Page 6 – Support | Kriesi.at – Premium WordPress Themes

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 8, 2025 at 4:30 pm #1492260

In reply to: Troubles changing the default Special Heading font on my homepage

Hey Angelo,

Did you import the new font that you are looking to use? If not, then your CSS won’t work. Please check the documentation here: https://kriesi.at/documentation/enfold/typography/

Best regards,
Rikard

December 8, 2025 at 1:50 pm #1492254

In reply to: Layout Dimension problem

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 8, 2025 at 1:49 pm #1492252

In reply to: Theme issue

Hey zander,

Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

December 7, 2025 at 6:38 pm #1492226

Topic: Troubles changing the default Special Heading font on my homepage

in forum Enfold

mistermagoo8691

Participant

My website is using the Roboto font. I have selected it in Theme Options\General Styling\Fonts:
font settings.

I want to use another font, “Josefin Sans” on the main special heading only of my homepage.
Please note: they are both Google Webkit fonts.

This below is the CSS I used. I followed the instructions I found in the documentation.. You can find this CSS section at the end of my style.css file.

#top .titolo_homepage h1.av-special-heading-tag {
    font-family: 'Josefin Sans', sans-serif !important;
    letter-spacing: -2px;
}

#top .titolo_homepage .av-subheading p {
    font-family: 'Josefin Sans', sans-serif !important;
    letter-spacing: -2px;
    margin-top: -10px !important;
}

Please note: in “Performance,” I disabled CCS compression. I always clear the cache every time I test it, I am always using Incognito mode for my tests.

ON DESKTOP:
1) on desktop, when I open the page for the first time and haven’t yet accepted cookies, I see a normal sans serif font.
on desktop before cookies

After accepting cookies, if I refresh the page, I will finally see the font I chose, Josefin Sans (it is especially recognizable by its very large N).
on desktop after cookies

I should see it also before the cookies. In fact, if I select Josefin Sans in General Styling/Fonts/Headings, I see Josefin Sans also before cookies…

ON MOBILE:
1) Whatever browser I use (Chrome, Safari, Brave, Edge), I still see the default sans serif font, not Josefin sans. Both before and after cookies, both in normal mode and incognito mode.

2) please note: on PC, If I activate the Chrome developer’s mode and switch to “mobile,” I do see Josefin Sans!
on PC in Developers mode

So weird…

This topic was modified 4 weeks ago by mistermagoo8691.
This topic was modified 4 weeks ago by mistermagoo8691.

December 7, 2025 at 10:25 am #1492219

In reply to: Text excerpt not showing

Hi,

Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 6, 2025 at 4:26 pm #1492208

In reply to: Enfold Contact form is not shown correctly on mobile screen

Hey Nihru,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.avia_ajax_form p {
  width: 90%;
}
}

I’m not sure which text/font you are looking to change, please try to explain that a bit further.

Best regards,
Rikard

December 6, 2025 at 4:22 pm #1492207

In reply to: AI SUMMARIZE

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 6, 2025 at 4:21 pm #1492206

In reply to: Info Tema e Plugins Availability

Hey Elisa,

Thanks for reaching out to us. We haven’t tested Enfold with any of the plugins that you are listing unfortunately, but I doubt that you should have any conflicts running them. Note that the theme has an element for MailChimp signup, if that should be of use to you.

Best regards,
Rikard

December 6, 2025 at 9:05 am #1492195

In reply to: Scroll to Top – Element

Hi,
Glad that Guenni007 could help, thanks Guenni007, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

December 6, 2025 at 9:03 am #1492194

In reply to: Icon Title on Hover

Hi,
Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

December 5, 2025 at 9:46 pm #1492188

In reply to: Recommendation for Infobox / PopUp that works with Enfold and scroll-up feature.

Hi,
Glad that we could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

December 5, 2025 at 7:52 pm #1492187

Topic: Enfold Contact form is not shown correctly on mobile screen

in forum Enfold

Nihru

Participant

Dear Team, the Enfold contact form isn’t displaying correctly on my phone. The fonts are displayed irregularly, the background color has disappeared, and the individual fields are too long. The problem is on both sites (please see the links in the private content)

I’ve cleared the cache several times on the desktop version and also on my phone, clearing the cache for both Safari and Google Chrome.

I’ve tried several CSS Codes I’ve found in the forum. No one worked.

Could you please help me?

Thank you so much!

December 5, 2025 at 4:03 pm #1492180

In reply to: Problems to load the theme editor since update with wordpress 6.9

Hi,

If you are not running the latest version of the theme, then please update to that. https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

December 5, 2025 at 4:01 pm #1492178

In reply to: AI SUMMARIZE

Hi,

The link you posted is using the default WordPress Gutenberg editor, it has nothing to do with Enfold. If you want to follow what the guide is saying, then you would have to use the default WordPress editor.

Best regards,
Rikard

December 5, 2025 at 1:37 pm #1492174

In reply to: Mobile Header Flashes White During Scroll

Guenni007

Participant

try :

@media only screen and (max-width: 989px) {
    #top .header_bg {
        background-color: var(--enfold-header-color-bg) !important;
    }
}

adjust media-query width to your needs

December 5, 2025 at 11:17 am #1492171

In reply to: Last update released is still 7.1.3

Hi,
Glad that Yigit could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

December 5, 2025 at 11:16 am #1492170

In reply to: Last update released is still 7.1.3

Yigit

Hey,

Enfold was on sale during Black Friday/Cyber Monday week. The update notification was sent when we set the price back to the regular one.

We haven’t released Enfold 7.1.4 yet.

Best regards,
Yigit

December 5, 2025 at 11:16 am #1492169

In reply to: Altering Images on Masonry Gallery

Hi,
Glad that Ismail and Guenni007 could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

December 5, 2025 at 10:55 am #1492167

Topic: Mobile Header Flashes White During Scroll

in forum Enfold

Tim

Participant

Hi,

I’m experiencing an issue with the Enfold theme on mobile/small screens:
When the hamburger menu is active, the top header area briefly flashes white when I start scrolling down. After this quick flash, it fades back to the intended header background color.

The issue occurs consistently on my own website, but to make sure it wasn’t caused by a local customization, I tested it on several official Enfold demos as well. The same white flash appears in the Enfold Knowledgebase Demo, so the bug seems to affect Enfold’s default configuration too.

It happens only on narrow/mobile viewports and only at the moment when the page first starts scrolling. The header appears to transition through a white state before applying its final background color.

Could you please take a look or let me know if there’s a known fix?

Thanks!

December 5, 2025 at 10:02 am #1492164

In reply to: AI SUMMARIZE

sitibus

Participant

yes I understand, but I think it’s a problem of enfold, because with elementor instead of enfold it works correctly

December 5, 2025 at 10:02 am #1492163

In reply to: Altering Images on Masonry Gallery

Guenni007

Participant

on your ngg page the content is limited to 1140px – enfold uses on that container a padding: 0 50px

so try:

.page-id-1562 #section-width .container {
  max-width: 1240px;
}

btw. enfold version looks better – because images are not cropped.

December 5, 2025 at 9:57 am #1492162

Topic: Info Tema e Plugins Availability

in forum Pre Sale Questions

Elisa

Guest

Dear Enfold Theme Support,
I have used your theme in the past. I am considering building my next project’s website with the Enfold theme. I kindly ask for information about the supported plugins. My project is for a hotel website, where reservations will be made through Airbnb, so for now I don’t need an internal booking plugin, but I will in the future. I would need to install the following plugins:

– WP Reviews Slider (a plugin that collects Airbnb reviews)
– WP User Frontend (or similar, Member Press, Ultimate Member) I need to have a dedicated area for employees where they can create a personal page with downloadable PDF documents.
– Fluent CRM or MailChimp (email automation system)

Does your theme support these plugins or similar ones?
Thank you in advance for your time.
Best regards,
Elisa

December 5, 2025 at 9:55 am #1492161

Topic: Last update released is still 7.1.3

in forum Enfold

newmediologo

Participant

Hi.. Envato have released an update for Enfold but the version in the update is still 7.1.3..

December 4, 2025 at 9:40 pm #1492139

In reply to: Mobile Menue Links not working when double ID

Hey ti2media,
HTML requires at all IDs are unique, this is not a Enfold limitation. To solve your issue you need to create unique IDs for mobile and then create a different menu for mobile with those IDs. In the theme settings you can choose a different menu for mobile devices: Enfold > Main Menu > General > Alternate Menu For Mobile

Best regards,
Mike

December 4, 2025 at 9:18 pm #1492138

In reply to: Contactform Issue on mobile