Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 17, 2017 at 2:00 am #865051
    chantalinkdesign

    Hi. I am having issues with a site I developed years ago. I submitted a presale question here describing the problems: https://kriesi.at/support/topic/renew-support-pre-purchase-question/.

    I updated the theme as suggested, and now my drop down menus are not working properly. I was encouraged to renew support, and did so 3 days ago. Can you please assist with this issue?

    October 17, 2017 at 5:47 am #865124
    Nikko

    Hey chantalinkdesign,

    Can you also give us ftp access? so we can try to enable wordpress debug and check further.

    Best regards,
    Nikko

    October 17, 2017 at 5:49 am #865126
    chantalinkdesign
    This reply has been marked as private.
    October 19, 2017 at 5:16 am #866066
    Ismael

    Hi,

    I can’t access the site via FTP. The menu is not working properly because site is still using an old version of the header.php file. Please make sure that every files in the theme are completely updated.

    Best regards,
    Ismael

    October 19, 2017 at 6:33 pm #866394
    chantalinkdesign
    This reply has been marked as private.
    October 20, 2017 at 5:48 am #866567
    Nikko

    Hi,

    I have accessed it but I didn’t see any errors or the 500 internal error even after enabling wp debug. Is the 500 internal error issue already fixed? also, I noticed that the menu is positioned above the header, did you make any changes in the header?

    Best regards,
    Nikko

    October 20, 2017 at 8:44 pm #866850
    chantalinkdesign

    Hi,

    I am not sure if the 500 internal error has been fixed with the last updates and memory upgrade – I have not been working on the site at all as I have been waiting to get the menu fixed first. I have not made any changes to the header – the menu only started appearing above the header once the theme was updated.

    October 21, 2017 at 5:55 am #866966
    Ismael

    Hi,

    I have not made any changes to the header

    Please get a fresh copy of the header.php and the includes > helper-main-menu.php file from the latest version of the theme then override the current ones. Again, the site is still using the old templates so it’s either cached or the files have not been completely updated.

    Best regards,
    Ismael

    October 21, 2017 at 3:40 pm #867053
    chantalinkdesign

    I have done what you suggested, but no luck? The menu is still positioned about the header.

    October 22, 2017 at 9:06 pm #867311
    Victoria

    Hi chantalinkdesign,

    Old html, that is not supposed to be there, is still there. Please update your theme via FTP or enable the Editor menu under Appearance.

    Best regards,
    Victoria

    October 24, 2017 at 6:37 pm #868327
    chantalinkdesign

    I have replaced the header.php file via ftp and multiple times, and it does not work. If using Appearance > Editor, which code exactly am I removing from the header.php file?

    October 26, 2017 at 7:23 am #869088
    Ismael

    Hi,

    The site is still creating a “mobile-advanced” container.

    
<ul id="mobile-advanced" class="">// menu items here</ul>

    This is not how the mobile menu works in the latest version of the theme. Please get a fresh copy of the latest version (4.2) then override the theme again manually via FTP.

    Best regards,
    Ismael

    October 31, 2017 at 8:16 pm #870966
    chantalinkdesign

    Thanks. The latest version 4.2 fixed the menu issue. I am still having issues with the errors:

    https://drive.google.com/file/d/0B51IwlkjdI4QTEltZlVOV0J6ZkE/view?usp=sharing

    https://drive.google.com/file/d/0B51IwlkjdI4QckN2RVNfdm9WajA/view?usp=sharing

    https://drive.google.com/file/d/0B51IwlkjdI4QRDhsYjh3TjhLMUk/view?usp=sharing

    I have tried 3 different plugins and cannot run a backup of the site without getting an error.

    November 3, 2017 at 4:41 am #871960
    Ismael

    Hi,

    Please switch to a default theme then try the backup plugins. Let us know if the plugins are working. If possible, please contact the plugin authors for more info.

    Best regards,
    Ismael

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