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Hello,
I want to import new icons into my theme. I have tried to use Flaticons, i have compressed the folder (I have tried png files and even svg files) into .zip file and tried to upload it in section Import/Export – Iconfont Manager – Import .zip File. But it gave me an answer – “Couldn’t add the font because the server didn’t respond. Please reload the page and try it again.” – of course i have tried reload page but the error is still there.
So I imported my svg icons to Fontello and downloaded that compressed file, which I imported into the theme, but that error has happened again.Could you help me to solve this problem please? Where could be a problem? Some server settings or there is a problem in theme settings?
Thanks for the answer,
Jakub.have you installed any security plugin? Some of them have mime type restrictions – so you had to allow zip files.
Hi,
Thank you for the update. Please provide the url of the site and the login credentials in the private field. We would like to check it. Make sure that the ZipArchive PHP extension is enabled. You could ask your hosting provider to enable it.
Best regards,
IsmaelIs there a solution to this? I am having the same issue. more than once and on several different computers.
Hi,
@fashiontribe
Typically this occurs when the webhost doesn’t have the ZipArchive PHP extension is enabled. Please ask your webhost to check.
If this doesn’t help, Please open a new thread so we can assist, and include your admin login in the Private Content area, but as this is not your thread your login info will not be private.Best regards,
Mike
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