Page 764 – Support | Kriesi.at – Premium WordPress Themes

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September 26, 2018 at 3:29 pm in reply to: fontello does not work #1014788

Victoria
Inactive Moderator

Hey KaJoHa,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

September 26, 2018 at 3:29 pm in reply to: Post navigation #1014787

Victoria
Inactive Moderator

Hey jakobl1976,

Here is a thread for you to consider

Next-Previous Custom Post type in same Category

If you need further assistance please let us know.
Best regards,
Victoria

September 26, 2018 at 3:25 pm in reply to: Google Maps problem #1014784

Victoria
Inactive Moderator

Hi lleonera,

I only see credentials and do not see the link to your website. Can you please post that too?

Best regards,
Victoria

September 26, 2018 at 3:24 pm in reply to: Mobil Menu and Safari Problems #1014782

Victoria
Inactive Moderator

Hey mary301187,

Best regards,
Victoria

September 26, 2018 at 3:20 pm in reply to: Enfold – update problem 4.4.1 #1014778

Victoria
Inactive Moderator

Hi Pierre,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

September 26, 2018 at 3:17 pm in reply to: LayerSlider hyperlinks not updating #1014776

Victoria
Inactive Moderator

Hi creativepassion,

Best regards,
Victoria

September 26, 2018 at 3:12 pm in reply to: Background-image: fixed; not working on Mobile #1014773

Victoria
Inactive Moderator

Hey karmenka,

Here is a thread for you to consider

Parallax Image not working on iPad

If you need further assistance please let us know.
Best regards,
Victoria

September 26, 2018 at 3:11 pm in reply to: add a section after related products #1014772

Victoria
Inactive Moderator

Hey Jason,

Are you building products with the Advanced Layout Builder? Not sure it can be done easily.

Best regards,
Victoria

September 26, 2018 at 3:10 pm in reply to: Center contents #1014771

Victoria
Inactive Moderator

Hi Jane,

Best regards,
Victoria

September 26, 2018 at 3:07 pm in reply to: Unable to import demo, save settings or use the layout builder on clean install. #1014770

Victoria
Inactive Moderator

Hi yusufhassim,

Best regards,
Victoria

September 26, 2018 at 3:05 pm in reply to: Problem with Easy Slider on my homepage #1014769

Victoria
Inactive Moderator

Hey BYourLord,

Could you please attach some screenshots of the issue?

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

September 26, 2018 at 3:03 pm in reply to: Shopping cart options #1014767

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

September 26, 2018 at 2:54 pm in reply to: Safari issue #1014761

Victoria
Inactive Moderator

Hey Melanie,

Could you please attach some screenshots of the issue?

Do you mean the parallax sections?

Best regards,
Victoria

September 26, 2018 at 2:52 pm in reply to: What is the ideal Feature Image Size for Blog posts #1014760

Victoria
Inactive Moderator

Hi Takara22,

Can you please point us which element, in particular, you’re having issues with?

Could you please attach some screenshots of the issue?

Best regards,
Victoria

September 26, 2018 at 2:49 pm in reply to: Applying transparency logo and white font-color on glassy mobile menu #1014758
Victoria
Inactive Moderator
Hi Marc,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width:767px){
    #av-burger-menu-ul .avia-menu-text {
        color: #000;
    }
}
```
But the close menu button stays white and the search icon is visible on the burger overlay, do you want that?

If you need further assistance please let us know.

Best regards,
Victoria
September 26, 2018 at 2:46 pm in reply to: Align content 2nd column footer #1014754
Victoria
Inactive Moderator
Hi shedoesitcoaching,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#text_icl-3 .textwidget {
   padding-left: 17px; 
}
```
If you need further assistance please let us know.

Best regards,
Victoria
September 26, 2018 at 2:42 pm in reply to: Burger Menu is centered #1014748

Victoria
Inactive Moderator

Hi ginnywills,

Credentials did not work for me. Could you please update the credentials?

Can you post the login link as well, please?

Best regards,
Victoria

September 26, 2018 at 2:37 pm in reply to: Changing gallery light box image size #1014745

Victoria
Inactive Moderator

Hi Louise_Brace,

I am not seeing the link at this point, can you please do it again? Which browser is your client using?

Best regards,
Victoria

September 26, 2018 at 2:36 pm in reply to: Mega Menu Shadow #1014743

Victoria
Inactive Moderator

Hi Thomas,

I don’t see the effect at this point, did you remove the code? Or are you not using the mega menu anymore?

Best regards,
Victoria

September 25, 2018 at 8:22 pm in reply to: Which theme is that? #1014456

Victoria
Inactive Moderator

Hey Caroline Jacobi,

This is not our theme. It seems to be a custom theme.

If you need further assistance please let us know.
Best regards,
Victoria

September 25, 2018 at 8:19 pm in reply to: assistance #1014452

Victoria
Inactive Moderator

Hey Rodney Tiner II,

You need to register at the forum here, using your license key

Register

And then you can open your thread here

Enfold

Where you need to describe your issue in detail and give us the link to your website.

Best regards,
Victoria

September 25, 2018 at 8:17 pm in reply to: Does not appear Fullwidth Easy Slider #1014449

Victoria
Inactive Moderator

Hi juliosecum,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

September 25, 2018 at 7:56 pm in reply to: Homepage not showing #1014443

Victoria
Inactive Moderator

Hi info224,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

September 25, 2018 at 7:55 pm in reply to: Error #1014442

Victoria
Inactive Moderator

Hi origmedia,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

September 25, 2018 at 7:54 pm in reply to: Instagram error – killing site load times #1014441
Victoria
Inactive Moderator
Hi rustylindquist,

No, you’re not picky, I just do not seem to find it. ~~I’ll ask my colleagues if they have it.~~

Best regards,
Victoria
- This reply was modified 7 years, 5 months ago by Victoria.
September 25, 2018 at 7:51 pm in reply to: Links doesn't open in new Tab #1014438
Victoria
Inactive Moderator
Hi lorenzdeutsch,

You can post temporary admin access to your website in the private content box below, so that we can have a closer look. Please make sure there is some text in the normal text box above.

Or

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Victoria
September 25, 2018 at 7:49 pm in reply to: Space between border and text #1014437
Victoria
Inactive Moderator
Hi Eefke,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #av_section_2 .flex_column_table_cell {
  padding: 0 20px !important;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
September 25, 2018 at 7:46 pm in reply to: enfold read more link in masonry portfolio #1014435

Victoria
Inactive Moderator

Hi Ink_Eye,

Do you still have a link to the thread where Ismael gave you that code?

Best regards,
Victoria

September 25, 2018 at 7:45 pm in reply to: Disable transparent header menu settings for single page (retain transparency) #1014434
Victoria
Inactive Moderator
Hi Rhys,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top.page-id-4286 .av_header_transparency.av_alternate_logo_active .logo a > img {
    opacity: 1;
}
```
Please, pay attention that the code is using the page id class, so it will not affect other pages as it is.

If you need further assistance please let us know.

Best regards,
Victoria
September 25, 2018 at 7:41 pm in reply to: Shopping cart options #1014432

Victoria
Inactive Moderator

Hi Jillian,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Did you make any css header customizations?

Best regards,
Victoria
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Viewing 30 posts - 22,891 through 22,920 (of 38,325 total)

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