Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 8, 2021 at 2:30 am #1286261
    rogersparks

    The 4.8.1 update caused all the videos on our site to stop working. This is a charity website, and the videos are part of our fundraising, so we had to immediately revert to 4.7.6.4. There also was an issue with Easy Slider – suddenly just a white area where the slides used to be. Basically brought our site down.

    So, unfortunately I can’t show you, since we could not afford to leave it not working, but thought you ought to know in case anyone else has a similar problem.

    • This topic was modified 3 years, 8 months ago by rogersparks.
    March 8, 2021 at 12:57 pm #1286426
    Nikko

    Hi Roger,

    Can you setup a staging site so we can investigate further on the issue? Here’s a simple tutorial you can follow to create a staging site.
    Once done, please give us temporary admin access and post the credentials in private content.

    Best regards,
    Nikko

    March 8, 2021 at 9:32 pm #1286551
    rogersparks

    Hi Nikko,
    There are now 2 sites. The live one with the prior Enfold version 4.7.6.4 and a subdomain site with with the new enfold version 4.8.1.
    Details and login in the Private Content

    Thanks…. Roger

    March 9, 2021 at 6:27 am #1286630
    Nikko

    Hi Roger,

    Thanks, I have made the following steps on the stage site which fixes the issue:
    1. Go to Enfold > Performance, then disabled Javascript file merging and compression.
    2. Purged SG Cache

    Enabling it back seems to cause some js issues (because older js files that were merged and compressed are fetched) which affect videos and sliders.

    Best regards,
    Nikko

    March 9, 2021 at 6:09 pm #1286819
    rogersparks

    Thanks so much, Nikko. I just updated Enfold on the live site, did what you suggested, and all is well.
    I really appreciate the fast response, and as usual, you fixed the issue.
    Thanks again…. Roger

    March 9, 2021 at 6:14 pm #1286823
    Yigit

    Hi Roger,

    Glad Nikko could help! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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  • The topic ‘4.8.1 Problem with videos and Easy Slider’ is closed to new replies.