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Thanks. Do you have a guide on advanced layer slider? I tried to embed a video to a slide but a gray watermark appears before it loads.
The original problem still exists, product description and lightbox images are gone when you are logged OUT of admin
Still not following. Set 448×510 where? You should be more specific so we don’t have to drag this out.
We want the images to be the same size as you see them now. The 2 products they recently added are wrong sizes.
Frustrating.
1. “Adjust the Catalog Images size then enable the Hard Crop? parameter. ” Adjust the image size to what???
2. If I just restore from backup so the site is back to how we wanted it, how do we fix the bug then? I don’t want to lose the settings again.
I tried 360 but it seems the 2 images that were added AFTER the upgrade are smaller for some reason.
I know nothing about adjusting catalog image sizes, that’s going to screw up our entire site.
All of you are missing the entire point. Our site was working perfectly with the exception of the one bug we found.
So let’s take baby steps:
1. We found a crucial bug with your Theme (see OP)
2. We reported the Bug on this Forum
3. You attempted to diagnose by asking us to do A, B, C and D
4. A, B, C and D failed
5. You then asked us to Update the Theme and WooCommerce
6. One or both caused our current working site to break
7. We have now lost all the previous settings we had in place that were customized for usSummary: The bug may have been “patched” but now we lost all the settings and adjustments we spent hours to make.
There is no way I can manually go back and attempt to put things how they were. This is the reason we are so exasperated.
Interestingly enough, I have a working backup from managewp.com from before this was touched and I could put it back BUT then you would have to update everything and make sure things were not lost this time around.
Still waiting to hear from Ismael and also the Fix you proposed does not help. The issue still exists.
That DID NOT work: http://ariaguitarsglobal.com/product-category/products/acoustic-guitars/sinsonido-series-acoustic-guitars/
See the two new products they added since the update? They don’t match the others.
YOU are the one that told us to UPDATE the THEME and we did it VIA FTP the first time.
ITS your RESPONSIBILITY to FIX THIS. You caused our site to get trashed. The Appearance > Menu issue only occurred AFTER you told us to UPDATE.
Escalate this matter now.
You need to escalate this to someone who can actually fix this urgently. Now the site is broken, can’t go to Appearance > Menus. Can’t browse the site. Nothing works. You have access, fix it.
Your suggestion was a waste. It completely TRASHED the site when I added the new version. Having multiple themes does not MATTER.
Please escalate this matter – we are dead in the water right now.
Not happy with the response time, this has been open for too long. We updated WooCommerce, cleared cache and it’s still a problem. Didn’t you test it for yourself?
Site: http://bit.ly/1tfkvsb
Yes, we tried that.
When will this be addressed? This is a MAJOR problem. In case you are unclear, the product description and lightbox works properly on the website but only if you are logged in to the WordPress Admin. If you log out of WordPress Admin those two things are suddenly broken.
When you say “Replace entry_without_sidebar with any other thumbnail size of your choice.” what do I enter there? 700px?
