Hi Ismael, if I inspect the element I see what you mean. The height and width are 36×36.
I also see that with the inspector active the viewport change size and the image looks better because it probably uses another image set on the CSS.
So that could be why Victoria was having a different experience from mine.
Despite this, I have regenerated all my thumbnails but I still see the same.
Have a look at the attached images.
Thanks

Hi and thanks.
I tried to install the plugin you suggested, but in the settings it probably changes all the thumbnails i’ve set in my website, and i’m afraid it changes irrimediately my images settings.

I think this plugin is not the solution: my problem is that i’m not sure if i’ve updated correctly the enfold theme, because i don’t see the correct settings i should see in the masonry gallery, as suggested in the answers above.

I uploaded the last version of the theme (4.5.7), but, having a child theme, I don’t know if I need to update my current child-theme, and how to do it in safety without making a mess.

I’ve updated in the private content a link with some images to explain better my issue.

Thanks and best regards,
Mattia

Hi Ismael ! Im afraid this way we have lost what Mike has done for me pls. see this link.

In few words there suppose to be time left auction timer for products in my account setting and also in individual product page view (timer must be removed from rest of pages).

Hi Mike,

Strange it doesn’t work. I changed the login details and tested it. You can try it now.

And the additional css works. My homepage shows the thumbnails now, but the portfolio page still does not. I’m guessing that I have to add additional CSS for all the pages with the portfolio grid? Is there proper fix for this?

Hi Victoria,

nothing has changed.
Maybe the problem is in the URL of the image: why the image shown is the thumbnail of 180x180px and not the image in original dimensions?

Hello,

It happens once a month I guess. I’m surprised you can’t reproduce the case by deleting the current feature image to replace it with : https://www.arianegrumbach.com/wp-content/uploads/2019/07/20190605_122333_long-1-e1562223858598.jpg, I manage to reproduce it.

No obvious commun point between the images, except she resizes it with the same tool all the time… I was thinking to a debit pb she launches the download. I know that WordPress creates by itself several thumbnails so maybe a big mess here, would it be possible?

Tx for your help because I don’t know what to do with this client to fix the pb, even if it’s not too frequent but she losts confidence and loose time.
Marine

Why would anyone pay for this support? You guys are terrible. SLow moving and virtually no help at all. I’ve been at this for weeks. Mostly because it isn’t clear from Theme Forrest/Envato that I even have the latest version until I download and compare the last modification date. There is no versioning in the dashboard or on the thumbnail for the download. This is such a beat down. My life and website are being held hostage until you see fit to respond.

Hi, which of the 3 filter do you mean?

add_filter( ‘wp_calculate_image_srcset’, ‘av_disable_srcset’ );
function av_disable_srcset( $sources ) {
return false;
}

add_filter( ‘avf_modify_thumb_size’, ‘enfold_customization_modify_thumb_size’, 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
$size[‘portfolio_small’] = array(‘width’=>200, ‘height’=>300);
$size[‘shop_catalog’] = array(‘width’=>200, ‘height’=>300);
return $size;
}

add_filter( ‘woocommerce_get_image_size_thumbnail’, function( $size ) {
return array(
‘width’ => 200,
‘height’ => 300,
‘crop’ => 0,
);
} );