Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 19, 2020 at 11:48 am #1185985
    combra

    Hey guys, im getting a 500 error after login into dashboard.

    I only can access dashboard if i rename enfold on ftp (standard theme will be activated). I added some details in private content. Maybe u have a solution?

    All Plugins are up to date, enfold 4.73.

    Right now i have a Standard theme activated, that i can access dasboard.

    • This topic was modified 4 years, 9 months ago by combra.
    February 19, 2020 at 12:48 pm #1186000
    combra

    Added all information in private content. Need to fix it asap.

    February 19, 2020 at 1:01 pm #1186008
    Yigit

    Hi,

    I just logged in and activated Enfold however both front and backend loads fine on my end.
    Could you please flush browser cache and review your website? :)

    Best regards,
    Yigit

    February 19, 2020 at 2:05 pm #1186040
    combra

    You are right, dashboard is now loading. But I cant edit the frontpage.

    • This reply was modified 4 years, 9 months ago by combra.
    February 19, 2020 at 2:44 pm #1186062
    combra

    The plugin page cannot be opened either. This page can only be reached again after deactivating Enfold.

    February 19, 2020 at 3:11 pm #1186072
    Yigit

    Hi,

    Plugin page loads fine on my end but I am not able to edit frontpage as well. Could we try de-activating all active plugins for testing purposes?

    Best regards,
    Yigit

    February 19, 2020 at 4:10 pm #1186094
    combra

    I cant access the site. You can disable the plugins, but we need to restore it within the next 4 hours, because the product on this Site will be on television tonight.

    February 19, 2020 at 4:32 pm #1186102
    Yigit

    Hi,

    I de-activated all active plugins and now i am able to edit your frontpage.
    I forgot to note which plugins were active, sorry about that! Could you please activate them one by one and try to edit frontpage to find the culprit? :)

    Best regards,
    Yigit

    February 19, 2020 at 4:42 pm #1186104
    combra

    Its seems like woocommerce is the problem. But dunno how i can fix that -.-

    Activated Plugins: Woocommerce, Woocommerce PayPal, Germanized, Woocommerce Admin

    It works with standard theme + woocommerce, but enfold works without woocommerce… something is wrong here.

    • This reply was modified 4 years, 9 months ago by combra.
    February 19, 2020 at 5:22 pm #1186118
    combra

    I just deleted woocommerce + enfold via ftp. Installed enfold + woocommerce again via ftp. After activation woocommerce (standard theme) i can edit all pages. After activation of enfold i cant. Deactivted woocommerce, i can edit sites.

    Whats wrong?

    February 19, 2020 at 5:32 pm #1186123
    Yigit

    Hey,

    Have you tried activating only WooCommerce and not its extensions? There are many users using Enfold with WooCommerce but we have not received such report before that is why i am thinking maybe it is related to one of WooCommerce extensions.
    When i try to edit your “home” page in Pages > All Pages, it works so only edit button on WP bar does not seem to work.

    Cheers!
    Yigit

    February 19, 2020 at 5:36 pm #1186124
    combra

    I tryed only to activate woocommerce + enfold. The rest i added later for fuctionally on frontend.

    I use enfold + woocommerce on other domains too. Never had this issue. but it seems to be a enfold problem? with standard theme + all plugin => all works. Enfold works only correct without the plugins.

    February 24, 2020 at 9:07 am #1187230
    Ismael

    Hi,

    Sorry for the delay. We can’t reproduce the issue on the site anymore — Woocommerce is active. Is this fixed?

    Best regards,
    Ismael

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