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  • February 21, 2015 at 10:27 am #400014
    bume216

    Hi there, I just bought the stunning Enfold theme. But every time I try to upload the theme I get a “500 internal server error”. I tried to install the theme on different domains I own but it is always the same. Then I tried to upload another theme to the site and everything worked just fine. So I think the error must be theme-related. Any suggestions? Thank you so much for your help, Ursula.

    February 22, 2015 at 5:56 pm #400236
    Elliott

    Hey bume216!

    Try uploading it via FTP, http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/.

    If it’s still giving you an error then turn on WordPress debugging, http://codex.wordpress.org/Debugging_in_WordPress, and check your server error logs for more information.

    Also be sure to deactivate all plugins while testing.

    Regards,
    Elliott

    • This reply was modified 9 years, 10 months ago by Elliott.
    February 22, 2015 at 6:18 pm #400243
    bume216

    Hi Elliott,
    I feel like a complete jerk. Of cource it worked all fine on unloading via FTP. The enfold.zip is just quite big and so the lazy server produced “time out”.
    Thank you very much for your help :)
    Ursula

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