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In reply to: Just bought it – but can’t install??
Hi,
Sorry that you are having issues, but I see a couple of different issues with your site. First, you site is using v4.1.2, which uses the old Envato (theme forest) API key, I also note that you wrote that your API key is not working. This will not work because Envato has changed to a “token” tha you must login to your Envato account and create.
You should download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Please do this type of install instead of FTP, unless you delete all files and upload fresh via FTP, otherwise old files will be left behind and cause errors.
I also note that you are using PHP (7.3.33), WordPress requires v8+ now, so after to update the theme, also update your PHP. Please ensure that you create a full backup of yoursite files & database first, we don’t expect issues, but a full backup is the best course of action.
I hope this helps, plase let us know if you need further assistance.Best regards,
MikeTopic: Custom fontello icon issues
Hi there! It’s been a while but I’m back with some more issues regarding the centering of shortcode icons in an Avia text box, along with another issue with adding a custom fontello icon.
I will note: with all of these issues, I’ve cleared cache on the website, on my browser, used incognito windows and other browsers to cross check and troubleshoot.
Overview: I’ve uploaded an IMDB Fontello Icon as outlined in the Enfold documentation. I want to be able to use this icon in both the header & socket as well as within the Shortcode Icons options to use on pages within the site using the text block editor.
I have inserted the following CSS in the Quick CSS theme options section:
#top .av_textblock_section .av_font_icon { display: inline-block; float: none; }Issue #1 with a custom fontello icon:
When using in a standard text box and inserting the icons using shortcode, the icons do center align but they are staggered (the custom icon is lower than the Instagram icon that is already in there). See the link in the Private Content and scroll down to the bottom to see the result of that.Issue #2:
Header & footer icons are also misaligned, see screenshot link below.
As a result of changing the size of the icons in the header and footer as well, the mouseovers are off (on the Instagram specifically, the circle mouseover is not centering around the icon). Best way to see this is in the live link I’ve provided as well as the screenshots in the Private Content!Thank so much in advance!
In reply to: Homepage Not Full Width
Topic: Load only used elements
Hello, support team,
In Enfold-child theme there is setting performance – load only used elements (Screenshot 1).
My website is https://buzaevclinic.ru/
In google waterfall I see a lot of CSS I do not use (I am sure), (see Screenshot 2.
For example
postslider, catalogue, comments, countdown etc.
Where I am wrong?Thank you!
before you change anything – make a backup of the status quo of your page ( a good plugin even in free version is : duplicator
Especially if it is a major update (5.x to 6.x; …), I would advise everyone to follow this way. You always have a rollback in the background.
The advantage of this procedure is that it can be undone.
Uploading the new theme takes a little time; if all goes well, the site will only be offline for a short time (just for the moment of renaming).
Update via ftp- Download the “installable WordPress file only” file from themeforest (envato) and unzip it
- After that – you got a folder : enfold
- Rename this downloaded newest version to enfold-new
- via ftp: Upload that enfold-new folder to the themes folder
- via ftp: Rename the existing enfold folder to f.e. enfold-old
- via ftp: Rename your uploaded enfold-new folder now to enfold
- On Enfold – Performance – check mark and “Delete Old CSS And JS Files?”
- Check if your Website works to your full satisfaction.
- Yes – then stop here – Update is finished
- After a while of testing – you can delete that enfold-old folder via ftp
- No – delete or rename back the enfold folder back to enfold-new
- rename the enfold-old folder back to enfold
- check on enfold board if there are known bugs – or similar problems
In reply to: Extra blank space
Topic: Update Enfold with token
Hi,
We are using Enfold on several of our websites, but we have a problem on just one, where we cannot see the update for Enfold on the WordPress dashboard. The dashbiard shows this message: “No Updates available. You are running the latest version! (7.1)”
We have created a token and we have followed the same process as on the other websites, but we are just not able to update Enfold here.
We are using an Enfold Child Theme, but this is true for all our sites, so we don’t think this is the cause of the problem.
I have created a new token, but that did not solve the problem. I also tried using the License For Envato plugin, but that did not solve the issue either.
Could you help me determine what is causing this issue? Have you encountered this problem before?
Thank you for your help!Best regards,
VikiHi,
Thank you for the update.
We replaced the shortcode with the Widget Area element displaying the Instagram widget. It’s now rendering, but returning the error: Instagram returned error 429. Are you using the Instagram widget on other sites as well? Please try waiting a few hours or a full day, then check the page again. We have set it to cache the Instagram images on your server.
These threads might be related to the issue:
— https://kriesi.at/support/topic/enfold-theme-instagram-side-bar-widget-not-working/#post-1350365
— https://kriesi.at/support/topic/problem-with-instagram-widget/Best regards,
IsmaelHi,
Thank you for the inquiry.
The Instagram widget is showing as a shortcode when we checked. Did you add it as a shortcode?
We created a widget called Instagram in the Appearance > Widgets panel and added the Enfold Instagram widget. This can be added to a page using the Widget Area element in the builder. We just need the username to verify if it’s working correctly. What is the Instagram username?
Best regards,
IsmaelIn reply to: Homepage Not Full Width
Hi,
Thank you for the inquiry.
Looks like the merged stylesheets and scripts are not loading in the Firefox browser. Have you tried temporarily disabling the cache plugin and the Enfold > Performance > File Compression settings?
Best regards,
IsmaelIn reply to: Enfold Header Font Size and Position
Hi,
The font size of the heading elements for different screen sizes can also be adjusted in Enfold > General Styling > Typography as shown in the screenshot below.
Best regards,
IsmaelHey placeit53591,
Thank you for the inquiry.
The sizes of the headings can be adjusted in the Enfold > General Styling > Typography panel. You can also define different sizes for different screen widths.
Best regards,
IsmaelIn reply to: Enfold Header Font Size and Position
Hey kurson,
Thank you for the inquiry.
Which specific heading element are you trying to edit? You should be able to configure it in the Advanced Styling panel, but make sure to disable the Enfold > Performance > File Compression settings or toggle them again afterward. If you’re using the Special Heading element, the font and color options can also be configured in the Styling tab. Please check the screenshot below.
Let us know if you have more questions.
Best regards,
IsmaelMy Enfold post font size and position look terrible to the client. The H2 and H3 tags look the same size, everything is justified. They would like to know where to edit this to be font position left. Or at least have the controls. The GUI controls under Advanced Styling do not seem to work. Adding custom css does not override,’
Please instruct me on how to edit each H tag from1 to 6 in font size and the option to change from justify to position left for each element including main text font.
Rather than posting to another that I’d started, because it’s related, I’ll start a new one. I have a site that’s running on Enfold, but when I upgraded the PHP in it everything crahed. The solution that I was told was to update Enfold to the newest – but I’d lost the key to the old one, so had to rebuy it. How can I move what it’s running on to the newer version, without uninstalling, then installing the new one – because the potential for errors is HUGE.
Thank you!Hi Enfold Team,
soooo, I’m using three 1/2 Grid Rows on a page. I want two of them to have an image cover the whole background of the right 1/2 cell and one where an image covers the whole background of the left 1/2 cell.
Well, this works fine for the two right 1/2 cells. But in the left 1/2 cell, for some reason on large screens (f.e. 1568 x 1117) the image does not cover the full background. I have replicated everything exactly as in the two right cells – but still: When I you scroll down, you can see the image being cut off at the bottom of the left 1/2 cell.
Can you help me figure this out?
Thx in advance
In reply to: Just bought it – but can’t install??
Hi,
Thanks for the update. Please follow this to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardIn reply to: Links don’t open in new tab anymore
Hi,
Great, I’m glad to hear that you found the problem. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardDear all,
I am the systems administrator for the British School at Athens. Some years ago, we had purchased the enfold theme for using it on our “pendlebury.bsa.ac.uk” blog site. The site unfortunatelly got hacked and we had to ask the hosting company to restore it. However, the theme is missing as it was a “premium” asset.
Is there way for you to see that we have purchased this them in the past (it must have been 6 or 7 years ago) so we can download it again? This was done way before I worked here and there is no email or anything else that would show this purchase.
Can you please check in your records if such purchase is shown for the British School at Athens?
Thank youIn reply to: CSS files are always deleted
Hi again,
I managed to fix it. For those with the same problem, here’s a code snippet to add to the functions.php file that will flush both WP Rocket’s cache and object cache automatically, right after pressing Enfold’s “Save all changes” button.
// Clear WP Rocket cache and Object Cache when Enfold Theme Options are saved add_action( 'avia_ajax_after_save_options_page', function( $new_options ) { // Object Cache Pro: flush object cache if ( function_exists( 'wp_cache_flush' ) ) { wp_cache_flush(); } // WP Rocket: full cache purge if ( function_exists( 'rocket_clean_domain' ) ) { rocket_clean_domain(); } }, 20 );
@Ismael, I suggest you forward this to your team, as there is clearly something wrong here:
– The checkbox “Delete Old CSS And JS Files” is confusing. One expects to not have the CSS deleted if it’s unchecked.
– If there’s object cache in place, even when all caches are flushed after saving Enfold’s settings, the new CSS is not generated. Object cache needs to be cleared too.By the way, the ver=ver-1763353330 parameter is not something of our website. Even Enfold’s demo has it: https://kriesi.at/themes/enfold-2017/
Thank you.
In reply to: CSS files are always deleted
Hi Ismael,
The fact that files are physically deleted is a problem. Honestly, it’s a bit frustrating, because if you guys don’t see any problem, we are stuck with a theme that will cause display issues when you least expect it.
Since you’d like to see style issues, here’s the steps you need to follow. It can also be reproduce on the staging site:
1) Activate WP Rocket (the cache plugin we use)
2) Flush WP Rocket’s cache.
3) Visit the homepage from an Incognito window. Everything looks good. Notice the backgrounds and the file: https://i.imgur.com/Za2PKtu.png
4) Go to Theme Options > Performance and scroll down. You will see the option that says “Delete Old CSS And JS Files” is unchecked: https://i.imgur.com/saPibEH.png
5) Toggle the option on and then off again so the button to save the changes becomes available: https://i.imgur.com/UKA29Ny.png
6) Save the changes.
7) At this point, the physical CSS files are deleted.
8) Close the previous Incognito window and open a new one.
9) Visit the homepage again. Styles are missing: https://i.imgur.com/oqqtgWN.png
The reason is clear. Enfold is deleting the files the cached page still references to. I think you need to solve this in any way:
– Either flush the cache of the most popular cache plugins automatically,
– or make the checkbox “Delete Old CSS And JS Files” do what it’s supposed to do (if anyway they’re deleted, why does this checkbox exist?),
– or provide a solution (a filter or something) so that we can flush the cache programmatically when the “Save the changes” button is pressed.Thank you,
In reply to: CSS – Cache / Refesh issues
Hey jimmiemoreland,
Thank you for the inquiry.
If you have already enabled the compression options in the WP Rocket plugin or through your hosting provider, you need to disable the theme’s compression option found in Enfold > Performance panel. Enabling both options is redundant and could cause caching issues. We recommend disabling the caching and compression options while editing the site, and enable them again once the site is fully configured and ready to go live.
Let us know if you need more info.
Best regards,
IsmaelIn reply to: CSS files are always deleted
Hi,
4) Save the changes. The CSS files should not be deleted, correct? Now check the folder again: https://i.imgur.com/NTTBKLb.png
This is normal since the theme actually deletes all css files when the theme options are saved, regardless of whether they’re expired or not. This ensures that the custom styles or post css reflect any changes made in the theme options. When we mentioned the css files are actually “not deleted”, we meant that they still exist in the database and will be regenerated on the frontend once the site or page is revisited.
5) The link now redirects to a 404: https://app.site.com/wp-content/uploads/dynamic_avia/avia_posts_css/post-25947.css
This is true, but only because you haven’t visited the page or post yet or utilize the updated timestamp as mentioned above. Once the page or post is revisited, the theme automatically generates the post css files again with the updated changes before displaying the page.
6) On a live site, the CSS does not get regenerated because caching systems serve a cached page and prevent the request from reaching Enfold so it can regenerate the CSS. This is problematic because the CSS should not have been deleted in the first place.
When we tested this in the staging site, we didn’t see any styling issues, even when the cache plugin was activated. As long as the styles of the site are preserved, we don’t see any issues here. If you can provide access to the live site, we’ll check it further.
Best regards,
IsmaelIn reply to: Log in
Hey Carla Garrett,
Thank you for the inquiry.
Are you trying to log in to your Themeforest account? Please check the documentation for more info on how to download your items.
— https://help.market.envato.com/hc/en-us/articles/202501014-How-to-download-your-items
If you need to generate a private token for the theme, please check this documentation.
— https://kriesi.at/documentation/enfold/theme-registration/
For any account-related inquiries, we recommend reaching out to the Themeforest or Envato team.
— https://www.envato.com/contact/
Let us know if you more questions.
Best regards,
IsmaelIn reply to: Custom Forum Page
Hi,
You’re welcome! To help you get started with the theme, please check out the documentation.
— https://kriesi.at/documentation/enfold/
Let us know if you any further questions.
Have a nice day.
Best regards,
IsmaelIn reply to: Just bought it – but can’t install??
Hi,
Thank you for the inquiry.
You need to extract the enfold.zip file from the initial package and upload that file to your WordPress installation. Please check this documentation for more information.
— https://kriesi.at/documentation/enfold/install-enfold-theme/
We also recommend activating a child theme.
— https://kriesi.at/documentation/enfold/child-theme/
If you have any further questions, please let us know.
Best regards,
IsmaelTopic: Log in
I have two paid Enfold licenses. I need help, but when I try to log into my Enfold account it is not recognized.
I know this is the pre-sales department, but I really need help and can’t figure out how to log into my Enfold account that I paid for.I just bought it, but somehow it won’t install? I got 2 files
themeforest-5LLjEaDB-enfold-responsive-multipurpose-theme.zip
themeforest-8193lXmk-enfold-responsive-multipurpose-theme.zipBut both trigger the same error when I try to install (different filenames, but the same)
I don’t know what to do – please help! Thank you
In reply to: price span not showing
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Great, I’m glad that you found a solution, and thanks for sharing. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
