Hey Sven,

Thank you for the inquiry.

The issue seems to be due to the addition of the Revolution Slider, which impacts the LCP (Largest Contentful Paint) score. We recommend hiding the default Revolution Slider on mobile view and display a more minimal replacement, like a static image or text.

The same slider also appears to be causing forced reflows, which can significantly affect performance. Unfortunately, we don’t have access to the Revolution Slider scripts, so we won’t be able to help directly with fixing this.

The server is responding well but there is a redirect on the first request which adds latency. This might be coming from a CDN or server configuration. You may need to contact your hosting provider or check redirect rules to resolve it.

Let us know if you need more info.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Unfortunately, videos in sliders or full-width sections are disabled on mobile devices by default, which is why a fallback image option is available. This fallback image will display on smaller screens in place of the video. If you really need to show the video on mobile view, try using the Layer Slider element. You can add a Video layer and set it as the background. Let us know the result.

Best regards,
Ismael

Hi,

Regarding the category widget in the right sidebar, try to decrease the font size of the title.

.widget_categories ul li a {
    font-size: 16px;
}

Just FYI, the screenshot from freeimage is not loading on our end for some reason.

Best regards,
Ismael

Hey Gregory Beylerian,

Thank you for the inquiry.

Try to add this css code to hide the default featured image.

.responsive .single .big-preview.single-big {
   display: none;
}

Let us know the result.

Best regards,
Ismael

Hi,
The Read More tag will only work in the WP editor, not in the ALB, the ALB was intended for pages.
To add a slider to the top of a WP editor post, in the Block Editor, click on the “Classic” block above your post:

then click on the Shortcode Wand Tool to show the elements and choose the slider:

you will be prompted with the element builder, when you save you will see the shortcode:

Then save the post, on the frontend the slider will show below the featured image:

and on the blog page with the Blog Posts element:

Best regards,
Mike

Hey walhai,

Thank you for the inquiry.

By default, the items should be organized in a hierarchy (parent-child menu items) so that the theme or WordPress can determine their relationships. If this is not the case, some customization may be required.

Would you mind providing a screenshot of the issue or a link to a test page so we can check? You can use platforms like Savvyify, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Thanks for following up.

We are not seeing the alignment issue on our end, and the screenshot you posted is not loading for some reason. Please try using platforms like Savvyify, ImgBB, PostImages, or Dropbox to share the screenshot.

Best regards,
Ismael

Hi,

Thank you for the update.

You can try setting the png image as the background of the scroll-down link:

#top .scroll-down-link.avia-svg-icon {
    background-image: url('image.png');
}

#top .scroll-down-link.avia-svg-icon svg {
    display: none;
}

Let us know if you need more info.

Best regards,
Ismael

Hi,

Thank you for the login info.

Looks like the lightbox doesn’t support webp images. One workaround, if you really need to use a webp image and enable the lightbox, is to set the Advanced > Link Settings > Image Link? option to “Set Manually”, then place the URL of a jpg or png image in the provided link field. Let us if you need more info.

Best regards,
Ismael

Hey Valerie,
Try this CSS in your Enfold > Quick CSS:

.inner_sidebar .widget_media_image {
	text-align: center;
}

After adding, clear your browser cache and check.

Best regards,
Mike

Hi,

Thank you for the update.

What happens when you add the class name “post-entry” to the image elements? Please provide the login details in the private field so we can investigate the issue further. Also, make sure that Appearance > Theme File Editor is accessible.

Best regards,
Ismael

Hey Keith,

Thank you for the inquiry.

Would you mind providing a screenshot of the issue, or a link to the page? You can use platforms like Savvyify, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey Jason,

Thank you for the inquiry.

Would you mind providing a screenshot of the order email or a test page so we can check the issue further? You can use platforms like Savvyify, ImgBB, PostImages, or Dropbox to upload and share the screenshot.

Have you tried editing or overriding the /plugins/woocommerce/templates/emails/email-customer-details.php file?

Best regards,
Ismael