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  • October 27, 2018 at 1:34 am #1026970
    jaimemerz

    Hi there,

    We just launched a new site: mylittleconservatory.com. It worked perfectly in a test environment, but is now throwing a 502 Bad Gateway when I try to modify or create a new page. On some pages, the Avia Layout Builder will no longer load. I’ve been on the phone with the hosting company (GoDaddy – Managed WordPress) for three days now AND also called my ISP (Comcast). They both say “everything is fine on our end”. Unfortunately, there are pages that need critical updates ASAP.

    Here is what I’ve tried:

    Increasing memory with a .user.ini file
    Uninstalling all plugins – still the issue
    Publishing with the default builder
    Updating the theme
    Multiple browsers
    Multiple computers
    Multiple ISPs and locations

    When I run a traceroute, this is what I get:
    Traceroute has started…

traceroute to 72.167.241.180 (72.167.241.180), 64 hops max, 72 byte packets
 1 10.0.0.1 (10.0.0.1) 4.171 ms 3.968 ms 3.947 ms
 2 96.120.88.65 (96.120.88.65) 13.573 ms 12.249 ms 12.206 ms
 3 be-10019-rur01.sanjose.ca.sfba.comcast.net (68.85.190.53) 13.126 ms 11.584 ms 11.614 ms
 4 162.151.78.249 (162.151.78.249) 14.388 ms 15.800 ms 11.923 ms
 5 be-299-ar01.santaclara.ca.sfba.comcast.net (68.86.143.93) 15.175 ms 14.654 ms 20.306 ms
 6 * * *
 7 * * *
 8 4.16.137.146 (4.16.137.146) 40.507 ms 41.508 ms 40.298 ms
 9 ip-148-72-32-9.ip.secureserver.net (148.72.32.9) 43.562 ms 44.963 ms 71.758 ms
10 be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 46.150 ms 38.327 ms 36.994 ms
11 ip-97-74-255-129.ip.secureserver.net (97.74.255.129) 38.036 ms 39.646 ms 39.119 ms
12 ip-72-167-241-180.ip.secureserver.net (72.167.241.180) 36.916 ms 38.548 ms 36.677 ms

    GoDaddy is saying the 502 Bad Gateway page is “not even theirs”.

    I’ve read through all the comments about this issue that I can within your forum. I’ve asked GoDaddy to ensure they’re not blocking the admin-ajax.php file – they are not.

    You’re my only hope!

    Jaime

    October 27, 2018 at 3:00 am #1026974
    jaimemerz

    One more note. The last three tasks that we performed on this site before the 502 bad gateway issue:
    Created a new user
    Added and customized WP Yoast plugin
    Added Regeneration plugin

    October 27, 2018 at 6:08 pm #1027128
    Victoria

    Hi jaimemerz,

    Best regards,
    Victoria

    October 30, 2018 at 7:10 am #1027888
    jaimemerz

    Hi there,

    I updated to php7.2 and the issue is still present. I even cloned the site to another managed WordPress hosting environment and the issue still exists. The really weird thing is that when the site was on a temporary domain (this morning), I was able to successfully update the /schedule page but as soon as I changed the primary domain to mylittleconservatory.com the problem came back! I’m at a total loss and the hosting company will not help – GoDaddy is saying the server looks perfect.

    I did review the error logs and found this:
    [30-Oct-2018 04:39:06 UTC] PHP Notice: Trying to get property of non-object in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 66
    [30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: main_color in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 35
    [30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: primary in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 48
    [30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: primary in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 53

    ^^^ Does this help?

    To reiterate my issues: The Advanced Layout Builder will not load (99% of the time now) and when I click Update I immediately get a 502 bad gateway.

    This is super urgent as we’re have an area of the site that needs constant updating or we loose customers.

    Please help! Credentials included.

    October 30, 2018 at 10:57 pm #1028248
    jaimemerz

    Any luck?

    October 31, 2018 at 5:50 pm #1028555
    jaimemerz

    I’m hoping I have something to share with the client today. I don’t mean to rush you, but wondering if you’re currently reviewing this?

    November 2, 2018 at 5:04 am #1028996
    Ismael

    Hi,

    I would like to apologize for the late response. Where can we reproduce the issue? I don’t encounter any issue with a test page. (see private field)

    Best regards,
    Ismael

    November 2, 2018 at 6:24 pm #1029255
    jaimemerz

    Hi there,

    We moved from GoDaddy to SiteGround yesterday and are no longer encountering the error.

    Jaime

    November 3, 2018 at 7:31 am #1029429
    Rikard

    Hi Jaime,

    Thanks for the update, so everything is working as it should now?

    Best regards,
    Rikard

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