Hi Rikard,
Now the problem has changed …
I am doing some research and I realized that my version of enfold is old (3.1.3) but I do not do update online … the section “theme update” tells me it’s the latest version!
This is the message:
“Theme Updates – No Updates available. You are running the latest version! (3.1.3)”
I lost four days because of this false message. I need to upgrade without losing the work done so far.
Now
Thanx

Hi Wizard247 – I’m afraid my polite pleas for information or any sort of guidance to support an independent investigation into what I consider a fundamental and major issue with Enfold have been met with silence (which in itself raises alarms on a support forum).

In response to your post on the other thread (http://goo.gl/K55qlT):

I too only found out the hard way after assuming that a leading theme in 2016 would have mobile covered – and without Win Phone support it is not a mobile friendly theme IMHO. I agree – there should be a big red flag on the sales page warning of this.

In terms of your options:

As far as I can tell from a Windows Phone search on these forums they have been aware of this for at least two years – initially responses were along the lines of “we don’t have a Win Phone to test on” which evolved to “Windows Phone is not officially supported yet, we’re working on this, please be patient” before ending on “we don’t support Windows Phone and don’t say anywhere that we do”. Well you don’t say anywhere that you don’t either!

So I don’t think you will find an earlier version of the theme that will work (and there are numerous reasons – from security to compatibility – you should not do this anyway).

In terms of a fix – I spent a week of developer time everything from simple css to js browser sniffing to resolve the background issue without success. For whatever reason Win Phone is not falling back to the Avia mobile styling as it should but without any support from the people who wrote the code here we were simply unable to proceed further.

Whether or not Kriesi and team are taking this seriously, actively looking into it, or are planning to address it anytime soon is anybody’s guess as they will provide no information here. My guess would be that, having ignored Win Phone for so long hoping it would just go away, they have been left with a low level conflict in the core Avia builder code and that a fix would cause disruption to their wider user base – but I sincerely hope that I am wrong.

So without any transparency or support for this issue I’m afraid my advice would be that you need to look elsewhere if business users with windows phones (and that’s a whopping 25% here in the UK) are in your audience. Which doesn’t help you much at this point I know.

As far as I am aware Enfold is the only major theme / framework with this issue. I can confirm that X theme, Divi builder from Elegant themes, and Beaver Builder all play well with Win Phone but there will be a learning curve and a ground up rebuild will be required.

The irony is that Enfold excels at what it does – for example a full width background section with equal height columns with content independent vertical centering is impossible to achieve with X (would you believe) – it’s just the catastrophic failure on Win Phone makes it a hard to recommend as a mobile friendly platform in 2016.

You may wish to start your own thread for support on this – who knows, you may get further than I did and it can’t do any harm to join the ranks of previous customers who have flagged this issue.

I wish you all the best with it. M

Note: Given the advanced stage of your development I would stick to scrolling backgrounds and not use layerslider (using win phone compatibility as excuse) to get the site launched in an acceptable form whilst researching and rebuilding in the background on alternative mobile friendly platform.

Yes, we did. That solution does not work or apply to this situation.

Please help research this issue and provide a proper solution. We went with Enfold because of its claimed woo-commerce support. No being able to display a simple widget in a the sidebar location within a woocommerce page is really disappointing.

Below is the URL to a working theme and working site doing exactly what we are trying to replicate with the Enfold theme. The widget is titled “Product Search” in the right sidebar area.
Thanks.

Thanks Andy,

WishList support was one of the biggest requests over a year ago (I’ve not looked recently).

So i’m a little surprised this still hasn’t been resolved.

I know there are a range of users using it in here, I was hoping one of them had noticed it working then stopped.
I did a search and the one fix that one of the Enfold users said didn’t actually make any change.

Hi there,
Ok, thanks for confirming that.
Except for IE, srcset is supported for most major browsers (http://caniuse.com/#search=srcset), actually its only IE not supporting it (and probably never will, as Edge has taken over and that browser supports the feature). WordPress decided with WordPress 4.4 to push this feature as a default feature that one cannot turn off (probably due to most current browsers supporting it). I just tested with IE9 (which definitly does not support srcset) and the page renders fine using just the largest picture which is reference in the src attribute. So integrating the srcset wouldn’t hurt anyone i suppose and it would also align Enfold with the core features again.
What do you mean with “full implementation of this feature on the theme might take a while”? What timeframe are you talking about?
Thanks, M

• This reply was modified 10 years, 1 month ago by michelbenedetti.