Hey havi,

Thank you for the inquiry.

The loading attribute is set to lazy, but the decoding attribute has been added. If you want to remove the decoding attribute, you can add this filter in the functions.php file:

add_filter( 'wp_img_tag_add_decoding_attr', function( $value, $image, $context ) {
    return false; 
}, 10, 3 );

Let us know the result.

Best regards,
Ismael

Hi,

Thank you for the screenshot.

We noticed that Enfold > Theme Options > Logo was not set, so we selected the logo, but the image is still not displaying in mobile view. Did you apply any filter in the functions.php file?

Please try to remove the logo completely from the Media Library, then upload it again as logo. Let us know the result.

Best regards,
Ismael

Hi,

Thank you for the update.

Please follow these steps to manually import the demo:

— Download the demo that you’d like to install from this link: https://github.com/KriesiMedia/enfold-library/tree/master/demos

— Extract the zip file and retrieve the XML file.

— After that, go to Dashboard > Tools > Import and install the WordPress importer, then run it.

— Upload the XML demo file.

The demo images may not be included in the import due to security restrictions on OVH servers. You can edit the pages and upload your own images.

Let us know if this works.

Best regards,
Ismael

Hey lenalavendel,

Thank you for the inquiry.

You can adjust the Styling > Masonry Settings > Size Settings to Perfect Grid or experiment with the settings until you achieve the desired layout.

Perfect Grid: Display a perfect grid where each element has exactly the same size. Images get cropped/stretched if they don’t fit

Let us know if this works for you.

Best regards,
Ismael

Hi,

We checked again using a different browser but we still can’t reproduce the issue. We refreshed the page multiple times and different products appeared each time, but the images displayed correctly.

View post on imgur.com

Please try deactivating the plugins, then purge the cache or check the site in incognito mode.

Best regards,
Ismael

Hi,

Thank you for the update.

The screenshot is not available. Did you download the demo file? Extract its contents, then go to Dashboard > Tools > Import. Look for WordPress, click Install Now, and after installation, run the importer. Upload the demo XML files. Note that the demo images might not upload due to server restrictions on OVH. You can edit the pages and replace the images with your own.

Best regards,
Ismael

Hey cygrafix1,

Thank you for the inquiry.

A smaller version (211x300px) of the image was selected for the background cell. To use the full-size version, reset the background, go to Media > Library, select the image, and choose “Full Size” from the size dropdown before inserting it as the background. Let us know if you need more assistance.

Best regards,
Ismael

Hi,

Thank you for the update.

It turned out to be an issue with the config-templatebuilder > avia-template-builder > assets > js > avia-media.js file. We modified this code around line 466:

preview_img = element.sizes && element.sizes['thumbnail'] ? element.sizes['thumbnail'].url : element.url;

We added a few images in the Masonry Gallery in the test page. Please make sure to purge the cache before testing.

Best regards,
Ismael

Hi,

Thank you for the update.

Unfortunately, this is not possible with the Color Section or the default sliders that come with the theme. The background video will always be replaced by the fallback image. If you need the video to display on mobile view, you may need to use the Layer Slider and set the video as the background. Make sure that the video is muted.

Best regards,
Ismael

Hey hellsing71,
Please link to your site so we can examine. Please note that we are now at v6.09 and updating from v4.7 will not work automatically.
If you tried to overwrite the theme via FTP you could have errors as old theme files will still be present.
Try installing the theme update like this:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
It looks like you have already found a solution, is this true?

Best regards,
Mike

Hey James,
It looks like you have already found a solution, is this true?

Best regards,
Mike

Hey Nancy,
Your theme version is quite old, v5.4.1 please update to v6.0.9
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey AlonaGreenHouse,
Your theme is very old v4.8.6.5 you must update to v6.0.9
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey MysticMimi,
I’m not sure what you mean, to add a screenshot please try using an Screenshot service and pasting the image URL in your post, so we can understand.

Best regards,
Mike

Hey MysticMimi,
Try using the blog element “filters”

Best regards,
Mike

Hey MysticMimi,
On your blog page the categories show at the bottom because you are using a full width color section and a grid row, these full width elements push the sidebar down below, so you would need to change your layout.
To add categories to your footer you can use the categories widget.

I don’t know what you mean by: “thumbnail photo strip underneath the section” perhaps this?

I don’t see a “white shadow thing at the edge of the page on the blog page”

Best regards,
Mike

Hey MysticMimi,
Thanks for the login, I tested a few elements on different pages, but the “space” key always works for me.
Please create a test page with the element that you can not use the “space” key so we can examine.
Typically this is due to a plugin.
Please note that you don’t need the “Classic Editor” plugin, it is built into the theme at Enfold Theme Options ▸ Select Your Editor

Best regards,
Mike

Hi,
Go to your menu item and hover over the “remove” link, then at the bottom of the page the link URL will show, look for the ID number, like:
/wp-admin/nav-menus.php?action=delete-menu-item&menu-item=3638&_wpnonce=265b3adf4c
note the text: menu-item=3638, 3638 is the ID, use it in the css like this: #menu-item-3638

If you have trouble, link to your page so we can examine.

Best regards,
Mike

Hey northorie,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

@media only screen and (max-width: 500px) { 
	.responsive #top #wrap_all .flex_column {
	margin-bottom: 0;
  padding-bottom: 0;
}
#av_section_1 .av-special-heading-h1 .special-heading-border {
    height: 0;
}
#av_section_1 {
	min-height: 75px;
}
}

Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.

Best regards,
Mike