Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 19, 2018 at 6:41 pm #899819
    Kenneth Harvie
    Guest

    I have inherited a site that uses the Enfold theme. I am having an issue with slideshow issues disappearing, and I want to post a forum question detailing the issue. Is there any chance I may have a temporary account? The original programmer has disappeared, taking the purchase code with him :-(

    January 19, 2018 at 7:02 pm #899826
    Yigit

    Hi Kenneth,

    Website you inherited is using a very old version of the theme, 3.0.4. It must be one of the issues that was fixed along the way and simply updating Enfold to the latest version 4.2.1 would resolve it – kriesi.at/documentation/enfold/updating-your-theme-files/.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    January 19, 2018 at 8:12 pm #899841
    Kenneth Harvie
    Guest

    Yigit,

    I understand your concerns — it’s a difficult age to run a business in. I’ll try to track down our delinquent developer, but I expect that if the Enfold theme is in any way affordable, we may go the route of re-purchasing it. I am not a WordPress developer, but the client is well attached to the site’s look, and we may be able to please all parties involved, for a small cash investment!

    I will follow your above recommendations, and see what comes out in the wash.

    All the best. Enjoy your weekend.

    Kenneth

    January 19, 2018 at 9:07 pm #899853
    Yigit

    Hi Kenneth,

    Thanks for your understanding!

    We sincerely hope your client will not need to re-purchase the theme, however if they do, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread on our support forum if you have any technical issues or need help with small customizations :)

    Best regards,
    Yigit

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