Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 30, 2017 at 12:22 am #801310
    jorgeayusomolina

    Hi!
    Why the featured image of the product has no quality? How it can has a good quality?
    IMAGE OF THE ISSUE
    Thanks!! Greetings.

    May 30, 2017 at 5:14 am #801346
    Rikard

    Hey jorgeayusomolina,

    Could you post a link to the site in question so that we can take a closer look please? Make sure you are running the latest version of the theme (4.0.7): http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    May 30, 2017 at 11:36 am #801448
    jorgeayusomolina

    Hi, Rikard! Thanks for your fast reply.
    Yes, it is running the latest version.
    The sit is under maintenance. To check it you need access to the administration. How can I send you the information?
    Thanks! Jorge.

    May 30, 2017 at 11:53 am #801454
    Nikko

    Hi,

    You can post it in the Private Content (it’s located below the content area where you reply):

    Private Content (link to your website, login credentials, FTP credentials, etc - only visible for moderators)

    Best regards,
    Nikko

    May 30, 2017 at 11:57 am #801457
    jorgeayusomolina

    Ok. I shared with you the details. :)
    Thanks!

    May 30, 2017 at 1:09 pm #801481
    Nikko

    Hi,

    Thanks for providing the temporary admin access, and I can see you are still using 4.0.5 (blurry image is an issue on that version). Kindly follow the link Rikard gave above on how to update your theme to the latest version. Don’t forget to backup your site first :)

    Best regards,
    Nikko

    May 30, 2017 at 11:58 pm #801712
    jorgeayusomolina

    Done. It is working now! Thanks!

    May 31, 2017 at 6:43 am #801834
    John Torvik

    Hi,

    We glad that your problem was solved :)

    Best regards,
    John Torvik

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