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  • #947901

    With this issue, one site on flywheel and one on heart internet.. This is a concern I will have to rolle back the theme update

    We’re seeing the following error, which is breaking your company website:

    `
    PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:14) in /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 12

    #947968

    Hey codecreative,

    If you are able to access the WP backend

    For testing purpose go to Enfold > Performance > and disable JS merging.

    Deactivate all caching plugins.

    Let us know if that works for you. If not please share the link to your site where we can see the error.

    Best regards,
    Vinay

    #948350

    hmm how can i do this though if the server is generating 500 response and I can’t not access the admin area to do this :|

    I love this update. It address many issues for me, the main thing is performance and it was a huge drag having to load js files for functions you are not using. The second issue was the short code use, it is awesome to see enfold addressing this on upcoming release. All I will say is left for you to be superior to other builds like elementor and divi is for the release of an elegant, front end of page drag and drop builder…

    Regarding this theme update, your suggestion may have worked if i could access admin area. I can not. How ever it’s a shame you can’t just press update and it update your site without breaking it. For me I see this as a flaw this in the update process because say I am a web design agency with 100 client websites, is it ideal for me to update all of them via something like manage wp, only to find all of them don’t work and I need to go into each on to change them option settings…. Meanwhile I get calls and emails from clients who want to know why their site is broken…

    I want to avoid any downtime so that makes me put off updating the theme which as we know isn’t a good idea.

    #948607

    Hi,

    I have almost the same problem, every time I modify a product page and then save it, I get a 500 error page.
    I disabled all Performance options of Enfold, empty my Chrome cache (and I don’t have any other cache plugin active)

    Thank you

    #949018

    Hi codecreative,

    This file needs to be deleted
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #949019

    Hi Vrout,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Can you please check server log for error?

    Best regards,
    Victoria

    #951538

    hi the file you mention

    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php

    Does not exist

    I attempted an update on another third site and that has also resulted in server 500 error

    Not sure why I can’t update the theme

    I do have the directory

    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown

    Not a php file though please advise

    #951541

    Within the directory mentioned was the file, so this

    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php

    I removed this file and it hasn’t changed anything

    #951543

    I have also renamed the plugin folder to plugin1 to eliminate this being a plugin conflict and that hasn’t resolved anything at all

    Seems I am unable to upgrade my theme

    Login credentials provided in private area

    #952046

    Hi codecreative,

    Sorry for the problems. Could you try to completely remove the theme folder from the server and then re-upload a fresh copy via FTP to see if that works please?

    Best regards,
    Rikard

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