Thats okay, you can keep your support. No worries there.

IMO a theme, for which a user has paid for, should not hard code link to a footer. A theme should be easy, a theme should be intuitive. Do you think its very user friendly or intuitive for a wordpress user to know a short code will go in options menu ? People buy theme to save time, if a wordpress user has to refer to your documentation for such a small things, then thats what makes your theme poor. Even your auto update feature doesn’t work properly. It checks for an update, says no update is available with an option to check manually. When you click on that check manually option, it shows that an update is available. There are so many issues with your theme, i have been struggling with it for almost a month now.

A support staff should be smart enough to understand the question, analyze the situation and then provide advice, not post a link like a bot. Do you really think after a naive reply, it gives your customer confidence to share admin credentials ??

TBH i do not have time to argue with you, but you should check out few themes and see all the things your theme is lacking with. Thats the only suggestion i can give you. I know its a bit hard for you to digest as you have 98K downloads and probably no one ever have given such an opinion. But its upto you, either you can test few things around, improve your product or you can just call your customer abusive and get on with it. Nevertheless since i haven’t made any progress in any of the issues i am facing, i certainly do not see any point discussing anything further with you. Goodbye

Thank you for dumb reply and no help.