Page 909 – Support | Kriesi.at – Premium WordPress Themes

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May 11, 2018 at 8:08 am in reply to: print.css file loading time #955068
Victoria
Inactive Moderator
Hi Max,

I was not able to reproduce the issue. Can you please explain a bit more how to reproduce it?

The version of Enfold 4.3 has new performance options, please consider updating your theme.

Best regards,
Victoria
- This reply was modified 7 years, 9 months ago by Victoria.
May 11, 2018 at 8:03 am in reply to: How to place the photo and name above a testimonial #955066

Victoria
Inactive Moderator

Hi shedoesitcoaching,

You can add the link and credentials in the private bo below. That is only visible to moderators.

Best regards,
Victoria

May 11, 2018 at 8:02 am in reply to: transparent header for mobile resolutions #955065

Victoria
Inactive Moderator

Hi bruttougo,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

May 11, 2018 at 7:51 am in reply to: Load only used elements loading no elements #955063

Victoria
Inactive Moderator

Hi Overhaulics,

Can you please enable Appearance > Editor? I need to check your child theme files.

Best regards,
Victoria

May 11, 2018 at 7:46 am in reply to: Enfold upgrade to 4.3.1 caused ALS, MT and Pdf display issues. Workaround found. #955059

Victoria
Inactive Moderator

Hey Susan,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

There is a conflict in JavaScript in use of mediaelementplayer by Enfold and Series Engine plugin.

Best regards,
Victoria

May 11, 2018 at 7:43 am in reply to: Issue with video loading on homepage #955057

Victoria
Inactive Moderator

Hi Chad_Roberts,

Please refer to this thread for a possible solution.

Best regards,
Victoria

May 11, 2018 at 7:41 am in reply to: Contact form design messed up #955056

Victoria
Inactive Moderator

Hi bakbek,

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

May 11, 2018 at 7:39 am in reply to: Spacing between columns #955055

Victoria
Inactive Moderator

Hi bakbek,

The spacing looks the same on my end. Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

May 11, 2018 at 7:37 am in reply to: How to disable instant search? #955053

Victoria
Inactive Moderator

Hi Stephan,

I replied to you in your original thread, please refer to a possible solution there.

Best regards,
Victoria

May 11, 2018 at 7:34 am in reply to: Right align shipping options and change font color for shipping prices #955052

Victoria
Inactive Moderator

Hey DROR,

Best regards,
Victoria

May 11, 2018 at 7:29 am in reply to: TinyMCE Missing Essential Buttons in Advanced Layout Builder Text Blocks #955051

Victoria
Inactive Moderator

Hi Stephan,

Try using the avia.js in your child theme and the code to enqueue it, but add shortcodes.js there as well. The error should be gone.

If you need further assistance please let us know.
Best regards,
Victoria

May 11, 2018 at 7:19 am in reply to: Enfold 4.3 upgrade fail on one install #955046

Victoria
Inactive Moderator

Hi welswebmaster,

Here are some more things to look for:

How to Fix a 502 Bad Gateway Error on Your WordPress Site

How to Fix the 502 Bad Gateway Error in WordPress

What is your hosting provider and what is the server?

If you need further assistance please let us know.
Best regards,
Victoria

May 11, 2018 at 7:14 am in reply to: Errors after 4.3 update #955044
Victoria
Inactive Moderator
Hi profumopuntoit,

You have these files in your child theme, have you updated them with fresh copies? The slideshow_fullsize file moved to a different folder now, please check the parent theme file structure and adjust your child theme accordingly.

Best regards,
Victoria
- This reply was modified 7 years, 9 months ago by Victoria.
May 11, 2018 at 7:08 am in reply to: Show image slider on mobile and hide video #955041

Victoria
Inactive Moderator

Hi siteitltd,

Are the header and the footer files from Enfold 4.3.1 in your child theme or from some older version? If they are from other versions, they need to be updated.

Best regards,
Victoria

May 11, 2018 at 7:02 am in reply to: Conflict with sidebar widget/ Conflict with Layerslider/ Conflict with GoogeMaps #955039

Victoria
Inactive Moderator

Hi mepoco,

There are errors in console. The JavaScript merging option is not working for your website, can you please disable it and see if the issue remains?

Best regards,
Victoria

May 11, 2018 at 6:59 am in reply to: Beitragsbild überschneidet Text #955038

Victoria
Inactive Moderator

Hi Mike,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

May 10, 2018 at 2:45 pm in reply to: the content of the ajax portfolio preview has doubled suddenly #954587

Victoria
Inactive Moderator

Hi FKMZ2,

You have shortcodes.js in your child theme, did you update the file with a fresh copy?

Best regards,
Victoria

May 10, 2018 at 2:39 pm in reply to: Enfold 4.3 Menu not showing on mobile #954584
Victoria
Inactive Moderator
Hi ipdgraphics,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .responsive #top #wrap_all .main_menu {
    top: -75px;
  }
  .responsive #top #wrap_all .av-logo-container {
    height: 80px !important;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 10, 2018 at 2:32 pm in reply to: Error 503 after update to 4.3 #954579

Victoria
Inactive Moderator

Hey helloari,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Is it a Windows server?

Best regards,
Victoria

May 10, 2018 at 2:07 pm in reply to: Problem with button links #954567

Victoria
Inactive Moderator

Hi Buttstallion,

Thank you, can you share the login link as well, please?

Best regards,
Victoria

May 10, 2018 at 2:05 pm in reply to: Inject Shortcode in Content Slider #954565

Victoria
Inactive Moderator

Hey dweddell,

Just wrap it with the do_shortcode function and put it anywhere you need

do_shortcode()

If you need further assistance please let us know.
Best regards,
Victoria

May 10, 2018 at 1:56 pm in reply to: Full width Sub menu goes over mobile menu. #954554
Victoria
Inactive Moderator
Hi Jillian,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .responsive #top .av-submenu-container {
    z-index: 1 !important;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 10, 2018 at 1:53 pm in reply to: Favion is black in Front-End #954552

Victoria
Inactive Moderator

Hi HypnosisPraxis,

Yeah, it is strange. Have you tried the things I suggested above? Or you just going to leave it there?

Best regards,
Victoria

May 10, 2018 at 1:51 pm in reply to: Self-Hosted Video Backgrounds No Longer Working #954551

Victoria
Inactive Moderator

Hi Emilio,

Here is a thread for you to consider

Selfhosted Video and Loop

If you need further assistance please let us know.
Best regards,
Victoria

May 10, 2018 at 1:47 pm in reply to: layerslider background video stopped working #954548

Victoria
Inactive Moderator

Hi ehCanada,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

May 10, 2018 at 1:45 pm in reply to: Enfold 4.3.1 – Footer as page not working #954546

Victoria
Inactive Moderator

Hey Cordell,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

May 10, 2018 at 1:40 pm in reply to: Special heading problem on the phone. #954544

Victoria
Inactive Moderator

Hey Pernille,

This image aspect ratio does not work for mobile, we could help you adjust the font size, but the text is white and it’s not seen on the page. I suggest you make a different section to show on mobile with an image of better size.
And hide this section on mobile screen sizes.

Best regards,
Victoria

May 10, 2018 at 1:35 pm in reply to: Custom javascript code not working after update #954541

Victoria
Inactive Moderator

Hi Plottershop,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 10, 2018 at 1:30 pm in reply to: header image missing in update 4.3.1 #954538

Victoria
Inactive Moderator

Hey Munford,

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

May 10, 2018 at 1:28 pm in reply to: Column count in woocommerce category pages #954537
Victoria
Inactive Moderator
Hi stevegjacobs,

There was not enough space in the parent container to have 5 products, and so the width of a product has to be adjusted.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.shop_columns_5 .products .product {
    width: 18.2%;
}
```
I do not see any category image on that page. Did you manage to hide it?

If you need further assistance please let us know.
Best regards,
Victoria
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Viewing 30 posts - 27,241 through 27,270 (of 38,325 total)

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