Hey Andy,

First of all, I’d like to say I deeply respect the great work that Kriesi’s team is doing in terms of both, development and support. I also apologize if my previous private message felt a bit harsh.

Thanks for taking the time to explain your support policy, in fact I had already read it so I was not expecting your team to give me an answer on the weekend.

I bumped into my own thread because it had been almost 24 hours since I had reported the issue and I saw that other threads, posted much later than mine, had already been answered, so I thought that I had not properly explained the issue thus I tried to make some clarifications. Maybe, in order not to get behind in your queue I should have edited my first post, instead of adding a new one, is that correct?

I hope you understand that I, like other users, work with tight deadlines and, although I know Kriesi’s support team does not have any obligation to give an answer within any timeframe, I do expect being answered within 24 hours, specially when much newer threads have already been responded. I understand that there are threads easier/quicker to answer and of course I’m not trying to tell Kriesi’s team how to deal with the forum. I just want to let you know my personal situation, which I believe must have a lot in common with some other users.

I appreciate you tested the shortcode I provided but I have to disagree with your remark “you are missing the [av_textblock]”. It is true that the way you have employed the [av_hr] shortcode outside the [av_textblock] shortcode makes the issue go away but it should work fine also the way I did it, which is having the [av_hr] shortcode inside the [av_textblock] shortcode. Please, let me elaborate. I am using the ‘Advanced Layout Editor’ (‘Avia Layout Builder’) so when I insert a ‘Text Block’ and edit it using the ‘Visual Editor’, then I get the option of inserting a few Enfold shortcodes, including the ‘Separator/ Whitespace’ shortcode, see here, that means that the theme is explicitly giving the option of inserting the separator shortcode inside the ‘Text Block’ and that is what is causing the issue.

By the way, I have the impression that the shortcode you provided has a duplicated [av_textblock] opening tag, see here.

Here you have the complete shortcode that is causing the issue:

[av_textblock size='' font_color='' color='' custom_class='']
[av_hr class='default' height='50' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' custom_class='']
<ul>
	<li>Measures:</li>
	<li>Materials:</li>
	<li>Dyes:</li>
	<li>Condition:</li>
</ul>
[/av_textblock]

If now we are on the same page I would greatly appreciate if you could have a look at the two possible solutions I provided here and let me know if they could possibly cause any adverse effects in other elements of the theme, or perhaps you could propose a better fix.

Thank you.

Best Regards,
Diego

Okay, we are getting close. I have the TEL# number centered nicely on the mobile screen. but for some reason it’s not clicking to call on the mobile phone. here is the header widget code: Here is the header widget code. It looks right to me

<h3 style=”font-size: 18px !important; color: #009900 !important;”>(866) 559-2527</h3>

Here are the other style changes we did

#header .widget {
top: -125px;
left: 80%;
margin-bottom: -95px;
}

li#menu-item-3340 a .avia-menu-text {
color: white;
}
li#menu-item-3340 {
background-color:green;
}
@media only screen and (max-width: 989px) {
.html_mobile_menu_tablet .main_menu, .html_mobile_menu_tablet #header_main_alternate {
display: block;
}
#header .widget {
top: -90px;
left: 40%;
}}
@media only screen and (max-width: 480px) {
header .widget {
top: -110px;
left: 37%;
}}

The Tel# links fine down on the page. just not in the header.