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Viewing 17 posts - 1 through 17 (of 17 total)
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  • November 5, 2015 at 6:22 pm #531061
    oberton

    Since 3.4.1 the background image on the front page’s first colorsection vanished. I tried clearing cache and uploading the image again, no result.

    November 5, 2015 at 6:28 pm #531068
    ngfilms

    Same here, need help ASAP. All my pages that have images in color section vanished and nothing working to get it back after the update.

    November 5, 2015 at 6:46 pm #531090
    ngfilms

    I just did a test and scroll function with the image works but when selecting it as parallax image in the section color it vanishes (the image).

    November 5, 2015 at 7:07 pm #531105
    Yigit

    Hi!

    I checked both sites and even though both are parallax, i can see background images on your color section elements. Can you please try flushing browser cache and hard refreshing – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Regards,
    Yigit

    November 5, 2015 at 7:14 pm #531117
    oberton

    I tested again. It doesn’t work with parallax. It works with fixed or scroll. What you probably saw on my site was the cached version. I refreshed cache with a fixed background now.

    November 5, 2015 at 7:16 pm #531119
    Yigit

    Hey!

    When i checked background was set to parallax. Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Best regards,
    Yigit

    November 5, 2015 at 8:32 pm #531173
    oberton

    As I said you probably saw a cached version (wordpress fastest cache) which used Enfold 3.3.1 and parallax. I refreshed the cache and you should see the new version Enfold 3.4.1 with fixed background image (the parallax background doesn’t work).

    November 7, 2015 at 7:31 am #531751
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    November 7, 2015 at 10:13 am #531817
    oberton

    Rikard, perhaps something is wrong with your private settings on this discussion page. But I see private data of other participants (#531068).
    I’m sorry, but how can I be sure that only team members see my private data if I can see other’s?

    November 9, 2015 at 5:24 am #532324
    Rikard

    Hi,

    Yes private data is visible to the moderators and the user who started the topic. Your data won’t be available to anyone except yourself and the moderators if you post it in the Private Content area.

    Regards,
    Rikard

    November 9, 2015 at 11:02 am #532460
    oberton

    pm

    • This reply was modified 9 years ago by oberton.
    November 9, 2015 at 11:04 am #532462
    oberton

    I am still not totally convinced about the privacy. I can see the private message of ngfilms. I wouldn’t expect this.

    November 9, 2015 at 3:34 pm #532644
    Yigit

    Hi!

    I am getting “ACCOUNT PENDING: Your account is currently not active. An administrator needs to activate your account before you can login.” error. Can you please activate the account?

    As Rikard said, private content fields are visible to thread creator and moderators. We are asking users to start new threads if they are not the creators of the topic and would not like their private content field to be visible to thread creators.

    Cheers!
    Yigit

    November 19, 2015 at 8:02 pm #539199
    oberton

    Using 3.4.3 and the paralax version still shows no picture.

    November 23, 2015 at 5:20 am #540493
    Rikard

    Hi,

    Thanks for the details, the image was set to fixed and I changed it to parallax and it’s showing just fine one my end. If you should still be having problems then please let us know what browser you are using.

    Thanks,
    Rikard

    November 23, 2015 at 2:24 pm #540840
    oberton

    Hi Rikard,

    thanks for your help! The problem is still the same, on firefox and google chrome: grey background instead of a picture when set to parallax. Can it be that you saw a cached version (WP fastest cache, not the browser cache) of the fixed background? This is at least what I saw when opening my webite after your investigation. As soon as I cleared the cache the background was grey. Thanks again, I appreciate your great support.

    November 26, 2015 at 3:27 pm #543188
    Andy

    Hi!

    you are using lots of plugins and one could cause this issue. Go into your cache plugin first (into it settings) and choose to swtich off caching. Afterwards deactivate this cache plugin, as well as all other plugins you are using. Then clear browser cache and hard refresh a few times.

    If this does not help: there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Andy

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