-
Posts
-
But now I have the following. I have a new menu (Envato Market) in my dashboard:
https://snipboard.io/1NjFvn.jpgAnd this is my old menu: The error message still appears there. Should I ignore it, or should I enter the same token there as well?
https://snipboard.io/jen38r.jpgMet vriendelijke groeten
KittyHey kittyv3,
The first screenshot is from the Envato Market plugin, you don’t need to use that if you don’t want to. We still cannot help you out with generating tokens unfortunately, please try reaching out directly to Envato/Themeforest support.
Best regards,
RikardHello Rikard
I’m starting to understand why you keeps referring me to Envato Market, because so far it’s only been about selling your license, and this falls under jurisdiction of Envato Market.
If I have any questions about the functionality after installing Enfold, I can contact you.
And than is my next question:
The company that built my website went bankrupt. At one point, I kept getting a message that I had an outdated version of Enfold. The Enfold license was held by the company that went bankrupt. Since I could no longer reach the creator of my webshop, I started looking into this myself. I don’t have much experience in this area.
The currently installed version is still version 1.0. Can I now install the latest version 7.1.2 without any problems?
Best regards
KittyHi Kitty,
That is correct. We would offer to help you out, but we cannot login to your Envato account since it will ask for a one time pin or code if we login from a different location. That pin or code will be sent to your email if I’m not mistaken.
I had a look at your site, but I couldn’t see which version is installed. It’s very likely not 1.0, I’m guessing that it’s a child theme that you have active? If you look under Apperance->Themes, then click on Enfold, then you can see the actual version. You could also give us access details in private if you would like to have a look for you.
Best regards,
RikardDo you have the correct version info here?
Hi,
No, that doesn’t tell us anything unfortunately. A child theme is used to override the parent theme, and the parent theme is what you update. Do you have a theme installed called Enfold? If so, then click on that.
Best regards,
RikardThese are the only themes I see.
Hi,
Thanks for that. The one named Filova, the second one in the list, should be the parent theme.
Best regards,
Rikardhttps://snipboard.io/vZ0uyx.jpg
Then it is version 1.0, right?
Hi,
If that is what the second one says, then the people who have sold you the theme has changed both the name and the version number.
Best regards,
RikardHi,
If you need help with updating the theme, then please post admin WordPress and FTP login details in private.
Best regards,
RikardCan I add you as an administrator to my website? Do you have an email address for that?
Or do you just need my login details?
In the meantime, I will look for the information you requested at my hosting.
Hi,
You can send your own login details, or create a new user. It’s up to you. You can use one of your own emails, or the one in private. Just remember to post the login details here in private.
Best regards,
RikardHi,
Thanks for that. I’ve installed the latest version of Enfold including a child for you, but I haven’t activated them. There are customisations in your child theme which needs to be transferred before Enfold can be activated, and you would need to export your theme settings as well. Are you comfortable doing things like that?
Best regards,
RikardThank you for installing the new version, Rikard!
But I don’t have enough knowledge for the task you advise me to do.
:(
Hi,
Thanks for the update. We will need FTP login details in order to help you out further, you can get them from your hosting interface or through their support. Also make sure that you have backups of the site, in case you should need to restore the site.
Best regards,
RikardOkay, thanks Rikard. I’ll look into this and also ask if a backup is being made. I think Combell, my hosting provider, makes a backup every night. I’ll let you know when I get an answer. Thanks for doing this for me.
Met vriendelijke groeten
KittyI have three websites. http://www.filova.be is a subsite of http://www.duurzameheistenaars.be. I don’t understand why this is the case.
Hi,
The details in your screenshot are likely what we need, please copy them and send them in private. And yes, we need a password as well.
Best regards,
RikardHello Rikard
I figured out how to generate a password.
First, one more question. If you upgrade Enfold to the latest version, will it be compatible with the current version? Because the website creator made changes to the child theme. Will those be preserved after updating Enfold?
Met vriendelijke groeten
KittyHi,
Thanks for the update. The FTP login details are working, thanks for that. We just need to verify that you have backups of your site? Besides regular updates, you should also export the theme settings under Enfold->Import/Export and save it on your local machine.
I can’t say what will happen after the update unfortunately, but the child theme will be intact.
Best regards,
RikardA backup of the entire website is made every night.
I’ve exported the theme settings under Enfold->Import/Export and saved them to my local computer (see attachment). Is that correct?Hi,
Thanks for that. Could you give us access to the parent site as well please?
Best regards,
RikardHi,
I didn’t need it after all, so no need to send details for the other site. I’ve activated the latest version of the theme for you, and your site seems to displaying as it should, please review it.
Best regards,
RikardI do have some work to do on the webshop homepage; I’m still working on getting everything back up and running. https://www.filova.be/winkel/
Except for a few minor things, the other pages seem fine at first glance. I’ve already received orders, so that’s good too.
Thanks for the helpful follow-up.
My second website, http://www.duurzameheistenaars.be, also uses the same theme. Do I need to purchase a second license for it?
I currently can’t access my products in WooCommerce. So I can’t edit any products.
- You must be logged in to reply to this topic.