Sirs:

When I go to the Kriesi Support site and log in I get a pop up informing me that ‘We are very sorry but it seems your Theme License has expired on November 23rd, 2023’.

This is rather strange as theme licenses should not expire at all, just support subscriptions. This is unfortunate also since without my intervention I cannot create new or edit old blog posts in Enfold anymore. The entire blog post editor seems to be gone.

But before I subscribe to Kriesi support for another 6 months period I need to know what happened to my theme license.

Kind regards,
Magnus Bosse

Hi,
I uploaded Enfold Health demo theme today and wanted to change the 1st image on the right side in the About-page here: https://www.natuerlich-mit-andrea.de/about/

I wonder why the images on this page were uploaded as “HIntergrundbild” (background picture) in the demo. I used everything as default and only changed the impage. But now the image is in very bad quality. Even when I change back to the old image from the demo, it is still now in bad quality.

It has nothing to do with plugins, I uploaded Enfold and demo today and did not change anything beside of my WordPress settings.

Thanks for helping.

• This topic was modified 11 months ago by AndreasWinkler.
• This topic was modified 11 months ago by AndreasWinkler.
• This topic was modified 11 months ago by AndreasWinkler.
• This topic was modified 11 months ago by AndreasWinkler.

Hi,

Received this automated message from WordPress after updating to Enfold version 7.1
The Site is all there – it just does not go to the home page…. I can login into the site fine. Here is the Email
======================================================================================
Hii!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Enfold.

First, visit your website (http://www.kinvaratidytowns.ie/) and check for any visible issues. Next, visit the page where the error was caught (http://www.kinvaratidytowns.ie/wp-admin/admin-ajax.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

http://www.kinvaratidytowns.ie/wp-login.php?action=enter_recovery_mode&rm_token=cfgJIAh1iBE0T1ojBrdtVT&rm_key=kotIhouhgizMTs5labe446

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.8
Active theme: Enfold (version 7.1)
Current plugin: (version )
PHP version 8.2.28

Error Details
=============
An error of type E_ERROR was caused in line 169 of the file /var/www/web/wp-content/themes/enfold-old/framework/php/auto-updates/class-avia-theme-updater.php. Error message: Uncaught Error: Failed opening required ‘class-avia-envato-base-api.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/web/wp-content/themes/enfold-old/framework/php/auto-updates/class-avia-theme-updater.php:169
Stack trace:
#0 /var/www/web/wp-content/themes/enfold-old/framework/php/auto-updates/class-avia-theme-updater.php(206): Avia_Theme_Updater->get_envato_api()
#1 /var/www/web/wp-includes/class-wp-hook.php(326): Avia_Theme_Updater->handler_pre_set_site_transient_update_themes(Object(stdClass))
#2 /var/www/web/wp-includes/plugin.php(205): WP_Hook->apply_filters(Object(stdClass), Array)
#3 /var/www/web/wp-includes/option.php(2635): apply_filters(‘pre_set_site_tr…’, Object(stdClass), ‘update_themes’)
#4 /var/www/web/wp-includes/update.php(846): set_site_transient(‘update_themes’, Object(stdClass))
#5 /var/www/web/wp-includes/class-wp-hook.php(322): wp_update_themes()
#6 /var/www/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#7 /var/www/web/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#8 /var/www/web/wp-admin/includes/class-theme-upgrader.php(510): do_action(‘upgrader_proces…’, Object(Theme_Upgrader), Array)
#9 /var/www/web/wp-admin/includes/ajax-actions.php(4320): Theme_Upgrader->bulk_upgrade(Array)
#10 /var/www/web/wp-includes/class-wp-hook.php(324): wp_ajax_update_theme(”)
#11 /var/www/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#12 /var/www/web/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#13 /var/www/web/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_update-…’)
#14 {main}
thrown
===================================================================

Thank you in advance,

I’m trying to import a demo layout in the Enfold theme on my website watchboks.com, but I’m receiving the following error:

cURL error 28: Connection timed out

I’ve checked with my hosting provider (Ones.com), and they have confirmed that all necessary plugins are deactivated. They believe the issue might be due to your server blocking their outgoing NAT IP address:

193.202.110.34

Could you please check if this IP is currently blocked, and if so, whitelist it to allow demo content to be downloaded?

Hi, I have several “Enfold” sites and they are all quite slow on the editing side. Now I have a big problem with one of the sites. I can’t date anything on the site. Even editing the header doesn’t work.

I have already asked the server admins for help. They replied that the theme’s javascript is slowing down the entire site.

Now I need your help to resolve this issue.

Best regards

Sebastian