Page 18 – Support | Kriesi.at – Premium WordPress Themes

Hello Rikard,
thank you for your reply. I have some concerns about updating my site. My website currently only works on PHP 7.0, and if I switch to PHP 7.1 or higher, the whole site breaks and I cannot access the WordPress dashboard.
I want to update to the latest Enfold theme version (7.1), but I am unsure if it will work properly on PHP 7.0. I am worried that if I update the theme while still on PHP 7.0, the dashboard might stop working and I will lose access.
If the new theme does not work on PHP 7.0 and the site breaks, how can I then fix it or finish the update if I cannot access the dashboard? Is there a safe way to update without risking losing access to WordPress?
Thank you very much for your guidance.

Best regards

December 10, 2025 at 7:28 pm #1492364

In reply to: How to show Instagrams posts

Hi,

Thanks for the update, we’ll close this thread then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 10, 2025 at 1:08 pm #1492355

Topic: How to show Instagrams posts

in forum Enfold

Schmidtgrafisk

Participant

Hey Enfold
My client would like to show instagram post on their site.

They want to show the 4 latest post in a row next to each other

How is that done ?
Thanks ;)

Merry Christmas

This topic was modified 2 months, 2 weeks ago by Schmidtgrafisk.

December 10, 2025 at 12:50 pm #1492354

Topic: Compatibility

in forum Pre Sale Questions

victoria

Guest

Is Enfold 100% with WP TRAVEL ENGINE PRO plugin?

December 10, 2025 at 11:21 am #1492353

In reply to: Fullscreen Slider Button

Hi,

Thanks for the update. The stylesheets on your site looks like they are being served from a CDN. Please try to temporarily deactivate file compression and activate the option to delete old CSS and JS files under Enfold->Performance, then flush any cache that might be activate, then ask the CDN to renew the resources being served.

Best regards,
Rikard

December 10, 2025 at 11:04 am #1492348

In reply to: Fullwidth Sub Menu, div sticky_placeholder problem on mobile

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 10, 2025 at 11:01 am #1492347

Topic: Polylang / Enfold incompatibility inserts custom_class=

in forum Enfold

philipe

Participant

Hi all,

We have been using Enfold with Polylang for around a year. It has worked well to translate pages from English into German and then Spanish. However it has recently been causing issues whereby the frontend layout was broken. After some investigation, it seems that during the translation process, code is inserted ‘custom_class=’ or even ‘custom_class’ in the section and column elements. This therefore stops the execution of the page rendering and requires a manual cleanup of layout elements. I note that if an element has already been assigned an ID or class, this doesn’t happen.

I have tried the following to filter the outputs, but that hasn’t worked.

Any ideas of what else I can look into, or why this might be happening?

// Prevent Polylang from modifying Enfold shortcodes during duplication
add_filter(‘pll_copy_post_metas’, ‘preserve_enfold_alb_data’, 10, 3);
function preserve_enfold_alb_data($metas, $sync, $from) {
// Remove _aviaLayoutBuilder_active from auto-sync to force manual handling
$metas = array_diff($metas, array(‘_aviaLayoutBuilder_active’));
return $metas;
}

// Clean up malformed custom_class parameters in shortcodes
add_filter(‘the_content’, ‘fix_polylang_enfold_shortcodes’, 1);
function fix_polylang_enfold_shortcodes($content) {
// Remove empty custom_class parameters from sections and columns
$content = preg_replace(‘/custom_class=[\'”]{2}/’, ”, $content);
$content = preg_replace(‘/custom_class=[\'”][\s]*[\'”]/’, ”, $content);
return $content;
}

// Clean up malformed HTML output
add_filter(‘the_content’, ‘remove_custom_class_id_from_html’, 999);
function remove_custom_class_id_from_html($content) {
// Remove id=”custom_class=” (malformed with extra equals)
$content = preg_replace(‘/\s+id=[“\’]custom_class=[“\’]?/i’, ‘ ‘, $content);

// Remove id=”custom_class” (literal value only)
$content = preg_replace(‘/\s+id=[“\’]custom_class[“\’]/i’, ‘ ‘, $content);

return $content;
}`

December 10, 2025 at 10:49 am #1492344

In reply to: Troubles changing the default Special Heading font on my homepage

mistermagoo8691

Ciao Rikard.

I read already the documentation, and I thought that you have to explicitly load fonts only in case you want to use a font that is NOT among the ones that you see in the Enfold configuration. Honestly, it is not very clear in the documentation: if I read it, I undestand that the Google fonts are “loaded already by Enfold”. See below.

From the docs:
Enfold makes it easy to have a consistent typography across the site.By default enfold comes loaded with many websafe and google fonts, for some reason if you need to use a custom font that suits your design or to comply with GDPR. With the release of Enfold 4.4 users can now upload any custom fonts or google fonts from Enfold theme options.

Ok, I’ve loaded the Josefin Sans font, and now it is working as expected :-)
Thanks for the support. I suggest to specify it in the documentation…

Bye!
A.-

This reply was modified 2 months, 2 weeks ago by mistermagoo8691.
This reply was modified 2 months, 2 weeks ago by mistermagoo8691.
This reply was modified 2 months, 2 weeks ago by mistermagoo8691.

December 10, 2025 at 8:43 am #1492337

In reply to: enfold version support

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Hey aboderc,

Thank you for the inquiry.

The automatic update in the current version (5.6.9) will no longer work, so you will have to download the latest version from your Themeforest account and upload it manually to your server via FTP. Please check the documentation below for more info.

Please make sure to create a site backup or restore point before proceeding. It’s also recommended to perform the update on a staging site and fix any issues that may arise before transferring it to the live site.

Let us know if you have more questions.

Best regards,
Ismael

December 10, 2025 at 8:40 am #1492336

In reply to: WCAG (Web Content Accessibility Guidelines)

— https://wordpress.org/plugins/search/accessibility/

Hey formvermittlung,

Thank you for the inquiry.

The theme should be fully accessible, allowing navigation using keyboards or tabbing. It also has dedicated accessibility support in Enfold > Theme Extensions > Accessibility. Please read the notes in the options panel. Some features, such as “Skip to content”, are not available by default but can be easily added using accessibility plugins like the ones listed below and element animations can be disabled if necessary.

Hope this helps.

Best regards,
Ismael

December 10, 2025 at 8:35 am #1492335

Topic: enfold version support

in forum Enfold

aboderc

Participant

Hi,

when checking enfold version in the backend I see that I’m using the latest version:

Keine Updates verfügbar. Sie verwenden die neueste Version! (5.6.9)

Die letzte erfolgreiche Prüfung war auf 2025/12/09 19:25.

But themeforest shows version 7 available.

Is version 5.6.9 still supported? If not what is the proposed update path?

Thanks,
Stefan

December 10, 2025 at 8:19 am #1492329

In reply to: Problems to load the theme editor since update with wordpress 6.9

Hi,

The problem that you are having is not reproducible, and no other Enfold users are having the same problem. The server that your site is hosted on is throwing a error, and we asked you to provide us with server logs so that we can find out why. If you cannot provide us with server error logs, then we cannot help you out further.

Best regards,
Rikard

December 10, 2025 at 8:15 am #1492327

In reply to: Bulk license

Hey Jeremiah,

You can see the available licenses here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Most customers purchase single licenses for each site.

Best regards,
Rikard

December 10, 2025 at 8:15 am #1492326

In reply to: Background image on Content Slider

Hi,

Thank you for the update.

We can’t find the corresponding css styles for the layout. Did you add the css code? Please try to toggle or temporarily disable the Enfold > Performance > File Compression settings and provide the login details in the private field so we can check further.

Best regards,
Ismael

December 10, 2025 at 5:25 am #1492317

In reply to: Enfold Version 3.8

Angelika2017

Hello Mike,
thank you for your previous answer. I have a concern about updating Enfold on my site.
Currently:
The site is running PHP 7.0, WordPress 6.4.7, and Enfold 3.8.
If I set PHP to 8.0 or higher, the site breaks completely, and I cannot access the WordPress dashboard.
PHP 7.1 and higher also make the site not work.
My plan:
I would like to update the theme to the latest Enfold version (7.1) while still on PHP 7.0.
Then I would switch to PHP 8.0 (because this is the free option provided by my host).
After switching to PHP 8.0, would I then be able to access WordPress and continue updates safely?
I want to make sure I don’t break the site while updating.
Thank you for your advice,
Best regards!

December 9, 2025 at 10:08 pm #1492312

In reply to: theme and plugins

Mike

Hey elisa,
Thank you for your question, the top issue that I see is your question about using WPBakery Page Builder, please note that Enfold has it’s own Page Builder which can not be removed and most other Page Builders will cause a conflict. So please do not use other Page Builders.
For #1 you will need to use a plugin, but we have not tested any.
For #2 & #3 we have not tested any AirBnb plugins, so you will need to check.
For #5 the structure is fine.
Sorry we were not more help, I’m sure with the right plugins and no additional Page Builders your project will work well.

Best regards,
Mike

December 9, 2025 at 6:34 pm #1492308

In reply to: spacing settings in the separator line

Hey Sonno,

Please try the following in Quick CSS under Enfold->General Styling:

.home #after_full_slider_1 {
  display: none;
}

Best regards,
Rikard

December 9, 2025 at 6:31 pm #1492307

In reply to: form: visualisation difference

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 9, 2025 at 6:29 pm #1492306

In reply to: dasholzhaus.at

Hey Silke,

The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

I’m not sure if Kriesi knows anyone at your club, but I will ask him.

Best regards,
Rikard

December 9, 2025 at 2:18 pm #1492299

Topic: spacing settings in the separator line

in forum Enfold

Sonno

Participant

Hi,

The spacing settings in the separator line don’t work in Enfold. Even with “Spacing” set to a negative value, nothing changes.
I use the spacer to separate two fullwidth sliders.
How can I reduce the top/bottom space.
Thanks!
Sonno

December 9, 2025 at 1:41 pm #1492296

Topic: dasholzhaus.at

in forum Pre Sale Questions

Silke Müller

Guest

Hallo Kriesi,

wir haben bei unserer Vereinsseite http://www.dasholzhaus.at dein enfold theme. Bist du mir jemanden vom HolzHaus Gründer:innen befreudet? Ben vielleicht?
Wir möchten unser php am Server updaten und unsere Themeversion ist so alt das das wahrscheinlich zu Problemen führen wird. Magst du mir mal schreiben, was es für Upadate möglchkeiten gäbe? Viele Grüße Silke

December 9, 2025 at 12:43 pm #1492295

Topic: theme and plugins

in forum Pre Sale Questions

elisa

Guest

Hello Kriesi Support Team,
I am planning to build a hotel website using your enfold theme and I would like to confirm a few points regarding plugin compatibility and site structure:
1.II want to create a staff/private area where each employee has their own private page to download documents (PDFs like contracts, rules, etc.), and it should be possible to track/download logs to verify that each employee has accessed the files. Plugins I am considering for this are WP Customer Area or Client Portal. Are these compatible with Enfold?
2. I want to include a reviews/testimonials page similar to this example: https://www.villamarni.com/reviews/. Are there any known compatibility issues with plugins that import Airbnb reviews, or would you recommend a specific approach?
3. For now, bookings will link externally to Airbnb, not using an internal booking system, but in the future I may want to integrate a direct booking plugin. Is Enfold compatible with booking plugins such as MotoPress Hotel Booking or WooCommerce Bookings?
4. Can I use WPBakery Page Builder with Enfold by default for building pages, or do you recommend a different page builder?
5. Overall, would you say Enfold can support a website structure like the following?
~12 pages for rooms
~20 private pages for staff
Reviews/testimonials page
Homepage, services, contact, etc.
Thank you very much for your guidance. I want to make sure the theme fully supports this setup before purchasing.
Best regards,
Elisa Polidori

December 9, 2025 at 10:58 am #1492293

In reply to: weiterlesen link, read more..

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 9, 2025 at 9:06 am #1492284

In reply to: Mobile Sticky Header Not Working

Guenni007

but if it is that lonestar page – you had to adjust a lot of different things.
First : you might better switch to hamburger menu on wider screens – even wider than the other option of 989px

f.e.

@media only screen and (max-width: 1399px) {
    #top #header .av-main-nav > li.menu-item  {
        display: none!important;
    }
    #top #header .av-burger-menu-main {
        cursor: pointer;
        display: block!important;
    }
}

or you use a combination of hamburger switch adjust and on enfold option :
header – header behaviour – : Let Logo And Menu Position Adapt To Browser Window

December 9, 2025 at 7:08 am #1492274

In reply to: Purchased extended support but can't post

— https://kriesi.at/support/forum/enfold/#new-post

Hey James Halk,

Thank you for the inquiry.

You will have to register an account using your purchase code on the following page.

— https://kriesi.at/support/register/

Once registered, you can open an inquiry in the forum using the form below.

Let us know if you have more questions.

Best regards,
Ismael

December 9, 2025 at 7:05 am #1492273

In reply to: Unable to use wp (the cli tool) due to errors coming from Enfold

Hey Krotona_Institute777,

Thank you for the inquiry.

This seems to be an issue with the LayerSlider plugin. Are you using any sliders from this plugin? If not, you can disable it under Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin. Please let us know the result.

Best regards,
Ismael

December 9, 2025 at 6:58 am #1492271

In reply to: Theme crashes site