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A few days ago, every portfolio link broke and creates a 404 error: “Nothing Found. Sorry, the post you are looking for is not available. Maybe you want to perform a search?” Even when I type the portfolio links in directly, it gives me the same error.
I have tried re-installing the latest theme, updating the permalinks, contacted my hosting company to troubleshoot for several hours, and checking anything else I could think of that may have caused this break.
Also I get this notice, “This theme requires the following plugin: Support Ticket System By Phoeniixx.” but when I try to install it, I get an error, too.
It seems to be an Enfold theme issue, since it is the Portfolio Link Element from the Avia Layout Builder that isn’t working anymore. Can you please troubleshoot this for me?
Thanks so much!
StevenHey StevenRayMiller,
I was not able to login, I got an error that it is not correct.
Enfold doesn’t use the plugin Support Ticket System By Phoeniixx, WordPress has closed this plugin due to Security Issues. You probably have another plugin that is trying to force this, try disabling all of your plugins and then reload the page. If that resolves the issue, reactivate each one individually and reload the page until you find the conflict.
After this try disabling your child theme and activate the Parent theme Enfold and then check your linksBest regards,
MikeHi,
Thank you for the quick response on a weekend!
Sorry the support login didn’t work. It works now. Could you please try again and see if you can figure out where the issue is?
I tried your suggested steps above when I was troubleshooting with my hosting company. It didn’t solve the issue, so I don’t think it’s a plugin conflict. There must be something corrupted in the Portfolio Links element in the page builder.
Can you please troubleshoot this further? Is there maybe a way to reinstall the Avia Layout Builder?
Thanks so much!
StevenHi,
Thank you for the inquiry.
Did you recently transfer the site? The portfolio items don’t exist; there is only one item in the portfolio (see private field).
Best regards,
IsmaelHi,
There are two places to add portfolio items on the sidebar. One is “Portfolio” which has nothing in it. The other place is the “Portfolio Items” one, between Enfold Child and WooCommerce, where all of the portfolio items are, which is the one tied to the Portfolio Grid element in the Avia Layout Builder, which is broken.
All the best,
StevenHi,
Thank you for the info.
There should be only one portfolio post type. How did you add the other “Portfolio” post type? It’s possible that this is conflicting with the default portfolio post type. Please disable the other post type temporarily. Let us know of the result.
Best regards,
IsmaelHi,
Thanks to your suggestion, I figured out that the other Portfolio post type was coming from Jet Pack. Disabling that functionality worked! No idea why it broke now, when it was always there for years without a conflict. Everything seems to be working now.
Thank you so much! I really appreciate the support!
Steven
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