Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 20, 2021 at 5:49 am #1317563
    kazeko

    Hello,

    I got 500 server error after updating a specific page.
    I checked error logs and it said “End of script output before headers: post.php, “.
    How do I fix the problem?
    Could you please check my site?

    August 22, 2021 at 8:25 pm #1317848
    Mike

    Hey Ayumi,
    Thank you for your patience and the link to your site, I was able to update your page by adding text and I saw no error, are you still having this issue? How can I recreate the error?

    Best regards,
    Mike

    August 23, 2021 at 3:33 am #1317858
    kazeko

    Hi Mike,
    Yes, I am still having this issue. Please follow this instraction.

    1. Duplicate 3rd color section (strong point) which including code block, images, buttons, logo elements and so on.
    2. Update the page.
    3. 500 error will be returned.

    Best regards,
    Ayumi

    August 24, 2021 at 4:45 am #1318059
    Rikard

    Hi Ayumi,

    Thanks for the update. Could you please enable debug mode, so that we can copy the content of the problem page to a test page? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

    Best regards,
    Rikard

    August 24, 2021 at 4:58 am #1318060
    kazeko

    Thank you for you help.
    I’ve added the code to child theme functions.php to enable debug mode.
    Could you please check it ?

    Best regards,

    Ayumi

    August 25, 2021 at 6:05 am #1318214
    Rikard

    Hi,

    Thanks for that. I created a test page, please see private. I tried cleaning up some of the markup which you had added in the content, but the server error is still occurring. Could you share server error logs with us please?

    Best regards,
    Rikard

    • This reply was modified 3 years, 4 months ago by Rikard.
    August 25, 2021 at 7:38 am #1318233
    kazeko

    Hi,
    Thank you for your effort.
    I pasted the server error log below. I hope you will find the solution!!
    Best regards,

    August 27, 2021 at 4:05 am #1318527
    Rikard

    Hi,

    Thanks for that. I’m not sure what to make of that unfortunately, it doesn’t really give any clues on what is going wrong. Could you try reaching out to your hosting provider to see if they can give you any more information please? Also please point out to them, that the error page doesn’t seem to be coming from WordPress, it’s a server error page.

    Best regards,
    Rikard

    August 27, 2021 at 5:59 am #1318569
    kazeko

    Rikard,
    Thank you for your effort.
    I will ask to my hosting provider.
    Best regards,

    August 29, 2021 at 6:32 am #1318811
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    September 3, 2021 at 11:50 am #1319623
    kazeko

    Rikard,
    The hosting provider said it wasn’t the server error.
    Also he mentioned that Internal Server Error 500 was the problem related to the contents and it might caused by the access permission. However I don’t think so because I could update the page when I added only text.

    Anyway, I’ve already deleted the page and recreated another one.
    So, it’s OK to close the thread.
    Thank you.
    Best,
    Ayumi

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