Viewing 30 results - 2,671 through 2,700 (of 243,763 total)
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  • #1479420

    In reply to: Demo not actived

    Hi,
    The login is not admin so we can not see any of the settings.
    Try going to the theme settings and ensure that the “frontpage” is set and that the “blog” is not set, sometimes the same page is in both fields causing the error.
    Enfold Support 4019

    Best regards,
    Mike

    #1479415
    Dana2225
    Participant

    I have used the Enfold theme since 2017. I created the website within a Child Theme. About a week ago, we stopped being able to log in to the website dashboard. Instead, I received a message stating that my website had a critical error. After calling BlueHost, they said the problem was that the Enfold theme was “broken”. They had to disable/remove the Enfold theme so my site would work again. All my pages seem accessible in the dashboard; however, the website only displays the Blog page. I believe they deleted Enfold from my account. Please help me get my site back up and running correctly.

    This is what I see on my dashboard under themes:

    Broken Themes
    The following themes are installed but incomplete.

    Name Description
    Enfold Child The parent theme is missing. Please install the “enfold” parent theme.

    Hi there

    In the meantime, we have noticed that this effect occurs on all our customer websites since the update to Enfold 7.0.
    We need a solution as soon as possible, as resetting ReCaptcha to v1 is not a long-term alternative.

    Thank you very much
    MIke

    #1479408

    Hey Alex ,

    Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If you haven’t registered your theme license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    Hey kasiaforest,

    Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    #1479405

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    #1479403

    In reply to: Issues after update

    Hi,

    Thanks for the update. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    kasiaforest
    Participant

    Dear Support Team,

    I’m writing to report a critical issue I’m encountering with the slider element on the homepage of our online shop, Lucynashinaya. We are currently using your Enfold – Responsive Multi-Purpose Theme template.

    The problem is that the slider is failing to initialise correctly after the page loads. It simply doesn’t start functioning as expected. I’ve spent a significant amount of time troubleshooting this on my end, and unfortunately, I haven’t been able to resolve the issue.

    This is a crucial element for showcasing our products on the homepage, and its current state is negatively impacting the user experience and potentially our sales.

    I also understand from the template’s update history that there haven’t been any recent updates. While I appreciate the initial design, the lack of ongoing maintenance and support for critical components like this is concerning.

    Could you please investigate this issue urgently? I would appreciate any guidance or a solution you can provide to get the slider working correctly. Please let me know what information you require from my end to assist with your investigation.

    Thank you for your time and attention to this matter.

    Kasia

    Alex
    Guest

    Hi,
    We´re having massive issues with the following website using Enfold.
    Will buying a new 2025 based version solve these problems?
    Behavior is different in all web browsers. Mainly the structure, loading the website the first, second or third time, displays wrong, background, order, colors… after refreshing the website 3-4 times content is displayed correctly.

    Current Version: 4.7.5
    No further updates available

    Thanks in Advance,
    Alex

    #1479375
    Munford
    Participant

    HI

    I have a site that is almost built and just now am seeing that the images in my portfolio grids are not showing in the grid, but they seem to load and then disappear. I have cleared the css minification. I can’t see the problem on the backend and have checked settings. Can you take a look?

    UPDATE – I fixed this by adding this:

    .js_active .grid-image {
      opacity: 1;
    }

    but I don’t understand why i needed to add that since the images looked fine before?

    Now I am seeing the images but they are getting cropped at the bottom, covered by the title. This was not how they were yesterday. Can you take a look at that? I need the whole images to show with the title and excerpt underneath.
    seems ok on firefox but first loads cropped? https://imgur.com/ErS9LDK (correct)
    chrome: https://imgur.com/Hj8whSR (cropped on the bottom)

    UPDATE: The only thing I added yesterday was a cookie bot banner which seems to be cropping the images on chrome and safari browser. When I disable it, the images are fine. Is there a way to fix this and still use cookiebot? If I disable the cookiebot banner, the icon is still there with the info in lower left on some pages – do I need that for compliance. Is there a way to link the cookiebot settings thru the enfold popup info box or is it ok as it is? I am using the enfold banner and it seems to be ok and the images are not cropped. (I found that some cookiebot banner settings make it so the video background doesn’t load on the front page.) What are the best practices here?

    Also :
    The thumbnails on the grid seem to load slowly, like the files are too big (these are 300×300). Is there a way to fix this?
    On the page listed below, I have the sorting options turned on, but I am not seeing them (there is the space there where they should be). Can you take a look?

    thanks
    Nancy

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    mediaapps
    Participant

    Is there a noindex nofollow for a page setting in the Enfold theme?

    Sometimes I publish pages so my collaborators can see them but I do not want them to be indexed by search engines. Is there a setting within the Enfold theme itself for this or is it a WordPress setting?

    #1479366

    Hi Rikard,

    Did you have a chance to read my message above. Can you please help me to get my search icon back to the way it was before upgrading to Enfold 7.1, with a white search icon with grey text in the search box? I want to correct this issue without custom css. Thank you.

    #1479357

    Hi janssen-media,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1479355

    Topic: Demo not actived

    in forum Enfold
    SandraMarino
    Participant

    Hello,
    I’ve installed Enfold and activate the demo Parallax but the home page and all the website doesn’t look like the demo… Could you help me to change the setting or resolve the problem ? Thanks for your help.

    #1479342
    Sandra Williams
    Guest

    Hi there,

    I have bought a license for an Enfold Template from Envato, ThemeForest with purchase code
    99e9d7d8-5e0c-42b5-85fe-8a58df7add3f
    and extended support, when I tried to register my email I misstyped it and haven’t been able to register the correct one.
    Please let me know how to fix this to access the extended support I have bought.

    Thank you

    Sandra Williams
    (Email address hidden if logged out)

    engage24
    Participant

    Hi there,

    We’ve got two websites now where, after adding Google Captcha V3, we get this error when testing the contact form in Enfold:

    Token to validate form already expired.
    Form could not be submitted. Please reload page and try again.
    Transient to verify form was missing or expired.

    We’ve tried:
    1. Clearing and disabling cache
    2. Updating all plugins
    3. Updating Enfold to latest version
    4. Re-saving the captcha keys
    5. Assigning new captcha keys
    6. Switching to Captcha V2 only

    If we switch the form’s security to use the Enfold numerical captcha, that works. However neither Captcha V2 or V3 will work.

    Please kindly advise?

    Thanks
    Eric

    #1479328

    Hi,

    Thanks for the update. If you have further questions which are not on the original topic, then please open a new thread.

    Best regards,
    Rikard

    Hi,

    Thank you for the link.

    Please replace the css code with this:

    #top #wrap_all #main #barra-1 {
        border-top: 2px solid #56267a;
    }

    Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.

    Best regards,
    Ismael

    #1479312

    Hey Luigi,

    Thank you for the inquiry.

    This should be handled by the theme. Have you tried toggling the Enfold > Performance > File Compression settings? You can also manually delete the old scripts and stylesheets in the wp-content/uploads/dynamic_avia folder if the scheduled event continues to fail. Please make sure to create a backup before proceeding.

    Best regards,
    Ismael

    #1479309

    Hi,

    Try to wrap the css modification inside this css media query so that it won’t affect the mobile view.

    @media only screen and (min-width: 768px) {
    /* Add your Desktop Styles here */
    
    }

    And to be able to target specific elements in the page, try to apply a unique ID or class names to them.

    https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Have you tried to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css? Please provide the URL of the page containing the color section so we can check it.

    Best regards,
    Ismael

    #1479300

    Hey Bryan,

    Thank you for the inquiry.

    You don’t need to purchase a license renewal for the theme, only for the support license. You can use the current purchase code to generate a personal or private token, then use it to update the theme. Please check the documentation below.

    https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    If the site contains a very old version of theme, 5 or older, you will have to update it manually via FTP.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    #1479294

    Hey Carsten,

    Thank you for the inquiry.

    You can try the following css code, but it might affect the display of the background image with the text:

    .avia-icongrid-flipbox .av-icon-cell-item article {
        min-height: 300px;
    }
    
    .avia-icongrid-flipbox .av-icon-cell-item .avia-icongrid-flipback {
        min-height: 300px;
    }

    If you need to apply this to a specific flipbox element, this should help: https://kriesi.at/documentation/enfold/add-custom-css

    Best regards,
    Ismael

    #1479293

    In reply to: Icon Grid Flipbox

    Hi,

    This seems to be working correctly on our end. Try to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect. If it’s still not working, please create a test page, then provide the URL in the private field.

    Best regards,
    Ismael

    #1479292

    In reply to: CLS on Home Page

    Hey tsays,

    Thank you for the inquiry.

    Based on the Pagespeed Insights dev report, these are our recommendations.

    — Enable image lazy loading. This can be done by enabling the Enfold > Performance > Responsive Images and Lazy Loading > Lazy Loading option.

    — Disable the animation for the element containing the “Award-Winning Public Relations for Emerging Industries and Ambitious Brands” text. This should improve the CLS and LCP scores.

    — Test different compression or minification plugins, or use the default options in the theme.

    — The initial server response time is not ideal — upgrading the server should help.

    — Reduce the size of the images further and make sure they are compressed.

    — Install a cache plugin if you haven’t done so.

    Best regards,
    Ismael

    #1479290

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1479287

    In reply to: GALLERY BORDER

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Bryan
    Guest

    I have a site with enfold trying to update. I just purchased a renewal at themeforest but the license code it gave me is same as my old one.

    #1479283

    Hey kxoxorr,
    Try disabling your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable your Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and disable any caching plugin and then clear your browser cache and check.

    Best regards,
    Mike

Viewing 30 results - 2,671 through 2,700 (of 243,763 total)