Page 1042 – Support | Kriesi.at – Premium WordPress Themes

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December 13, 2017 at 5:45 pm in reply to: Page not loading after WordPress 4.9.1 Update #888480

Victoria
Inactive Moderator

Hi, campfireministries

Can you check if you’re getting any errors in the server log?

Best regards,
Victoria

December 13, 2017 at 5:38 pm in reply to: edit english language pack #888476

Victoria
Inactive Moderator

Hi oscar_andrade,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

December 13, 2017 at 5:37 pm in reply to: Cincopa Video Error #888474

Victoria
Inactive Moderator

Hi mymousepad,

It’s not Enfold that gove the error, the error is when running mediaelement code.

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 13, 2017 at 5:34 pm in reply to: Working with rows and cells #888472

Victoria
Inactive Moderator

Hi ilja,

Like this, they cannot be aligned, unfortunately.

Best regards,
Victoria

December 13, 2017 at 5:25 pm in reply to: How to target all pages except from one with a CSS code? #888470

Victoria
Inactive Moderator

Hi Anton,

This page does not have a class for unique page id because it looks like a category page.

Best regards,
Victoria

December 13, 2017 at 5:20 pm in reply to: Topbar shifted down after Update #888468

Victoria
Inactive Moderator

Hi slui,

Ok, used vpn. Credentials did not work for me. Could you please update the credentials.

Anyway, looks like you have either header.php or helper-main-menu.php in your child theme, you need to update them with a fresh copy from the parent theme.

Best regards,
Victoria

December 13, 2017 at 5:17 pm in reply to: Analytics stopped working #888464

Victoria
Inactive Moderator

Hey itsliz,

You analytics script gets 404. Was the code changed? How are you adding the analytics code?

Best regards,
Victoria

December 13, 2017 at 5:14 pm in reply to: Enfold, white space below Logo #888462

Victoria
Inactive Moderator

Hey tosci,

You can set the custom header height in the theme options

If you need further assistance please let us know.
Best regards,
Victoria

December 13, 2017 at 5:09 pm in reply to: Problems with Layer Slider Plugin #888457
Victoria
Inactive Moderator
Hey Sir-Richard-Picture,

If you don’t have the license, you cannot update the Layer Slider. ~~Which version of php are you running?~~
Php has to be at least 5.6.3.

Best regards,
Victoria
- This reply was modified 8 years, 3 months ago by Victoria.
December 13, 2017 at 5:08 pm in reply to: Load More Button – masonry Items show text from page #888456

Victoria
Inactive Moderator

Hey niallbyrne,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 13, 2017 at 5:06 pm in reply to: Onepage Navigation #888454

Victoria
Inactive Moderator

Hey Christian Hilweg,

Yes, it is possible, but there are different ways to implement it.
Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

December 13, 2017 at 4:52 pm in reply to: Visual Builder Broken – Text goes missing or is distorted #888449

Victoria
Inactive Moderator

Hi Amajjika,

Can you create a test page and give us credential, we might need to have a closer look.

Best regards,
Victoria

December 13, 2017 at 4:50 pm in reply to: Telephone number to right of logo #888448

Victoria
Inactive Moderator

Hi codecreative,

It’s the padding added in quick css that does that

If you need further assistance please let us know.
Best regards,
Victoria

December 13, 2017 at 4:48 pm in reply to: Changing Mobile Toggle Text On Full Width Submenu #888443

Victoria
Inactive Moderator

Hi Phil,

Page ids are used as a class for the body tag

Best regards,
Victoria

December 13, 2017 at 4:47 pm in reply to: Custom sidebar on sub-category pages – Woocommerce #888439

Victoria
Inactive Moderator

Hi Wolf,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

December 13, 2017 at 4:45 pm in reply to: Demo images not importing on GYM Theme #888436

Victoria
Inactive Moderator

Hi perprod,

The website is not loading on my side. Can you share the FTP credentials with us as well, please?

Best regards,
Victoria

December 13, 2017 at 4:43 pm in reply to: logo disappear #888434

Victoria
Inactive Moderator

Hey timmyjohansen,

The logo does not disappear on my side, it shrinks. Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

December 13, 2017 at 4:41 pm in reply to: Ligthbox in Masonry gallery open verticaly shiffted in the bottom of the page #888432
Victoria
Inactive Moderator
Hey exagrama,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.mfp-wrap.mfp-gallery.mfp-close-btn-in.mfp-auto-cursor.avia-popup.mfp-zoom-in.mfp-ready.mfp-image-loaded {
  height: 100vh !important;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
December 13, 2017 at 4:33 pm in reply to: Display different shortcodes on desktop and mobile versions #888426

Victoria
Inactive Moderator

Hey edc1512,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

December 13, 2017 at 4:33 pm in reply to: I can't upload the theme Enfold #888424

Victoria
Inactive Moderator

Hey Raffaello1996,

Which version of php are you running? Can you please check server log for error?

Best regards,
Victoria

December 13, 2017 at 4:32 pm in reply to: Topbar shifted down after Update #888423

Victoria
Inactive Moderator

Hi,

What is the login link? I got 404 on wp-admin and wp-login.

Best regards,
Victoria

December 13, 2017 at 4:29 pm in reply to: Strange problem with header. with any setting nothing changes! #888422

Victoria
Inactive Moderator

Hey FinHenri,

You have a caching plugin enabled, it means you need to flush the cache in order for the changes to become visible. Can you disable the plugin for a little bit?

Best regards,
Victoria

December 13, 2017 at 4:25 pm in reply to: Missing Logo in Chrome and unable to use menu on mobile. #888421

Victoria
Inactive Moderator

Hey frederiksandgrav,

I see the logo in Chrome. And the menu works fine on my iPhone SE.
Could you please clear the cache or your device or test on another device, check again and get back to us.

Best regards,
Victoria

December 13, 2017 at 4:21 pm in reply to: Chinese characters on page #888417

Victoria
Inactive Moderator

Hi Gekko101,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

December 13, 2017 at 4:20 pm in reply to: How To Remove Avia Builder #888415

Victoria
Inactive Moderator

Hey richv100,

Here is an article for you to consider

Enfold Theme – Hiding Advanced Layout Element Buttons

If you need further assistance please let us know.
Best regards,
Victoria

December 13, 2017 at 4:17 pm in reply to: Removing Blog Post Date #888413
Victoria
Inactive Moderator
Hey Picante,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia-content-slider .slide-meta time {
  display: none;
}
 .html_elegant-blog .avia-content-slider .slide-meta {
  border: none;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
December 13, 2017 at 4:16 pm in reply to: Add Polylang language swith next to burger menu icon #888411

Victoria
Inactive Moderator

Hi digizel,

Glad we got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

December 13, 2017 at 4:14 pm in reply to: Show Pintrest Feed on a page or widget #888408

Victoria
Inactive Moderator

Hey projectt_co_uk,

Here is an article for you to consider

The 12 Best Free WordPress Pinterest Plugins on the Market

https://wordpress.org/plugins/tags/pinterest-feed/

If you need further assistance please let us know.
Best regards,
Victoria

December 13, 2017 at 4:11 pm in reply to: Visual Builder Broken – Text goes missing or is distorted #888404

Victoria
Inactive Moderator

Hey Amajjika,

You cannot use both to build a page, it’s either one or the other. You can use the Advanced Layout Builder shortocdes in the Default editor but they are added ina different way.

Best regards,
Victoria

December 13, 2017 at 4:09 pm in reply to: Changing Mobile Toggle Text On Full Width Submenu #888403

Victoria
Inactive Moderator

Hi Phil,

What do you mean alignment wrong? It is supposed to be there. Where do you want to move it?
Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria
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Posts

Viewing 30 posts - 31,231 through 31,260 (of 38,325 total)

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