Hi Folks:

Apparently my Enfold support license expired last September, and I didn’t notice because I don’t need to contact you guys too often. I’ve been using Enfold for years and really love how you guys have baked so may great layout, content, and media elements right into it. However before I get a new license, I do have an important question: For the Enfold theme, does Kriesi ever intend to “fix” how Disabling Of Template Builder Elements / Load Only Used Elements is being handled? Because from what I can tell, even in the latest version, if I use an Icon Box in only one of fifty pages on a site, all Icon Box assets get loaded for every single page of the site, not just the one that uses the Icon Box. From a performance standpoint, this makes absolutely no sense to me whatsoever and nearly defeats the whole purpose of this setting. This can create a tremendous number of render-blocking resources, which causes page load times to be higher, which in turn causes Google to down-rank sites with this type of issue. PLEASE say you’re looking into this, because I would truly hate to have to look into a different theme or to pay for some caching or optimizing plugin when Enfold’s performance setting could just do what it should already be doing.

Thank you!

Scott

Hello Support Team,

I’m following up on the ongoing issue with the Enfold theme, which was discussed in my previous tickets. Here’s the situation summarized:

Background

I’m helping a friend who owns the Enfold theme. She’s currently unwell, so I’m handling the issue on her behalf. I can’t log in to the forum, so I’m opening a new ticket again.

Previous thread:
👉 https://kriesi.at/support/topic/issue-recap-blocks-displayed-side-by-side-instead-of-below-each-other-on-einblicke-und-referenzen/?avia_support_contact=avs_68e6650791b160.76062793_1489958

The issue occurs on this page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/

Current situation

The problem initially appeared only for one user on that specific page.

Then a second user experienced the same issue.

Now all users have the issue — but only on this one page.

For about two years, everything worked perfectly fine.

The issue

The text in the main content block can no longer be changed or edited.

The footer block is displayed next to the main content instead of below it.

According to your previous reply (from Ismael), there might be an invalid shortcode or HTML tag, or the layout builder may have been switched between modes.

However, this doesn’t seem to explain why it affects all users now, after two years of working fine.

I also can’t post the code from the affected block here — it’s too long for the form.

Question

Would you need temporary login access to the website in order to inspect the issue more closely?
If so, I can ask my friend to provide it.

Thank you so much again for your time and support!

Best regards,
Verena Pichler

Hello Support Team,

I’d like to submit a follow-up ticket because the issue is still not resolved, and here is all the info in one place:

What’s going on

I’m helping a friend who owns the Enfold theme. She’s currently unwell, so I’m managing her website issues but don’t have her login credentials.

Because of that, I can’t log in to the forum or reply to previous answers — every message is redirected there, and I can’t respond.

I can provide proof of purchase (screenshots, etc.) if needed.

I also can’t upload files via your contact form, so I’m sharing a screenshot here:
👉 https://ibb.co/FLMRfFNw

Previous Support Reply

Your colleague Ismael mentioned:

“Looks like there’s a builder shortcode inside a Text Block element. Could you clarify why the Text Block shortcode was placed within another Text Block? We may need to inspect the site to better understand the issue. Please create a test page and share the URL in the private field.”

The Specific Page with the Issue

The problem occurs on this page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/

On that page, it seems that a shortcode or element is placed inside a Text Block (possibly nested). As a result, the main content and footer are displayed next to each other instead of below each other, breaking the intended layout.

Request

Could you please:

Inspect the page
to identify where the shortcode or Text Block nesting causes the layout issue.

Let me know which elements are misconfigured or how to fix the layout so the content and footer appear correctly (one below the other).

Communicate via email, since I cannot access or reply in the forum.

If necessary, I can create a test page and share the URL privately.

Previous Ticket Link

Here’s the link to the previous thread:
👉 https://kriesi.at/support/topic/unable-to-reply-in-forum-need-help-via-email/?avia_support_contact=avs_68e4a844253bb3.79638797_1489914

Thank you very much for your understanding and support — it really helps a lot since I can’t use the forum and my friend isn’t able to take care of this herself right now.

Best regards,
Verena Pichler

Hi,

The previous employee, Maria Friis Sørensen, has access to this support, but the username and access code does not work, and I fear that she has used her private hotmail (Email address hidden if logged out) for this forum. The theme belongs to the company European Protein:

Licensor’s Author Username: Kriesi
Licensee: Maria Sørensen
Item Title: Enfold – Responsive Multi-Purpose Theme
Item URL: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Item ID: 4519990
Item Purchase Code: 496e5e11-534f-40f7-bb63-082c7ca88717
Purchase Date: 2019-06-27 13:47:12 UTC

Can you please ensure, that we can use the purchase code with an new subscriber? (Email address hidden if logged out)

Hello,

I have already sent a request twice regarding an issue with the Enfold theme, but each time my message was automatically forwarded to the forum, where it was answered. Unfortunately, I can’t reply there because I’m unable to log in.

I’m helping a friend who purchased the Enfold theme – she’s currently sick, so I’m trying to solve this for her without bothering her for the login details. I can provide screenshots or any proof that she owns the product if needed.

Another issue is that I can’t upload screenshots of the problem through the current contact form, so it’s difficult to properly explain the issue there. Here’s a link to a screenshot showing the problem:
👉 https://ibb.co/FLMRfFNw

Would it be possible to continue this conversation via email instead of the forum? That would really help me resolve the issue for her.

Thank you so much for your understanding and support!

Best regards,
Verena Pichler

Hi Guys,
which editor is in the backend, WWPBakery or Elementor.
I would like purchase this theme https://kriesi.at/themes/enfold-law/

Hello I sent in an issue before via mail (Name: Verena Pichler
E-Mail: (Email address hidden if logged out)
Subject: Problem with Forum
Message: Hello! I am helping a friend who has purchased the enfold theme (happy to share screenshots) – as she is sick but needs help with her website, and I dont want to bother her, I have no way of logging in here in the forum, but I have some issues – can you help me?
Your private data has been saved and is only visible to you and our moderators.) that has now been sent to the forum, but I can’t login there, therefor not answer? Could you kindly help me via mail? Thank you!