Thank you Victoria!

Please find the access data below.
I’m looking forward to get your feedback.

Best regards

Thanks Rikard!

Below the access data.
I’m going to activate a coming soon page until the problem is solved.

Best

Hi Rikard,

you can close it.

Thanks!

Hi Rikard!
Unfortunately the above mentioned solutions were not working in my case.
I want to apply a delay only to some specific elements, not to all.
I also tried creating a custom class and applying it to those elements

.delay-5s {
    -webkit-animation-delay: 5s; /* Safari 4.0 - 8.0 */
    animation-delay: 5s;
}

Strangely the animation starts ignoring the animation-delay and then it plays again at the delay time (see link below).
Could you please help me with that?

I also tried

Hi Basilis,

I found a post here and another one here which are touching the topic, providing some code to solve the issue.
It seems not really true

that this is is not covered by your support

and probably I won’t need

to hire a freelancer

either.

Now my question is: is that solution still actual?

• This reply was modified 7 years, 4 months ago by Truemotionpictures.

Thanks!

All clear.
Thank you for the clarification!

Best regards

Hi John,
thank you for checking. I can see myself that there is a problem with the video, that’s why I’m writing here for several days.
Can you also please suggest a solution for that? What do you think exactly the problem is?
I’m asking because it was working fine before I loaded several portfolio items in the masonry element below the video.
I also noticed that not all the 28 masonry elements are shown after the page is supposedly pre-loaded by the pre-loader.
I have some years of experience dealing with websites and I believe that the only problem here is that the page is a bit heavy and (I say it again) the pre-loader is not loading ALL the content before showing it.

If you look carefully, after the blue pre-loading overlay, there is still a spinning wheel in the browser tab. The rest of content (both video and portfolio items in the masonry) is finally shown only after that wheel disappears, that means when the page has fully loaded.
That’s the reason why I still keep thinking that the pre-loader is not pre-loading my page content = it’s not working properly.

Now, after several messages to 3 different support people, I will put it differently:
I contacted the support to get a SOLUTION in terms of code or at least an admission that there’s a problem which you can’t solve and I will have to hire a freelancer developer for that. I’m just asking you to make an effort and try to provide a decent support service (which has been paid beforehand in the theme’s price) instead of going around in circles with obvious, useless and unsatisfactory replies.
Then, if you have no clue, please just hand it over to a more expert colleague (maybe a skilled developer such as Ismael) because the way you guys are handling this issue until now is becoming really frustrating.

Thanks and best wishes.

Hi Victoria,
thank you for replying.
Since the pre-loader function should be to load the whole page content before showing it (Oxford dictionary definition is “Load beforehand”), allow me to say that your statement “The preloader is working properly, since it shows that the video is still loading.” is merely a paradox because of its inconsistency.
Again: the pre-loader should end when all the elements in a page (video included) are loaded, not before. This is not a point of view and it’s not happening in my case. Therefore I’m here to ask you again: could you please try to find a solution (and I mean something concrete, like code, not just puns) to my problem?
I’ve bought Enfold many times for my clients over the years also because of its (till now) flawless support service, so please try understand how frustrating can be to get as an answer just the negation of the problem.
Thanks in advance!

Hi Mike,
thank you for your reply.
I see you’re referring to the color section fallback image, which was accidentally removed.
That image has been replaced after your warning (see Private Content) but the problem has been not solved.
In fact I’m talking about the background video of the first color section in my homepage (see Private Content).
The video is still loading for a while after the preloader screen disappears and, after loading, it is perfectly visible.
I would like the video to be loaded completely during the preloader not after.
For more clarity I prepared an image showing the loading sequence of the homepage (see Private Content): the screen 2 should not be there if the content of the screen 3 is preloaded in the screen 1.

Looking forward to get your reply about that.
Best regards

Hey Nikko,
thank you for answering.

That’s correct only when you load the website first time, but try to go from the homepage (sky blue) to the about page (magenta).
Here is the css

/* home/work + portfolio single work */
#top.page-id-228 .av-siteloader-wrap, #top.single-portfolio .av-siteloader-wrap {
	background-color: #32c8ff !important;
}
/* about + contact */
#top.page-id-223 .av-siteloader-wrap, #top.page-id-657 .av-siteloader-wrap {
	background-color: #ff004d !important;
}
/* imprint */
#top.page-id-663 .av-siteloader-wrap {
	background-color: #ff6900 !important;
}
/* service */
#top.page-id-660 .av-siteloader-wrap {
	background-color: #8473ff !important;
}
/* directors */
#top.page-id-8 .av-siteloader-wrap, #top.single-name-surname-works .av-siteloader-wrap, #top.single-directors .av-siteloader-wrap {
	background-color: #00d44a !important;
}
/* director's single work */
#top.single-name-surname-works .av-siteloader-wrap, #top.single-directors .av-siteloader-wrap, #top.single-true-directors .av-siteloader-wrap {
    color: #000000 !important;
}

Thank you Ismael,
that’s working perfectly :)

Hi John,
below my website.
Best,

Hi John, thank you for replying.

Let’s assume I’m on the page (or page section) named “Work” and I open the burger menu.
I would like to have the current page name to be highlighted as in the image below.

P.S.: my website address is in the private field.

Best