Hey José,
Please send us the new purchase code and we will send you the older Enfold versions once we validate your purchase.
I’d probably try updating the PHP version and then updating WordPress, Enfold, and plugins via FTP or in your case, by overwriting the files manually.
Best regards,
Yigit
Hello Enfold-Team,
we have a background video embedded at the top of the section on our site https://www.econsor.de/, but we don’t want it to load on mobile, so I enabled the option to hide the video.
The problem is that the video is loading in the background and that is not good for page speed.
Do you maybe have an idea so we can stop the video from loading on mobile completely?
Best regards
Maurice Schuster
Hi Buddy,
I’m glad that Mike could help you :)
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hi Daniela,
1. Your code is correct but it’s not being fetched in the frontend, please go to Enfold > Performance, then disable CSS file merging and compression and Javascript file merging and compression.
2. Please try to add this CSS code:
#top #header_main #menu-item-shop .cart_dropdown_link {
font-size: 25px;
}
Default Size is 15px.
Hope this helps.
Best regards,
Nikko
Hi jamesbarrell,
I’m glad that Mike could help you :)
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hi Zack,
The reason why it’s not showing the same font is because the Prata font was not imported to the staging site.
Please add the Prata font in Enfold > Import/Export > Custom Font Manager.
Hope it helps.
Best regards,
Nikko
the accounts I sent you, the usernames and passwords are all working, so probably if you can’t log in it’s because trying to do it from a different position than usual the system blocks access
I tried several times to download the enfold .zip file from the themeforest site but the file that is downloaded does not contain any enfold.zip file inside
at this point I hope you can send me a working .zip file or you can download the correct file on my hosting.
I await news thanks
Hello,
I need help with the following issues:
1) I want to remove the circle from the active tab in the main menu header and instead show a different colour on hover and when it is clicked (the same as it is used/shown in the mobile view, a lighter orange colour than the default colour)
2) I want to reduce the size of the mega menu (“Triest” and “Crete” under Hiking retreats and trips; and also the font size – I found some older codes for quick CSS but they do not work anymore since I have the latest version of Enfold installed)
3) On the first page with the transparent header, I want to show the mega menu title fonts also in white (without the red background)
4) With which code can I keep the different font colours/font styles in my headers? The layout partly broke since I have installed the latest Version of Enfold; example: like in hiking retreas & trips; & trips is in orange colour (this styling was used on most of my pages, but when I now go into the pages it shows the red warnings that layout will break with the old codes – in some pages I just took another heading to be able to show it but now it is only orange and not in two colours/font styles; like the heading currently in hiking-retreats-trips/crete/: I would like Crete Hiking Retreat in brown and the date in orange colour)
Thanks!
Hi Beat,
I have checked it again and it seems the code is working but the CSS forces images to use 100% width, that’s why it doesn’t look like it’s working.
Please add this CSS code in Enfold > General Styling > Quick CSS:
#top .big-preview img {
width: auto;
}
Best regards,
Nikko
Hey jamesbarrell,
Thank you for the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (min-width: 780px) and (max-width: 1366px) {
#header #header_main .main_menu {
width: unset;
left: unset;
transform: unset;
}
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
Thanks for the login, I see that you are using v5.4 that uses the Token.
I tried setting your homepage in the theme options and found that you have “mixed content” errors because your
WordPress ▸ Settings ▸ General ▸ Site Address
WordPress ▸ Settings ▸ General ▸ WordPress Address
are both using http instead of https

I tried to correct but now I’m getting the error ERR_TOO_MANY_REDIRECTS please try clearing your server cache and your browser cache and then check again. If you are using a CDN please clear that cache also.
Best regards,
Mike
Hi Beat,
I apologize, you are correct, it should be entry_with_sidebar not entry_without_sidebar:
function enfold_customization_modify_thumb_size( $size ) {
$size['entry_with_sidebar'] = array('width'=>845, 'height'=>321);
return $size;
}
add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
Best regards,
Nikko
Hi
I’m trying to update a really outdated website using the Enfold theme (currently running 3.1..1 version; aprox 6 years ago), running php version 5.3 and wordpress 4..4. Could you advise me the best way to do this ? The problem is the compatability among wordpress, your theme, old plugins and php version. My customer bought a new Enfold licence a few days ago but , obviously ,while updating the site crashes. (we have a backup :-))
Would it be a good (but tedious) idea to first install gradually older wordpress and Enfold theme versions, updating the php version accordingly from 5.3 to 7.0 to 7.4 / 8.0 so to take care of compatability .
If so, could you provide us older Enfold theme versions ?
Thx a lot
José
Hi stevewroche,
I’m glad that we could help you :)
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hey Kelly,
Thank you for the inquiry.
It seems to be a styling or css issue. Please try to add this css code to make the event content visible.
.tribe-events-single>.tribe_events {
display: flex;
flex-wrap: wrap;
overflow: visible;
}
You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect.
Best regards,
Ismael
Synergica srlGuest
Hello, I can’t contact you with a support ticket because my license has expired on July 22nd 2022, and i really don’t understand why. IIs it valid for only 6 monthes?? If it is like this, I think it’s really ridiculous. Can you check please:
Licensee: Synergica srl
Item Title: Enfold – Responsive Multi-Purpose Theme
Item URL: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Item ID: 4519990
Item Purchase Code: 124a733e-2e8c-4277-957a-899b1d0e0f1a
Purchase Date: 2022-01-20 14:37:32 UTC
We use Enfold since almost 2 year and we are happy with it. I had a question about the menu:
is it possible, in the standard desktop menu, to make the sublevel menu items open with click instead of with hover effect? For example, I would like to click on the first level item and then the curtain opens where it shows the second level items. Until now I’ve always seen the possibility to do it with hover and never with click. Also on the forum I did not find an answer to this question, despite the fact that other people asked.
Hi,
Thank you for the update.
Did you install a compression or cache plugin? Please disable the plugins temporarily, then toggle or temporarily disable the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets. Let us know if this helps.
Best regards,
Ismael
Hi,
Thank you for the update.
An internal server error occurs whenever we try to send the contact form. Please try to temporarily disable the Enfold > Performance > File Compression settings to regenerate the scripts, then purge the cache. If the issue persists, please provide the login details in the private field.
Best regards,
Ismael
Hi lfs360,
Yes, it’s possible, please try to add this CSS code in Enfold > General Styling > Quick CSS:
#top .avia-slideshow {
overflow: visible;
}
#top .avia-slideshow .avia-slideshow-arrows .prev-slide {
transform: translateX(-100px);
}
#top .avia-slideshow .avia-slideshow-arrows .next-slide {
transform: translateX(100px);
}
Best regards,
Nikko
Hi Diana,
Please try to go to Enfold > General Styling > Typography, then enable the Heading Size (h1, h2, etc) then set the Font Weight.
Hope it helps.
Best regards,
Nikko
Hi Beat,
Please add this code in functions.php of your child theme, if you don’t have a child theme then you can use the plugin called WPCode to insert this code snippet:
function enfold_customization_modify_thumb_size( $size ) {
$size['entry_without_sidebar'] = array('width'=>845, 'height'=>321);
return $size;
}
add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
Just replace the height and width value, then re-upload your image.
Hope it helps.
Best regards,
Nikko
Hi BenjaminSpeedtsberg,
Once you have added the font in Custom Font Manager, you can set it to use globally in Enfold > General Styling > Fonts > Font For Your Body Text
Hope it helps.
Best regards,
Nikko
Hi tcampaner,
Please do the following:
1. Edit the heading, then go to Advanced > Developer Settings > Custom ID Attribute, then put hero-title
2. If the font you want to use is already included (selected as Heading font, Body text or selected in Advanced Styling) then proceed to step 3.
Otherwise, you can use some plugins that will include the font.
3. Go to Enfold > General Styling > Quick CSS, and add this CSS code:
#top #hero-title {
font-family: 'myfont', Helvetica, Arial, sans-serif;
}
replace myfont with the name of the font you want to use.
Hope it helps.
Best regards,
Nikko
Hi sjahan,
I tried the code you posted and it still works on the latest versions of Enfold.
Can you give us temporary admin access? so we can try to check further, or atleast provide a staging site, so we can try to debug the said issue.
Best regards,
Nikko
Hi Ivan,
I’m glad that Mike could help you :)
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hi Maggie,
Please try to add this CSS code in Enfold > General Styling > Quick CSS:
@media only screen and (max-width:767px) {
#header_main .inner-container {
display: flex;
flex-direction: column-reverse;
}
.responsive #top .logo {
width: 100%;
}
.responsive #top .logo img {
margin: 0 auto;
}
.responsive #top #wrap_all .main_menu {
position: static;
}
.responsive #top #wrap_all .main_menu {
position: static;
display: flex;
justify-content: flex-end;
}
}
Hope it helps.
Best regards,
Nikko
Hi Thibaut,
Thanks for contacting us!
And yes, we only offer the support forum for our support.
As for “I need the license key for the LayerSlider plugin, which is integrated into the Theme”
What you get from Enfold is a bundled version of Layerslider which does not include a license.
You will have to purchase layerslider separately in order to access its premium features.
Please see our documentation for further details: https://kriesi.at/documentation/enfold/advanced-layerslider/
Best regards,
Nikko
Hi Stilecatalini,
Thanks as well for using Enfold and for your patience.
Have a great day!
Best regards,
Nikko
Hi sofiadadci,
I’m glad that we could help you :)
I believe the issue may just be due to caching and was fixed when caching expired and fetched new scripts and css.
Thanks as well for using Enfold and have a great day!
Best regards,
Nikko
Hey Tia,
Thank you for the link to your site, I Enabled the Avia Layout Builder Debugger and found that you had a misplaced closing strong tag:

notice how it is after the text block closing tag, so it is outside of the element. I fixed this for you. I believe this occurred when you forgot to add the closing tag and the builder tried to auto correct, but added it in the wrong place. I’m just guessing.
I also found 8 line breaks in your code block css:

I also removed these for you.
Please check your page now.
Best regards,
Mike