Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • May 16, 2018 at 3:36 pm #957541
    mrkuji

    audio and video start and after about 5s the audio starts again… and again causing an echoing sound

    May 16, 2018 at 7:01 pm #957645
    mrkuji

    On 4.3.2 as well

    May 18, 2018 at 4:28 pm #958661
    Victoria

    Hi mrkuji,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 18, 2018 at 5:39 pm #958738
    mrkuji

    Here you go thanks:

    • This reply was modified 6 years, 6 months ago by mrkuji.
    May 19, 2018 at 11:35 pm #959256
    Basilis

    Hi,

    you have something in your web site, that reloads all the page.
    Can it be an other plugin?

    Best regards,
    Basilis

    May 20, 2018 at 8:52 am #959339
    mrkuji

    Nothing out of the ordinary. recommended cache plugins.. I do not see a page reload happening.. only video slider.

    May 21, 2018 at 11:08 am #959649
    Victoria

    Hi mrkuji,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Victoria

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