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  • #1398780

    Hello,

    My site are using a video in a color section and it worked fullscreen before the update, but now it cut the video on the top and the bottom.
    Do you know a fix for this?

    #1398784

    Hi mvi,

    Can you try to temporarily disable CSS File Merging And Compression and JS File Merging And Compression in Enfold > Performance and flush out plugin cache if you have one.

    Best regards,
    Nikko

    #1398785

    Hi Nikko,

    This is disabled to begin with and have cleared cache and tried in incognito mode and other browsers.
    It started after the update.

    #1398792

    Hi mvi,

    Can you give us temporary admin access to the staging site? so we can inspect further.
    Just post the credentials in private content.

    Best regards,
    Nikko

    #1398830

    Yes sure i have add it in the private content

    #1398898

    Hi mvi,

    Thanks for providing the login credentials.
    Can you give us the login link as well? I tried /wp-admin and /wp-login.php however it does seem to load endlessly and not showing the login form, please check.

    Best regards,
    Nikko

    #1398899

    Hi Nikko,

    Yes sure i have linked it.

    #1399070

    Hi mvi,

    Thanks for providing the login link, it seems the reason for the issue you are having on your site is this code:

    #top #desktop-header .av-section-video-bg iframe, #top #desktop-header .av-section-video-bg embed, #top #desktop-header .av-section-video-bg object, #top #desktop-header .av-section-video-bg video {
        height: 1070.4375px;
        top: -282.71875px;
    }

    I could not find it in common location for custom CSS.
    Clearing cache does not seem to fix it nor disabling plugins and switching themes.

    To fix it, I have added this CSS code in Enfold > General Styling > Quick CSS:

    #top #desktop-header .av-section-video-bg video {
        top: 0 !important;
    }

    Please review your site.

    Best regards,
    Nikko

    #1399088

    Hello,

    The code works perfectly. Thank you!

    Any reason since it needed this code? It worked fine before the update.

    #1399109

    Hi mvi,

    You’re welcome :)
    As for the reason, it seems to be an isolated case since I could not reproduce it on my end, and the CSS I mentioned that is the cause seems nowhere to be found in the backend but surprisingly appears on the frontend, so it cannot be removed which is the ideal solution, so I opted to the 2nd solution which was to add a CSS code to override the problematic CSS code.

    Best regards,
    Nikko

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