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AuthorPosts
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September 23, 2015 at 11:22 am #507611
Hi Kriesi,
I’ve just updated the Enfold Theme after your latest update. I use a Child Theme so overwrote the files in the main theme folder via FTP. I previously changed the details at the top of style.css in both the child and main theme folders and in the update I made sure that all the information was still the same. However since the update I have lost access to wp-admin.
Can you please help as soon as possible as my client can not get access to admin to update their website.
Thank you in advance.
September 23, 2015 at 11:42 am #507618Hi StormWebDesign!
FTP access is not working for me. Can you please check it once again?
Best regards,
YigitSeptember 23, 2015 at 11:45 am #507621Hi Yigit,
Thanks for your very speedy response.
I have checked FTP settings and they are correct. Are you using a zero for the ‘0’?
- This reply was modified 9 years, 3 months ago by Yigit. Reason: moved content to private content field
September 23, 2015 at 11:47 am #507624Hey!
Yes, i copy & paste from your post. Just tried again and it did not work :/
Regards,
YigitSeptember 23, 2015 at 11:56 am #507633Sorry to both you and I really appreciate your help. Have you tried typing it in as it works for me??? Sorry!!!!!
September 23, 2015 at 11:57 am #507636Ah… what’s your IP address. I need to give you access via your IP. Thanks!!
September 23, 2015 at 12:00 pm #507641I have unlocked FTP for 4 hours… Thank you again!!!!!
September 23, 2015 at 12:10 pm #507648Hi!
i have deactivated LayerSlider plugin – http://kriesi.at/documentation/enfold/deactivate-the-layerslider-plugin/, now you can login to WordPress dashboard. Please try overwriting all theme files – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Cheers!
YigitSeptember 23, 2015 at 12:12 pm #507650Hi Yigit,
I updated all theme files this morning with the latest version. Do I need to do it again?
Thank you…
September 23, 2015 at 12:15 pm #507655Hi!
It should correct the issue. On the other hand, if you are not using LayerSlider, you can skip it.
Cheers!
YigitSeptember 23, 2015 at 12:16 pm #507656Ok Yigit,
Thank you very much for your fantastic support. Much appreciated!!!!!
Keep up the good work!!!
Johnny
September 23, 2015 at 12:18 pm #507658Hey!
You are welcome, we are always happy to help!
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)Regards,
Yigit -
AuthorPosts
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