Page 231 – Support | Kriesi.at – Premium WordPress Themes

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May 27, 2020 at 6:18 pm in reply to: copyright line #1217096

Victoria
Inactive Moderator

Hi wonderorsi,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

May 27, 2020 at 6:17 pm in reply to: Hide a page in Page Sidebar navigation #1217094

Victoria
Inactive Moderator

Hi ashleylyn07,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 27, 2020 at 6:12 pm in reply to: Trouble after update #1217089

Victoria
Inactive Moderator

Hey Jak73,

Sorry for the inconvenience, but the error file paths do not include the theme. It looks like the WordPress error.

Which versions are you running?

Best regards,
Victoria

May 27, 2020 at 6:09 pm in reply to: Rounded edges sub-drop down menu not working #1217088

Victoria
Inactive Moderator

Hi ProTravelGolf,

Do you want them all to have the rounded corners?

Best regards,
Victoria

May 27, 2020 at 6:05 pm in reply to: Problem with access to the website #1217085

Victoria
Inactive Moderator

Hi Vlad,

Thank you, I will check with the team. Where are you from? Which country?

Best regards,
Victoria

May 27, 2020 at 6:04 pm in reply to: Layout Builder in Portfolio #1217083

Victoria
Inactive Moderator

Hi wonderorsi,

Ok, Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 27, 2020 at 6:02 pm in reply to: Bug with GDPR on mobile #1217082

Victoria
Inactive Moderator

Hey Gaetan,

Yes, it does not always work with the Theme’s merging function but I see it works with your caching plugin, right?

Best regards,
Victoria

May 27, 2020 at 5:58 pm in reply to: icon boxes not equal height #1217081
Victoria
Inactive Moderator
Hi kodacurrie,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-width: 480px) and (max-width: 990px) {
    .iconbox_top .iconbox_content {
        min-height: 300px;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 27, 2020 at 5:52 pm in reply to: mobile menu breakpoint of a splitmenu #1217080

Victoria
Inactive Moderator

Hi kleine_designstube,

Hopefully, you’ll get it working :)

Get back to us when you’re ready and we’ll pick up from where we left the issue.

Best regards,
Victoria

May 27, 2020 at 5:45 pm in reply to: color-section background-image missing after enfold-update #1217076
Victoria
Inactive Moderator
Hi Jugalbandi,

Please try setting a fixed image, not the parallax, and see if the issue persists.

I am trying the same settings on my end and cannot reproduce the issue.

Best regards,
Victoria
- This reply was modified 5 years, 10 months ago by Victoria.
May 27, 2020 at 5:26 pm in reply to: Icons have disappeared or not showing correctly, help! #1217065

Victoria
Inactive Moderator

Hi HarleyBM1,

You need to check with your CDN provider what headers are they serving since not the icons are served by them and not your server.

Best regards,
Victoria

May 27, 2020 at 5:23 pm in reply to: 2 column grid-row with left column split vertically? #1217061

Victoria
Inactive Moderator

Hi Michael,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2020 at 5:23 pm in reply to: Category of accordion does not break #1217060

Victoria
Inactive Moderator

Hi bcerin,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2020 at 5:22 pm in reply to: Extra whitespace above columns #1217059

Victoria
Inactive Moderator

Hey goingthewholehogg,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

May 27, 2020 at 3:48 pm in reply to: secondary nav bar button link #1216999

Victoria
Inactive Moderator

Hey gregcarrollLMG,

Best regards,
Victoria

May 27, 2020 at 3:44 pm in reply to: Woocommerce Debit / Credit card button appeared – how do I remove it? #1216995

Victoria
Inactive Moderator

Hey trevorwilson,

The theme does not add that. It could have been added by WooCommerce or some plugin. Please check.

Best regards,
Victoria

May 27, 2020 at 3:35 pm in reply to: Problem with access to the website #1216989

Victoria
Inactive Moderator

Hey Vlad,

We do not block any IPs. Could you please clear the cache, check again and get back to us.

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 27, 2020 at 3:27 pm in reply to: Layout Builder in Portfolio #1216987

Victoria
Inactive Moderator

Hi wonderorsi,

Can we investigate the issue on your end?

Best regards,
Victoria

May 27, 2020 at 3:27 pm in reply to: Layout Builder in Portfolio #1216986

Victoria
Inactive Moderator

Hi wonderorsi,

Can we investigate the issue on your end?

Best regards,
Victoria

May 27, 2020 at 3:23 pm in reply to: Fatal error after update to Enfold 4.5.2 #1216984

Victoria
Inactive Moderator

Hi hunter74,

Please start a separate thread, describe your issue there and give us a link to your website.

Best regards,
Victoria

May 27, 2020 at 3:21 pm in reply to: Rounded edges sub-drop down menu not working #1216982

Victoria
Inactive Moderator

Hi ProTravelGolf,

Could you please attach a mockup of what you’re trying to achieve? Maybe we are not on the same page with what we are trying to help you achieve.

Best regards,
Victoria

May 27, 2020 at 3:17 pm in reply to: LayerSlider WP #1216978

Victoria
Inactive Moderator

Hi wonderorsi,

Layer Slider update is available with Enfold 4.7.5. You can update the theme to the latest now.

Best regards,
Victoria

May 27, 2020 at 3:14 pm in reply to: Fehlermeldung im Backend: Automatisches Update fehlgeschlagen #1216977

Victoria
Inactive Moderator

Hey MeikeBl1,

You need to create a token.

Here are the docs for you:

Theme Registration

Best regards,
Victoria

May 27, 2020 at 3:06 pm in reply to: enfold theme #1216973

Victoria
Inactive Moderator

Hi Sean,

In this case, you’ll need to purchase the license again, with your ThemeForest account. This way you will have control over it and will have support for 6 months.

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2020 at 3:00 pm in reply to: bigger margin in columns noticed after latest update #1216971
Victoria
Inactive Moderator
Hi aicompcloud,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .flex_column_table {
    margin-top: 0px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 27, 2020 at 2:29 pm in reply to: Open Color Section in Lightbox Popup #1216958

Victoria
Inactive Moderator

Hey navindesigns,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Or those can be done as blank pages and loaded as an iframe in the lightbox.

Open lightbox with an iframe

Best regards,
Victoria

May 27, 2020 at 2:26 pm in reply to: Hide Author Bio Where Not Defined #1216956

Victoria
Inactive Moderator

Hi Jasmer,

I will forward this thread as a feature request. Thank you for your input.

Best regards,
Victoria

May 27, 2020 at 2:24 pm in reply to: WooCommerce Cart Button in header out of layout #1216953
Victoria
Inactive Moderator
Hey fritzves,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .cart_dropdown {
    right: -40px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 27, 2020 at 2:22 pm in reply to: Hamburger Menu in Socket #1216952

Victoria
Inactive Moderator

Hi BrandEntourage,

You can have the menu in the footer, but unfortunately, it’s not built to turn into a hamburger menu. That would require JavaScript changes that are not covered by the support that we provide here.

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2020 at 2:20 pm in reply to: Get one specific custom category to display in blog archive #1216950

Victoria
Inactive Moderator

Hi elenapoliti,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria
Author

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Viewing 30 posts - 6,901 through 6,930 (of 38,325 total)

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