Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 2, 2019 at 11:36 pm #1096645
    henrysebesta

    After trying to update my previous enfold theme (4.4.1 I believe) my site crashed and I was getting an HTTP 500 error. I had to go through cpanel and delete the old enfold theme and now I can view my admin dashboard if I am running the default theme, I’m purposely running the broken theme right now because the default doesn’t look good. I purchased and downloaded 4.5.6 through cpanel and now every time I try to activate it or see a live preview I get the same HTTP 500 error. Could someone please login into my cpanel and help me figure out what’s going on? Thank you!

    • This topic was modified 5 years, 6 months ago by henrysebesta.
    May 4, 2019 at 4:55 am #1097047
    Rikard

    Hey Henry,

    I replied to your other post already, please try to update the PHP version on your server to 7.1 or higher. That should hopefully solve your problems.

    Best regards,
    Rikard

    May 4, 2019 at 5:35 am #1097067
    henrysebesta

    Hi Rikard,

    On my dashboard I see that it says php update required, however, when I follow the link “learn more about updating php” it takes me to a CloudLinux page entitled “Good news Cloud Linux already took care about php version of your website” it’s saying my site is using hardened php which supports older versions of php. Do I still have to update php even with this and if so what’s the best way to go about that?

    Thank you for the response!

    Henry

    • This reply was modified 5 years, 6 months ago by henrysebesta.
    May 4, 2019 at 2:33 pm #1097218
    Victoria

    Hi Henry,

    Can you please check server log for error?

    Best regards,
    Victoria

    May 5, 2019 at 1:51 am #1097325
    henrysebesta

    Hi Victoria,

    I’m not positive how to check that or get that to you from cpanel, I see server information but no server log would you be able to direct me to that or check it out in my cpanel?

    Thanks,

    Henry

    May 5, 2019 at 6:17 am #1097354
    henrysebesta

    Hi everyone, it appears a php update was all that was required. Thank you for your help!

    May 5, 2019 at 1:55 pm #1097433
    Rikard

    Hi Henry,

    Great, I’m glad that you found the problem and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    May 6, 2019 at 4:07 pm #1097719
    henrysebesta

    Hi Rikkard,

    You can go ahead and close the topic.

    Thanks,

    Henry

    May 7, 2019 at 12:43 am #1097883
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘500 error anytime I try to activate newest enfold’ is closed to new replies.