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Whoops! I totally misread that last comment on the previous thread. I’m sorry for double posting. If you would like to close the previous thread feel free to do so. (I’d close it myself, but I’m not really sure how.)
As for a sample page, I’m happy to set one up or you can take a look at the current setup. I’ve backed it up so I can restore it easily if need be.
Step by step instructions would simply be to create a page with enfold. Use the page builder and add a section with a countdown timer. Then install ninja forms and the ninja forms Conditional logic plugin, activate both. Create a new form in ninja forms and add conditions that hide form parts unless a question is answered in a specific way. Save the form and enter the forms shortcode on the same page as the countdown timer. Publish the page.
End result appears to be that the hidden section of the form remains hidden even if you answer the question that should reveal it. The countdown timer is also hidden. While inspecting that page, you should find the JavaScript error like the one mentioned above.
I’ll create a test page that includes the fewest form and page elements as possible to use as an example tomorrow and update this post with the link and login creds.
UPDATED, testpage info in the private content.
- This reply was modified 8 years, 8 months ago by xmashiara. Reason: Setup test page for debugging
Unfortunately, they do not offer support unless the theme is a standard theme. The support page specifically states to (always test with the default WordPress Twenty-X theme before contacting support).
When testing with wordpress twenty sixteen it works exactly as intended. It appears to conflict with enfold which is why I am posting here. Since NinjaForms support explicitly states that they will not troubleshoot other themes, I don’t think asking for support there would help. :(
Ok, found the bug! Just don’t know how to fix it! Conditional logic and the countdown timer together are the issue! Take a look with developer options the syntax error is as follows:
Uncaught Error: Syntax error, unrecognized expression: .av-countdown-function (e,i){var a=this.slice((i||e)+1||this.length);return this.length=0>e?this.length+e:e,this.push.apply(this,a)} .av-countdown-time
No idea what this means, hopefully it helps though! I’d love to use the countdown timer, but will go without if that’s what must be done.
- This reply was modified 8 years, 8 months ago by xmashiara. Reason: javascript syntax error
How do I reach out to the dev team?
Ok, I got the site backed up locally. The other thing I noticed was that when the conditional logic plugin is enabled, the countdown timer at the top stops working as well. Not sure why that is… :/
FYI, on the Mac side, Bitnami Mamp Stacks is where it’s at. Simple PHP(PHPMyadmin), Apache & Mysql setup in two clicks. Created the db, imported the modified exported sql, updated config and dumped the files in a directory.
Pretty straight forward, would highly recommend it. Can run multiple sites simultaneously and whatnot.
What do I need to do to get in touch with Enfold support at this point? I’d prefer not to nuke the live site if at all possible. But having a local backup live and running does make things a lot easier should anything go awry.
I’ll setup InstantWP this evening. I run bootcamp with Windows on my Macbook Pro for my day job, and run OSx at night for site development and media creation. I haven’t run InstantWP for a while, and it looks like it’s Windows only is that correct? Is there an easy setup for Macs these days? (If I recall correctly, it’s a bit more involved and requires MAMP on mac to setup a local version.) I just prefer to work in OSx since that’s where coda 2 lives.
Regardless I will backup the content and migrate it locally then reach back out once setup.
I delete all unused themes and plugins too. I prefer to run a clean ship. If are suggesting I switch to another theme, will the page content I have already setup be effected?
Happy to try something basic like the default wp 2016 theme if you’d like me to, just don’t want to lose what I’ve already setup.
I have tried to do that and it makes no difference unfortunately. Only additional plugins I had running were listed below.
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