4.2.5 / Woocommerce issue

Hey Keith,
The 502 is a server error refering to Bad Gateway, WP Engine explains they have a 60-second timeout for processes
First I’d like to ask if you have your production site up and running again, perhaps with a restore?
Then do you want us to try to update your staging site to see and try to debug the error? If so do you have a backup of the staging site?
Wanted to ensure we understood your request first.

Best regards,
Mike

Hi,
I believe that I have found a related issue of updating Enfold from v4.2.3 to v4.2.5 via FTP.
We are rewriting the elements and changing the structure in the /avia-shortcodes/ folder, and when you update via FTP some of the older files are being left in the folder at: /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/
The solution is to delete the /avia-shortcodes/ folder via FTP and re-upload from the new v4.2.5 theme.
Please try this.

Best regards,
Mike

Hi,
@Keith thank you for updating,

@dhuet Please open a new thread so we can assist, we will want communicate in the Private Content area, for your admin login so we can take a closer look. But as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.

Best regards,
Mike

Hi,
I tried enabling the wordpress debug log, but is not logging the error, so when you get a chance seeing the server error log could help.

Best regards,
Mike

Hi,
Perhaps with the number of products times the number of terms for the shop page it is going over the 60sec mark.
I just tested going directly to one of your product pages and there was no issue there.
Then I tested setting your Product Count 5 from 15 and the shop page loaded.
Please try.

Best regards,
Mike

Hi,
I did yesterday, but not today?

Best regards,
Mike

Hi,
Opps, wrong thread, this was not intended for the woocommerce issue, but perhaps it is worth a try…

The Dev Team found that for some, the new generated files cannot be read. As a temporary workaround we have this filter to supress minification and disable the merge. Please try adding this to your functions.php:

add_filter('avf_merge_assets', function() {
	return 'none';
});

Best regards,
Mike

Hi!

Thank you for the update. We may have found the cause of the issue. Please upgrade to the latest version of the theme 4.2.6 and then modify the config-templatebuilder > aviashortcodes > product_snippet_button.php file. Look for this code around line 101.

ob_start();
			//wc_clear_notices();
			
			/**
			 * hooked by: add_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 30 );
			 */
			//do_action( 'woocommerce_single_product_summary' );
			
			$output .= ob_get_clean();

Replace the “woocommerce_single_product_summary” hook with the wc_get_template function temporarily.

ob_start();
			wc_clear_notices();

			wc_get_template( 'single-product/add-to-cart/' . $product->get_type() . '.php' );
					
			$output .= ob_get_clean();

Regards,
Ismael