Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 23, 2015 at 11:22 am #507611
    StormWebDesign

    Hi Kriesi,

    I’ve just updated the Enfold Theme after your latest update. I use a Child Theme so overwrote the files in the main theme folder via FTP. I previously changed the details at the top of style.css in both the child and main theme folders and in the update I made sure that all the information was still the same. However since the update I have lost access to wp-admin.

    Can you please help as soon as possible as my client can not get access to admin to update their website.

    Thank you in advance.

    September 23, 2015 at 11:42 am #507618
    Yigit

    Hi StormWebDesign!

    FTP access is not working for me. Can you please check it once again?

    Best regards,
    Yigit

    September 23, 2015 at 11:45 am #507621
    StormWebDesign

    Hi Yigit,

    Thanks for your very speedy response.

    I have checked FTP settings and they are correct. Are you using a zero for the ‘0’?

    • This reply was modified 9 years, 2 months ago by Yigit. Reason: moved content to private content field
    September 23, 2015 at 11:47 am #507624
    Yigit

    Hey!

    Yes, i copy & paste from your post. Just tried again and it did not work :/

    Regards,
    Yigit

    September 23, 2015 at 11:56 am #507633
    StormWebDesign

    Sorry to both you and I really appreciate your help. Have you tried typing it in as it works for me??? Sorry!!!!!

    September 23, 2015 at 11:57 am #507636
    StormWebDesign

    Ah… what’s your IP address. I need to give you access via your IP. Thanks!!

    September 23, 2015 at 12:00 pm #507641
    StormWebDesign

    I have unlocked FTP for 4 hours… Thank you again!!!!!

    September 23, 2015 at 12:10 pm #507648
    Yigit

    Hi!

    i have deactivated LayerSlider plugin – http://kriesi.at/documentation/enfold/deactivate-the-layerslider-plugin/, now you can login to WordPress dashboard. Please try overwriting all theme files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    September 23, 2015 at 12:12 pm #507650
    StormWebDesign

    Hi Yigit,

    I updated all theme files this morning with the latest version. Do I need to do it again?

    Thank you…

    September 23, 2015 at 12:15 pm #507655
    Yigit

    Hi!

    It should correct the issue. On the other hand, if you are not using LayerSlider, you can skip it.

    Cheers!
    Yigit

    September 23, 2015 at 12:16 pm #507656
    StormWebDesign

    Ok Yigit,

    Thank you very much for your fantastic support. Much appreciated!!!!!

    Keep up the good work!!!

    Johnny

    September 23, 2015 at 12:18 pm #507658
    Yigit

    Hey!

    You are welcome, we are always happy to help!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

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