 2020 at 12:18 pm #1208817
    Mike

    Hi,
    Thank you, please see below.

    Best regards,
    Mike

    May 1, 2020 at 2:53 pm #1208841
    Maureen van Goethem

    I’m also having problems with this accordion and several other items on my website. WordPress is up to date and also Enfold is up to date.

    UPDATE: and now it is working (suddenly).

    May 1, 2020 at 7:55 pm #1208917
    wdrow81
    This reply has been marked as private.
    May 1, 2020 at 9:37 pm #1208959
    Mike

    Hi,
    Thank you, I see that you have a “toggles.php” in your child theme and it looks like it is based on an older version, please try removing this file temporarily and save a copy of it, so the updated version in the parent theme is used.
    Then clear your browser cache and check.
    Then check if this corrects the accordion.

    Best regards,
    Mike

    May 1, 2020 at 9:57 pm #1208973
    wdrow81

    Mike,
    Thank you! Thank did it. I will check the site and see if it caused any issues removing it.

    May 1, 2020 at 11:00 pm #1208998
    Mike

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

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  • The topic ‘Accordion does not function’ is closed to new replies.