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June 20, 2016 at 1:45 pm in reply to: I was told to update my theme and this is what happened #650793
Hi,
I ended up fixing both themes but here’s what I had to do just for your record.
I attempted to update both themes through the WP dashboard. On both sites, I got fatal errors and couldn’t log into the backend of either website. I would through my hosting account and was able to deactivate the theme and then activate another theme.
Once I was able to activate another theme, I saw that the parent Enfold theme was missing for both websites after I attempted to udpate. Once I got the parent theme installed again, both websites seemed to work.
Not for sure why this would happen while trying to do the automatic update through the WP dashboard.
Thanks for your help.
June 16, 2016 at 2:54 pm in reply to: I was told to update my theme and this is what happened #649250It completely broke my site. Not cool at all. I disabled the theme and saw that after the update that the main enfold theme was missing on one site and the other site both the enfold parent and child theme are both missing.
This is frustrating as I updated the theme from inside of WordPress just like you recommend. Not entirely sure why this would happen but I hope you can get it resolved.
June 15, 2016 at 4:12 pm in reply to: I was told to update my theme and this is what happened #648688Also, just for your information, I tried to update both of the themes through the wordpress dashboard using my themeforest account and password–just like i do with every other theme that gives me the option.
Looking forward to your response.
Thanks again.
June 15, 2016 at 1:55 pm in reply to: I was told to update my theme and this is what happened #648584Hi, any updates on the above comment? Thanks for your time and your assistance in getting this corrected.
All I did was update the theme like I’ve done before.
June 14, 2016 at 9:35 pm in reply to: I was told to update my theme and this is what happened #648273Hey Jordan, it doesn’t seem to help. Here are the two websites that I’m having issues with.
Hi there. I’m still looking to hear back from you guys on how to effectively add featured images to the category page? I know you guys are busy so I appreciate the support!
Hi Rikard,
I was hoping to get a response to the question that I asked. I know you all are extremely busy. Thank you for your help.
Hi, anything new in regards to the above message?
Hi, no problem. I’ve attached the information that is needed to access the site since there’s a coming soon page. Looking forward to hearing back from you and thanks for your assistance!
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