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Hi guys,
I hope you’re well.
I’m having an issue with the Enfold contact form across several websites I own. The forms were working fine previously, but have recently stopped sending emails without any changes on my side.
A few details:
* All sites are running the **latest version of WordPress**
* The **Enfold theme is updated** to the latest version
* I’ve double-checked the **admin email addresses** and settings
* The contact forms **used to work**, and then suddenly stopped
* I installed **Contact Form 7** as a test and its emails are sending and being received in my Gmail inbox without any issuesI’ve gone through the documentation you recommend regarding email delivery and contact forms, but I still haven’t been able to get the built-in Enfold contact form working again.
Could you please advise
Many thanks in advance for your help.
Kind regards,
AndrewExpired key number:
b7ac163e-cf03-4000-aa4d-a6dc4a6bfc00We need to renew our expired key and purchase an Enfold theme update. The login credentials for our Themeforest account are associated with a former employee’s email address. Therefore we cannot login or reset our login on the Themeforest website.
Can you please look at my site and see why both forms are not working now. When you hit Submit, they dont’ do anything. I have many websites that use Enfold and have form issues a lot. Hopefully you can find a solution here so I don’t lose any clients because this is how people contact them. And if it doesn’t work, there’s no point of the website. Please help.
Topic: neue Support Lizenz
Guten Tag
Heute habe ich einen neue 6-monatige Support Lizenz erworben:
Item ID Qty Description Amount
4519990 1 Enfold – Responsive Multi-Purpose Theme – 6 months renewed
support
$41.13
Invoice Total: USD $41.13
Paid via PayPalUnter meinem Profil https://kriesi.at/support/profile/philippkellerhals/ kann ich jedoch kein neues Support Ticket aufgeben.
Wie kann ich meine neue Lizenz nutzen, um ein Support-Ticket für die Webseite https://kellerhalsconsulting.com/ zu eröffnen?
Vielen Dank!
Freundliche Grüsse
Philipp KellerhalsTopic: Text over Fullscreen slider
Hi, how can i realize something like this in Enfold?
I tried iz withe the Fullscreen Slider but there ist no possibility to place text over the slider element.
Thanks in advance.Hello
I have adopted a website and it currently runs enfold 4.0.7 and when updated wordpress it crashed. Therefore I understand I need to purchase updated version. However I have a few questions so I can chose the right one (modern vs classic).
1. How do i know if the current version of enfold I currently have is classic or modern (does not say in theme details)?
2. As I am a not a professional web designer, is it seamless to go from the 4.0.7 version to the latest version (7.0+)?
3. What is the difference between enfold classic and modern?
4. Considering I am wanting to go from my version 4.0.7 to latest version, which do you recommend classic or modern?
5. If I purchase modern, does it still support classic (if that is what my current website is)?
6. Will I need to create a new child theme after buying updated enfold theme?For reference, if you need to see my website to determine classic or modern – it is http://www.jaunaviltis.lt
thank you for your time to answer these questions
Mark
Topic: Installation failure
Hi,
I´ve downloaded the installable file enfold.zip as well as the “installable WordPress file only”. Both of them can´t be installed.
This is the message:Das Theme wird von der hochgeladenen Datei enfold.zip installiert
Entpacken des Pakets …
Die Datei konnte nicht kopiert werden. enfold/config-layerslider/LayerSlider/assets/static/codemirror/addon/dialog/dialog.cssTopic: Portfolio Navigation
Hello!
How can I extract the next/previous portfolio navigation from the slider in Enfold’s portfolio items and position it separately at a custom location on the single portfolio entry page?
Right now I have two arrows in the Slider, one for the Slider itself, and one for the Portfolios.Thanks for helping.
Topic: enfold
Good morning!
Over a period of time i have bought 3 licenses enfold theme for different sites i manage. Now i want them to update automaticly in wordpress so they are save. I have made a token and i can use this is one of my sites.
Question, can i use this one token for the other two licenses also?
Hi,
I’m currently creating a number of pages that require tables, with variations across roughly 80 pages. I’ve been using the Enfold Table element, which looks good, but each entry needs to be added manually.
I have all of the table data in a PDF document, and it would be much quicker if I could copy the whole table content (with tabs) and paste it into Enfold so it formats everything automatically.
Is there a way to do this to speed up content population, or do I need to copy each individual value from the source PDF and paste it into the Enfold table fields separately?
Any advice on the most efficient approach would be much appreciated.
Thanks,
Really strange:
Whereever I write “Kontakt” in a textblock, it appears in frontend as “Kontakt1”.
I’ve no clue where the “1” comes from.It’s on this page https://www.buergerforum-rol.de/themen-koepfe/gesellschaft-burgernaehe/ besides one of the pictures “Hannes Moser”, for example.
Hello Enfold Support,
I have noticed that some pages on my website are displaying broken layouts. On top of the pages, I see the following error message:
data-av_svg_icon=”search” data-av_iconset=”svg_entypo-fontello”
I have attached screenshots showing the issue for your reference.
Here are some of the links where I am seeing this problem:
https://www.banglabook.org/category/bangladeshi-writers/muhammed-zafar-iqbal/
https://www.banglabook.org/category/bangladeshi-writers/qazi-anowar-hossain/
https://www.banglabook.org/category/indian-writers/sunil-gangopadhay/
https://www.banglabook.org/category/indian-writers/shirshendu-mukhopadhyay-indian-writers/
I found this issue today, and there may be more pages affected. Could you please help me identify the cause and suggest a fix?
Thank you for your support!
Best regards,
BdfuelAfter updating PHP from 7.4 to 8.3 and having latest wordpress version (6.9) enfold version and last Woocommerce version, my website crashes.
Fatal error: Allowed memory size of 134217728 bytes exhaustedDeactivating Woocommerce (by changing the plugin folder name) all works well.
As soon as I switch to a “standard wordpress” template, everything works with woocommerce activated.Did ALL the woocommerce maintenance tools, nothing worked.
No way to make it work again even by going back to previous PHP versions.
Only way to stay with enfold theme is to switch off woocommerce.
Thank you for your help.Hi Gunter & team,
We have hit a reproducible issue that we can’t find the root cause of that we would like your help with as it seems directly related to one specific Enfold ALB element. I’ll try and explain as clearly as I can and we have a staging site setup for you to test it with.
If we choose to use a page as the Footer (and keep the socket) then we can see the issue. We have two pages on the staging site to be used as the footer:
1. “Footer” – this is using standard columns and works perfectly.
2. “Footer Grid Row” – this is using the Grid Row element and this is when the issue occurs. Switching the Enfold settings to use the “Footer” page instead of the one with the Grid Row resolves the issue. Switching it back and the issue occurs again.The issue ONLY occurs on mobile – you won’t see it on a desktop browser when in responsive design mode. You will need to test on a mobile. We have tested it on 3 different iPhones – all different models and all running different versions of Safari. Please test it on a mobile phone, logged out of the site, using Safari to see the issue.
The issue is that when you load a page and try to swipe to scroll, the page appears to be “sticky” and doesn’t actually scroll. Eventually after a few tries it might work, but it takes multiple swipes and sometimes never scrolls at all. All pages on the site are affected by it, and it occurs ONLY if the footer pages is designed using the Grid Row element. If you remove the Grid Row or switch the footer to be a different page not containing a grid row element, the issue goes away.
The odd thing is we have used grid rows in footers for other sites without issue. But with this site we are unable to due to this issue.
I hope that makes sense, it’s a little hard to describe. Please see private for staging site.
Thanks, look forward to seeing what you think.
Regards,
Tim
Topic: New Enfold Demos
Hello Enfold Support Team,
I hope you’re well.
I’m soon to be launching a new website, https://envialab.com/, where I create and sell custom demo designs specifically for Enfold users. Before moving forward further, I wanted to confirm that the way this is implemented is fully compliant with Enfold’s licensing terms.
To clearly explain how it works:
* Customers must already own or purchase a valid Enfold license
* I am not reselling, bundling, or redistributing the Enfold theme
* Each demo design is delivered via a custom demo import plugin created by us
* The plugin is used only to import layout data, demo content, and Enfold-compatible configurations
* No Enfold core theme files are included or redistributed within the plugin
* The plugin requires Enfold to already be installed and activated by the customer
* All support will be handled by usThe intention is to provide professionally designed demos that Enfold users can import easily, while fully respecting Enfold’s intellectual property and licensing model.
Could you please confirm:
1. Whether selling Enfold demo designs delivered via a custom demo import plugin is permitted under your terms
2. Whether there are any restrictions, best practices, or required disclaimers you would recommend
3. If there are any elements that should be avoided to remain fully compliantI want to ensure everything is handled correctly and in line with Enfold’s policies from the start.
Thank you very much for your time and guidance.
Kind regards,
Lee
EnviaLab

