Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1169214

    We are using and Enfold-Child theme
    and are having 3 issues presently with the Enfold Theme
    These can be seen on our staging environment

    1. Cannot change the front page. If you use the Customize setting in the
    back end top nav and go to Homepage Settings it does not change the Homepage no matter what I select in the dropdown-
    If I go into Enfold-Child->Theme Options->Frontpage Settings
    the dropdown there works. The label for Front Page in the All Pages view also fails to change

    2. Fonts In General Styling. When I go to Enfold-Child->General-Styling->Font for your Body Text. Changing font there does not change the actual font

    3. On one copy of our site (Also a staging environment)
    The Cookie Consent bar at bottom does not work
    Hitting “OK” does nothing

    #1169312

    Hi,

    You have custom code in your CSS files on your child theme and they are all throwing errors which means they are breaking CSS. I was able to delete it from style.css file (attached a backup in private content field) but files such as main.css are not writable therefore i could not edit them. Please try deleting the code temporarily and check if that helps.

    Regards,
    Yigit

    #1169355
    This reply has been marked as private.
    #1169960

    Hey,

    1- File permissions seem to be incorrect on both sites. I believe CSS issue is also related to that. Could you please post FTP logins as well?

    2- In both sites you have following code at the bottom of Header.php file in your child theme

    <script>
    jQuery(document).ready(function(){ 
    	jQuery('a').on("click",function(e) {if($(this).parent().attr("class").indexOf("av-show-submenu") >=0) window.location.href=this;});
    });
    </script>

    please change it to following

    <script>
    jQuery(document).ready(function(){ 
    	jQuery('a').on("click",function(e) {if(jQuery(this).parent().attr("class").indexOf("av-show-submenu") >=0) window.location.href=this;});
    });
    </script>

    I can update the file after you post FTP logins as well :)

    Cheers!
    Yigit

    #1170012
    This reply has been marked as private.
    #1170023
    This reply has been marked as private.
    #1170024

    Hi,

    I can see that you applied the changes on first staging site. Could you please edit header.php file on the child theme of second staging site as well? It should fix cookie consent bar issue on second staging site.

    Recommended file permissions for WP are as following:
    Folders – 755.
    Files – 644.
    wp-config.php – 600.
    .htaccess – 644, or 600.
    After correcting permissions, issues you are having in first staging site should be fixed as well. If not, please let us know :)

    Best regards,
    Yigit

    #1170038
    This reply has been marked as private.
    #1170044

    Hi,

    In that case i believe it would be the best if we waited for FTP logins and then checked the files on your server.

    Best regards,
    Yigit

    #1170099
    This reply has been marked as private.
    #1170157
    This reply has been marked as private.
    #1170691

    Hi,

    Thank you for writing to us.

    We are a Global team and 24/7 we support our customers however sometimes it may take a while for us to reach your ticket depending on our support queue. Unfortunately, we do not have phone support.

    Please open new tickets for individual issues as it will be easy to provide support without getting losing track if the ticket becomes very long :)

    Since we do not have FTP access right now I would suggest that we go ahead and re-install the theme with a latest version downloaded from themeforest.

    Please follow the steps provided here

    Let us know if you have any questions.

    Best regards,
    Vinay

Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.