Support | Kriesi.at – Premium WordPress Themes

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Viewing 15 posts - 1 through 15 (of 15 total)

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September 18, 2018 at 9:59 pm in reply to: Is it safe to delete old theme (e.g 3.1.3) if new one (4.4) is active? #1011524

woahsy
Participant

Thanks Mike. It’s working fine without the old theme.

June 25, 2018 at 8:57 am in reply to: Avia layout builder not displaying #977332

woahsy
Participant

Thanks Mike! Much appreciated! I’ll give that a go.

Cheers
D

June 24, 2018 at 9:50 pm in reply to: Avia layout builder not displaying #977222

woahsy
Participant

Ah. I’ve fixed this now.
Thanks!

June 24, 2018 at 5:49 pm in reply to: Avia layout builder not displaying #977170

woahsy
Participant

That should work now
Sorry

June 24, 2018 at 4:25 pm in reply to: Avia layout builder not displaying #977164

woahsy
Participant

Hi

I’ve set up the test site. Avia Layout builder is working now. Unfortunately the gallery page isn’t loading though. The hosts have had a look but can’t help.

Details below

Thanks
Damian

June 24, 2018 at 7:59 am in reply to: Avia layout builder not displaying #977117
woahsy
Participant
Hi
My web hosts have recovered the website by restoring an older back up.
Here is what they found:
“The issue looked like the theme was edited using a html editor and this saved the files as HTML rather than plain text format.”
Does that make sense?
Sadly the avia layout builder still doesn’t load so I’m back to square one.
Have started a new hosting account with Siteground to make a duplicate website for troubleshooting. (I hear they’re very good at wordpress support) My current hosts have been very helpful but I need 24/7 support for technical issues and I don’t feel I’m getting it here, despite paying good money.
All login details are in private above
Thanks
- This reply was modified 6 years, 5 months ago by woahsy.
June 24, 2018 at 1:30 am in reply to: Avia layout builder not displaying #977107

woahsy
Participant

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June 23, 2018 at 11:31 pm in reply to: Avia layout builder not displaying #977099

woahsy
Participant

This reply has been marked as private.

June 23, 2018 at 10:24 pm in reply to: Avia layout builder not displaying #977093

woahsy
Participant

This reply has been marked as private.

June 23, 2018 at 9:39 pm in reply to: Avia layout builder not displaying #977085

woahsy
Participant

Hi

Sorry, the new TMS site disappeared. The hosts changed PHP back to 5.6 and it’s visible again.
But the avia layout builder still isn’t showing. Should I delete the theme folder and reupload?
By the way, when I migrated the site with All-in-One WP Migration plugin – so I didn’t touch FTP.

Thanks

June 23, 2018 at 8:13 pm in reply to: Avia layout builder not displaying #977073

woahsy
Participant

And the website has disappeared

June 23, 2018 at 8:04 pm in reply to: Avia layout builder not displaying #977070

woahsy
Participant

Hi

OK. File permissions are correct. And the htaccess file has been fixed. Host has also updated to PHP 7.
Now I can’t see any page editing controls in admin?
Thanks

June 23, 2018 at 6:10 pm in reply to: Avia layout builder not displaying #977047

woahsy
Participant

Hi

I will check although that error (500) was on the old domain i was using as a staging site so I’m not worried about that one right now.

On the TMS website, the Avia layout builder isn’t displaying or working for me. Have you seen this issue before?

Thanks

June 23, 2018 at 5:54 pm in reply to: Avia layout builder not displaying #977042

woahsy
Participant

This reply has been marked as private.

June 23, 2018 at 3:13 pm in reply to: Avia layout builder not displaying #976984
woahsy
Participant
Hi Mike
I migrated the site from another domain. On the old domain I tried to upgrade Enfold but the site is now showing a 500 internal server error. My web hosts say they can’t see any issue on the server. Are there any known conflicts with plugins, perhaps? Or an Enfold licence issue? (3 sites were live whilst i did the migration but now only 2)

Thanks
- This reply was modified 6 years, 6 months ago by woahsy.
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Viewing 15 posts - 1 through 15 (of 15 total)