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Dear Support Team,
I’m writing to report a critical issue I’m encountering with the slider element on the homepage of our online shop, Lucynashinaya. We are currently using your Enfold – Responsive Multi-Purpose Theme template.
The problem is that the slider is failing to initialise correctly after the page loads. It simply doesn’t start functioning as expected. I’ve spent a significant amount of time troubleshooting this on my end, and unfortunately, I haven’t been able to resolve the issue.
This is a crucial element for showcasing our products on the homepage, and its current state is negatively impacting the user experience and potentially our sales.
I also understand from the template’s update history that there haven’t been any recent updates. While I appreciate the initial design, the lack of ongoing maintenance and support for critical components like this is concerning.
Could you please investigate this issue urgently? I would appreciate any guidance or a solution you can provide to get the slider working correctly. Please let me know what information you require from my end to assist with your investigation.
Thank you for your time and attention to this matter.
Kasia
Hi,
We´re having massive issues with the following website using Enfold.
Will buying a new 2025 based version solve these problems?
Behavior is different in all web browsers. Mainly the structure, loading the website the first, second or third time, displays wrong, background, order, colors… after refreshing the website 3-4 times content is displayed correctly.Current Version: 4.7.5
No further updates availableThanks in Advance,
AlexHI
I have a site that is almost built and just now am seeing that the images in my portfolio grids are not showing in the grid, but they seem to load and then disappear. I have cleared the css minification. I can’t see the problem on the backend and have checked settings. Can you take a look?
UPDATE – I fixed this by adding this:
.js_active .grid-image { opacity: 1; }but I don’t understand why i needed to add that since the images looked fine before?
Now I am seeing the images but they are getting cropped at the bottom, covered by the title. This was not how they were yesterday. Can you take a look at that? I need the whole images to show with the title and excerpt underneath.
seems ok on firefox but first loads cropped? https://imgur.com/ErS9LDK (correct)
chrome: https://imgur.com/Hj8whSR (cropped on the bottom)UPDATE: The only thing I added yesterday was a cookie bot banner which seems to be cropping the images on chrome and safari browser. When I disable it, the images are fine. Is there a way to fix this and still use cookiebot? If I disable the cookiebot banner, the icon is still there with the info in lower left on some pages – do I need that for compliance. Is there a way to link the cookiebot settings thru the enfold popup info box or is it ok as it is? I am using the enfold banner and it seems to be ok and the images are not cropped. (I found that some cookiebot banner settings make it so the video background doesn’t load on the front page.) What are the best practices here?
Also :
The thumbnails on the grid seem to load slowly, like the files are too big (these are 300×300). Is there a way to fix this?
On the page listed below, I have the sorting options turned on, but I am not seeing them (there is the space there where they should be). Can you take a look?thanks
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Is there a noindex nofollow for a page setting in the Enfold theme?
Sometimes I publish pages so my collaborators can see them but I do not want them to be indexed by search engines. Is there a setting within the Enfold theme itself for this or is it a WordPress setting?
Topic: Demo not actived
Hello,
I’ve installed Enfold and activate the demo Parallax but the home page and all the website doesn’t look like the demo… Could you help me to change the setting or resolve the problem ? Thanks for your help.Topic: Extended Support
Hi there,
I have bought a license for an Enfold Template from Envato, ThemeForest with purchase code
99e9d7d8-5e0c-42b5-85fe-8a58df7add3f
and extended support, when I tried to register my email I misstyped it and haven’t been able to register the correct one.
Please let me know how to fix this to access the extended support I have bought.Thank you
Sandra Williams
(Email address hidden if logged out)Hi there,
We’ve got two websites now where, after adding Google Captcha V3, we get this error when testing the contact form in Enfold:
Token to validate form already expired.
Form could not be submitted. Please reload page and try again.
Transient to verify form was missing or expired.We’ve tried:
1. Clearing and disabling cache
2. Updating all plugins
3. Updating Enfold to latest version
4. Re-saving the captcha keys
5. Assigning new captcha keys
6. Switching to Captcha V2 onlyIf we switch the form’s security to use the Enfold numerical captcha, that works. However neither Captcha V2 or V3 will work.
Please kindly advise?
Thanks
EricI have a site with enfold trying to update. I just purchased a renewal at themeforest but the license code it gave me is same as my old one.
Topic: License
Hi,
i am using your theme a long time. But still have one question, the sample images that you used in the demo pages .. can i use it as well or do i need a special license?E.g. the images from the slider https://kriesi.at/themes/enfold-gym/
Hi,
I updated the Enfold theme today, did some color changes to the layout and now all my pages are stuck on loading icon.I deactivated all the plugins, didn’t help. I upped my php memory and tried to use older or newer versions, didn’t work.
I’m not skilled with building a website and honestly can’t think of anything more to do. Could you please help me?
Hi, I waited for Enfold 7.1 to raise this as I thought it might be a bug.
I want to add links to Mastodon and BlueSky from my site. I have added an SVG Iconset containing the two icons in the theme settings and these work fine for Pages and Posts. I can add them fine as icons.
I can’t however use these new icons under Social Profiles. I have tried everything to get them to show up and think I have read all the documentation and support pages but nothing seems to work.
Any help and advice please?
Thank you
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